Richer Sounds - London Bridge Reviews 

1,591
TrustScore 5 out of 5

4.9

100 Tooley Street, SE1 2TH London, GB


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Rated 5 out of 5 stars

Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... See more

Company replied

Rated 5 out of 5 stars

Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... See more

Company replied

Rated 5 out of 5 stars

All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the sa... See more

Company replied

Rated 5 out of 5 stars

Brilliant service! Professional staff who listen, consider carefully and give excellent advice. We have come back many times over the years for the friendly “ can do” approach of Richer Sounds staff.... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,591)

24,686 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service, Great Price

Staff always friendly and helpful, plus they price match and provide a 6 year warranty.

15 August 2026
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Reply from Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

ordered something for store delivery

ordered something for store delivery. arrived when expected and the store manager was very proactive letting me know it had arrived - he called as well as emailing in addition to the system-generated alert

12 August 2026
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Reply from Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

A friendly and knowledgeable staff who…

A friendly and knowledgeable staff who were interested in my purchase and wanted to understand why I purchased it and what I needed it for. Discussing their own experience- the product is excellent.

3 August 2026
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Reply from Richer Sounds - London Bridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Listening room

Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted to compare. The staff were very knowledgeable about the amps (although they preferred the Arcam 5). I was given a soft drink and they left me to listen to the cds I brought with me. Not rushed, probably there for an hour altogether.
I chose the Audiolab 6000 amp, was given a good price and it was delivered two days later. All good.

31 July 2026
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Reply from Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

All good

All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the same product on Amazon despite the slight extra expense and inconvenience.
One slight thing is that I saw on the leaflet that I got that you offer £10 off the first in store/online purchase and I think this was my first but I wasn't aware off the £10 and now I suppose it's too late

28 July 2026
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Reply from Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Amazing service and top class technical…

Amazing service and top class technical support. I had AA couple of minor out of the box issues and Robin was superb in resolving these quickly and efficiently

24 July 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 4 out of 5 stars

Friendly and non pushy staff who gave…

Friendly and non pushy staff who gave great advice

18 July 2026
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Reply from Richer Sounds - London Bridge

Thank you for leaving such positive feedback about the team, and the advice they gave. We hope to see you again in the future, and will try our best to score the full 5 stars next time!

The Customer Experience team

Rated 5 out of 5 stars

Product availability

Product availability, good offers, and great service by Ali!

13 July 2026
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Reply from Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Robin at London Bridge was incredibly…

Robin at London Bridge was incredibly patient, knowledgeable and supportive. He's a credit to Richer Sounds and I will definitely be back again.

12 July 2026
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Reply from Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

My problem was resolved but still…

My problem was resolved but still waiting to resolved the next issue, namely buying the Right speakers for my window 8 computer, I am very impressed and pleased with richer sounds! Their service is superb and advanced, Thanks

4 July 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great customer service

Bought a pair of Sennheiser HDB630 recently from the London Bridge store.

They were quick to reply on the emails beforehand, and Ali was very helpful in store allowing me to test out a couple of headphones without any pressure. Very useful to be able to test out two headphones side by side to make a decision.

Thanks

2 July 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very pleased with customer service

Very pleased with customer service. Delivery also very good. On time. Product. Ruark sub. Love it. So we'll done Richer Sounds. Will be shopping with you again.

29 June 2026
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Reply from Richer Sounds - London Bridge

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I love going into richer sounds

I love going into richer sounds. The staff are so knowledgeable and helpful. And they don't try "hard sell". They help me to choose the right equipment and make sure they are selling it at the most competitive price, My "go to" store for Hi Fi and Home Cinema equipment. Particularly impressed with Alex at the London Bridge store - he was a great help with my most recent purchases

22 May 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The experience was great

The experience was great, they didn’t have the speaker I wanted in stock so was able to order and collect the next day. The staff were really friendly

16 June 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

I bought a new Amplifier and CD Player…

I bought a new Amplifier and CD Player from the London Bridge Store. Malik was very friendly and knowledgeable and he helped me to choose the right devices for my needs. The kit was delivered quickly and I am extremely pleased with them.

19 June 2026
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Reply from Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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