During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... See more
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Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... See more
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Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... See more
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I bought myself a new amplifier and speaker cable from the Lichfield branch. Luca has outstanding product knowledge, really took the time to explain my whole system set-up, and even explained how I sh... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
- 0333 900 0089
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered Sony tv click ,and collect…
Ordered Sony tv click ,and collect because I did not want to wait in for a delivery-next day!- rang up 2 days later for a progress but told it was not there yet,and were unable to track a click and collect-called in to the shop whist in town on Thursday for an update-not there-Tom -very helpful-checked the computer to find it had been delivered the next day day but put on the wrong shelf and did not generate an email or text to say it was there
7 May 2026
Reply from Richer Sounds - Lichfield
Thanks for taking the time to leave your review. I’m sorry the Click & Collect process didn’t work as it should on this occasion of course.
Your TV was delivered to store on time, having been ordered on the bank holiday so despatched the following day, but appears to have been booked in incorrectly meaning the store failed to contact you.
We’ll be feeding this back with the team, to ensure they learn from their mistake, and the customer service team will also be reaching out to you directly to follow this up.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Bernie in the Lichfield branch was very…
Bernie in the Lichfield branch was very helpful and knowledgeable, I love this shop.
12 April 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Understanding Technology!
Great communication in understanding what I required. I only ever buy fro Richer Sounds due to knowledge of staff.
30 April 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
The sales assistants literally went…
The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9000a with a nice discount. Even though I wasnt intending on spending anywhere near that amount.
4 May 2026
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Great service
3 May 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Great
Staff are welcoming and very knowledgeable. Prices are reasonable and they do a price match guarantee. Nice to get that personal touch.
27 April 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
good prices for great equipment
24 April 2026
Reply from Richer Sounds - Lichfield
Thanks for taking the time to leave us a four star review, and glad to read you were happy with the price and the new system of course. We look forward to seeing you again next time.
The Richer Sounds team.
Really helpful staff
Really helpful staff - Tom was spot on and even carried the speakers on on the car for my wife. Will be spending even more there - great experience at Lichfield
23 April 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Excellent service all round
Excellent service all round. Luca is great at explaining every details. great end user experience. highly recommend.
23 April 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Total professional service from the…
Total professional service from the moment you enter the store, great selection of TV’s with top advice and guidance given by sales staff. Very happy with purchase, delivery and installation.
19 April 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Bought the Argon TT MK2 semi auto turn…
Bought the Argon TT MK2 semi auto turn table. The advice from Tim was very well received and useful. This quality turn table has really complicated my Techniques Hifi. Excellent service.
20 April 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful
Very helpful , was able to listen to the amp before l purchased it very noligable staff which helps a lot. Coming back in a few weeks time for new compact disc ayer . Thank-you to staff at litchfield branch .
18 April 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
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