Great tv purchased , very happy with product and price. Very friendly and supportive staff who helped me transport to car. Great overall experience. Also feel secure that if future problem occur with... See more
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The staff at the Lichfield Branch were amazing and so helpful and really supported and helped me with the TV and Soundbar that u ended up purchasing. They were also so knowledgeable and so helpful. Ti... See more
Company replied
Tom listened carefully to my requirements, told me my options, then suggested what he thought was the best one - and it turned out to be the least expensive. My Marantz was delivered the following day... See more
Company replied
Really good company to deal with and they live up to there reputation of being helpful and good value for money. I have purchased all of my Tv and hi fi electrical goods from Richer Sounds and i wou... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
- 0333 900 0089
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great company to deal with!
Website is easy to use, VIP membership is great and staff are always knowledgeable and helpful. Richers is always my first port of call and has been for years. They're happy to set up demos for you, where demo facilities are available. They price match too so you can't lose!
17 January 2026
No hassle refund and service
The staff at Lichfield were really understanding, willing to help. I brought a refurbished projector, which I wasn't happy with after three weeks and the have me a refund, hassle free. I was so pleased with the service I purchased another project that day.
18 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful staff
Really helpful staff, good advice and prompt supply of the items I ordered. I have ordered from the Lichfield store on several occasions and would highly recommend them.
17 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Hisense 43” TV Lichfield…
Product description, specifications and store availability, also regarding the guys at the Lichfield store going above and beyond, when I arrived 👍
12 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Salesman Luca was extremely helpful
Salesman Luca was extremely helpful
Pricing was very competitive
10 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Samsung tv
Easy sale,competitive price,delivery spot on.icing on the cake=6 yr guarantee.
10 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Big selection of quality products and…
Big selection of quality products and great prices .
Staff were fantastic , couldn't help.enough , best shop all your home systems
8 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Hisense tv
Bernie was most helpful explaining the differences between the two tvs we were looking at and also showing us alternatives to ariel connections behind the TV had the one we decided on in stock and helped us out to the car with our purchase
8 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
A Friendly store
It was easy to visit my local store and order my new TV. The staff were friendly and dealt with my order professionally. The TV was was promptly ordered and available for collection the next day
6 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Bought a new TV good choice…
Bought a new TV and had a good choice to choose from and competitive prices. Knowledgeable staff able to explain what each model was capable of.
29 December 2025
Excellent service
Dawn, Tim and James were very knowledgeable and helpful a great deal with my online order.
Unbeatable pricing to boot to.
Would definitely recommend .
5 January 2026
Reliable service
Easy to shop online but when you need to speak to someone it’s very easy to do so. Would definitely use them again.
4 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
A quick fast no issue purchase
We ordered our new tv on Monday did all the necessary prerequisite paperwork stuff over the phone and by Tuesday morning the following day our purchase had arrived so we’re very happy with the simple easy process and customer focus that was given to us brilliant
3 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Website is easy to use and to compare…
Website is easy to use and to compare products with a great range to choose from. Staff are always polite and helpful but aren’t pushy sales types.
3 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Richer sounds, you won't be dissapointed
We always use Richer sounds for our TV and Audio purchases, Staff are always very Knowledgeable, friendly and not pushy. We always use the Lichfield Branch, you can't beat old school buying and the staff are first class.
This is all in addition to the great prices and 6yr warranty on TVs
3 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and delivery we had…
Excellent service and delivery we had an issue that was solved swiftly and professionally
2 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind review, we look forward to your next visit.
Expert advice in store!
2 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service
Great service, Tom was very informative and had great knowledge.
31 December 2025
Unprompted review
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
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