Richer Sounds - Lichfield Reviews 

I appreciated the staff’s assistance in facilitating the stock transfer; however, I must express my disappointment regarding the lack of transparency concerning the product's condition.
The headphones were sold as new, but upon setup, I discovered they had been previously paired with another device. While I ultimately chose to keep the item due to limited availability, it is unacceptable that this was not disclosed upfront. I believe that providing a full and honest account of a product's history is a fundamental part of a professional customer experience.

Edited (16th Mar 2026)

I initially had a disappointing experience with my purchase as the item wasn't in the expected condition.

However, the way the team handled the situation completely changed my outlook.

Jack from customer service was incredibly patient and sincere in resolving the issue. When I went to the store for a refund, the Deputy Manager, James, was also very friendly and professional.

It’s rare to see such genuine accountability these days. Problem solved, and I appreciate the effort from the team

The staff were knowledgeable and helpful. Very pleased with our purchase.

Great advice, good stock levels - nothing not to like here. Thank you.

Efficient. Next day delivery super. 👍

Staff were helpful and arranged a demo at a moments notice (which needed setup/software upgrades)

Easy to order, and easy to collect in store

I have just upgraded to a new LG OLED TV, and needed some advice on what the TV could do and how well it would connect to my other components. The Richer Sounds advisor, Tom, spent a full hour with me, discussed everything and gave me a full demonstration. So helpful.

Brilliant service from Bernell. I had seen a Marantz amplifier on your website which suited my needs. Bernell had one on display and went through the specs and operation of it. Had one in stock, so had that one. I also needed a hi-fi rack which he ordered for me. Rack was delivered in two days. Fantastic service.

I've shopped at Richer Sounds many times over the years. I've always found them to be very helpful and informative. I bought a new Amp via there website and chose to have it delivered to the Lichfield branch. They were very prompt with delivery and kept me informed throughout the transaction. I'd struggle to fault this branch!

I've had a brilliant experience with someone named Bernie from the Lichfield Branch, I taken my HIFI to him because I couldn't put the wires in the correct place, and Bernie went out of his way and the extra mile to help and to solve my issue..Bernie your a top guy, thank you for your expertise and help,

Stephen Smith

I had to pay for delivery because I had a hospital appointment and I needed to ensure I would be in for delivery. I felt this was unreasonable

Not in stock. Pick up ok. Not that friendly. No advice offered. Just felt routine, no different than picking up from the post office. Would expected a bit more ‘fuss’!

My 88 year old mum bought a Manhattan recorder from Richer Sounds in Lichfield. They installed it for her and have since been to help her twice when she has got confused with the remote control. They have dealt with her in an extremely kind and friendly manner, wouldn’t take any payment and have saved me a load of stress. I could not be more grateful and happy with the service the Lichfield store (and Luca) have provided.

Richer Sounds always delivers owing to their expertise, passion, competitive pricing and 6 year guarantee. Thanks Tim

Good, helpful service and an enjoyable experience. Followed up by rapid availability of my new speakers and good communication for me to collect them the following day.
Thank You

Your website is useless as no-one can pay on it

Both myself and my partner have tried several times to buy ‘Sale Items’ but when you get to the payment part it doesn’t want your money !

Makes buying anything g a tad difficult and u had to phone up to purchase - but if a chore

Paul K

Keep doing what you are doing!!
Great products , great prices.
Staff are knowledgeable and friendly and helpful.
They have time to help and definitely do .
Above and beyond

Tim in the Lichfield branch went seriously above and beyond to help me find the right sound system for me. ' 'Unbelievably knowledgeable' doesn't begin to describe this guy! Friendly, patient and just a real pleasure to chat to also.
This is how you do customer interaction!
Thanks so much

Helpfull staff. Good range of products on display - though large screen TVs and associated sound bars etc are the main items on demonstration. Stereo systems and turntables on display though more from the budget ranges. Very competitive prices.

We had an appointment with Tom at Lichfield regarding extending my Sonos setup. Tom patiently took me through a number of options explaining the pros & cons along the way, which was great because what I ended up buying wasn't what I originally thought I needed. Tom was first class, with no sales push at all, which made the whole experience so much smoother. The results are great, which includes a Sonos mini sub, and arc unltra and a sub gen 4, along with a port and a fantastic Project turntable which sounds perfect through the Sonos port and my sonos ones. Thanks Tom for pointing me in the right direction - talking to the experts, like Tom at Lichfield, is highly recommended