Richer Sounds - London Bridge Reviews 

1,576
TrustScore 5 out of 5

4.9

100 Tooley Street, SE1 2TH London, GB


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Rated 5 out of 5 stars

I love going into richer sounds. The staff are so knowledgeable and helpful. And they don't try "hard sell". They help me to choose the right equipment and make sure they are selling it at the most co... See more

Company replied

Rated 5 out of 5 stars

Very pleased with customer service. Delivery also very good. On time. Product. Ruark sub. Love it. So we'll done Richer Sounds. Will be shopping with you again.

Company replied

Rated 5 out of 5 stars

I bought a new Amplifier and CD Player from the London Bridge Store. Malik was very friendly and knowledgeable and he helped me to choose the right devices for my needs. The kit was delivered quickly... See more

Company replied

Rated 5 out of 5 stars

Brilliant advice, gave me a good deal and replaced an item that had arrived faulty within 24 hours. Don't buy AV equipment from anywhere else.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,576)

23,641 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with customer service

Very pleased with customer service. Delivery also very good. On time. Product. Ruark sub. Love it. So we'll done Richer Sounds. Will be shopping with you again.

29 June 2026
Richer Sounds - London Bridge logo

Reply from Richer Sounds - London Bridge

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I love going into richer sounds

I love going into richer sounds. The staff are so knowledgeable and helpful. And they don't try "hard sell". They help me to choose the right equipment and make sure they are selling it at the most competitive price, My "go to" store for Hi Fi and Home Cinema equipment. Particularly impressed with Alex at the London Bridge store - he was a great help with my most recent purchases

22 May 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The experience was great

The experience was great, they didn’t have the speaker I wanted in stock so was able to order and collect the next day. The staff were really friendly

16 June 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

I bought a new Amplifier and CD Player…

I bought a new Amplifier and CD Player from the London Bridge Store. Malik was very friendly and knowledgeable and he helped me to choose the right devices for my needs. The kit was delivered quickly and I am extremely pleased with them.

19 June 2026
Richer Sounds - London Bridge logo

Reply from Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Brilliant advice

Brilliant advice, gave me a good deal and replaced an item that had arrived faulty within 24 hours. Don't buy AV equipment from anywhere else.

22 June 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Friendly service.

Friendly service.

16 June 2026
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Reply from Richer Sounds - London Bridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great advice

Great advice, excellent customer service, products arrived on time

14 June 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great customer service from Robin at…

Great customer service from Robin at London Bridge, helpful patient and courteous. Thanks robin

17 September 2025
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Reply from Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Just a good experience

I thought the salesperson’s advice was useful. I thought I was offered a good deal. I appreciated the quick delivery time.

The one time is felt I needed more help was setting up my TV and sound bar. How should I get the best picture/sound? I think YouTube instructional videos, made by Richer Sounds, would fill this gap.

8 June 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Your staff were Very helpful and…

Your staff were Very helpful and knowledgeable. I bought exactly what I intended and some nice speaker's! When the first amp went wrong they sorted it straight away and delivered a new amp which is working perfectly. Thanks

3 June 2026
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Reply from Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Another great deal from Richer Sounds

Salesman made me feel welcome, and I didn't have to scrabble for a good discount. The additional returning customer discount was an added bonus.
Delivery was quick and straightforward.
The 6 year guarantee is always reassuring!

3 June 2026
Richer Sounds - London Bridge logo

Reply from Richer Sounds - London Bridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

I am very satisfied with this little…

I am very satisfied with this little store in London..

22 May 2026
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Reply from Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

everyone working was very kind we were even gifted free umbrellas

5 March 2026
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Reply from Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Easy shopping experience

Easy shopping experience, ordered a new turntable which I collected from the London Bridge store, excellent staff, friendly and helpful

21 May 2026
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Reply from Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Showcase rooms+authenticity

I really loved being able to come there myself and showcase the headphones, it was a great experience and the staff there were lovely.Furthermore the place was very authentic I could tell they had a real love for not just music mixing and production but also listening as well

20 May 2026
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Reply from Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Sony Blu Ray London Bridge Store

Purchase of my Sony Blu Ray was very straightforward and the staff were efficient and the product arrived the next day as advised for me to collect.
My only comment was that I wasn’t able to collect the product the next day as the London Bridge store was busy and staff were dealing with other customers. I collected the following day.

14 May 2026
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Reply from Richer Sounds - London Bridge

Thanks for taking the time to leave your review although I’m sorry there was a wait when you first came in. I’m pleased you were able to collect without issue the following day however and that overall the experience

We really appreciate the feedback and if you do need any help please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great service from staff

Great service from staff, especially Robin.
Received 85inch TV the next day!
Thank you and will be using again.

14 May 2026
Richer Sounds - London Bridge logo

Reply from Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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