I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... See more
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Jacob was great, he patiently explained the latest range of TV’s and the improvements on our ancient set. He also suggested various options without pressuring up towards any brand.We eventually decid... See more
Company replied
Great Service as always, fantastic product knowledge and friendlyness from Jack. A demo of the product and alternatives was provided in his well kept and relaxing showroom. He also gave a tour of his... See more
Company replied
Having found the item I have been waiting for, for some time. On Richer sounds website clearance. I contacted the store at the Hanley branch. The assistance by the staff was supered, couldn't fault... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2K reviews
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Top store, great service
wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.
29 May 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Hanley
Thanks for taking the time to leave your feedback, although we are always striving to be continually better, I'm sorry that your experience left noticeable room to improve.
I will arrange for a member of our customer service team to get in touch to find out more about what this was, so we can discuss with the manager and team, as well as put matters right with you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great customer service
Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.
7 May 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service from knowledge, friendly staff
There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty
22 May 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Will in the Hanley Store was very…
Will in the Hanley Store was very helpfull and experienced he helped me to choose the correct cd player and matched it up with compatible speakers.
Very polite person.
Thank you
Paul Hughed
20 May 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Kef speakers
Great service and amazing price for open box speakers.
Thanks to the staff there I would have missed a great offer. Shoutout to Leigh at richer sounds Hanley, also sorted me out with a subwoofer.
21 May 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Dealing with team at Hanley to replace…
Dealing with team at Hanley to replace my trusty seven year old QE55 was easy as always ! Thanks
20 May 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Great experience for Hifi 1st timer
Hanley staff very knowledgeable and gave a very good overview of the Hifi systems available and the pros and cons of each make and model, at all price breaks. Really happy with the system I bought to start me off, Wiim amp with Dali Sonik speakers, highly recommend Richer Sounds, previously also bought TV’s from them
30 April 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant customer service!!
Needed a replacement TV after ours decided it didn’t want to work anymore. We looked around for an LG model and found it available at Richer Sounds, who price matched and also knocked a further £10 off.
The TV was delivered to store the following day and was collected. Upon get the TV home I noticed it was damaged beyond repair straight out of the box. 1 phone call and an email later and a new set was already being dispatched for home delivery the following day.
The following day DPD delivered the replacement tv and collected the damaged set. Upon taking the new tv out of the underaged box and setting it up, again I noticed it was damaged with the smallest of marks on the side of the panel and a broken display. Again, a quick phone call and email and a replacement TV was dispatched for next day delivery.
The following day the replacement set was delivered and thankfully this one was perfect.
Really can’t fault the customer service of the staff at Richer Sounds Hanley. They sorted out several issues without any fuss or quibble. Would highly recommend them and will definitely returning when we need further audio/visual products. Thank you Leigh, Alex and the rest of the team that were on hand to help.
9 May 2026
Reply from Richer Sounds - Hanley
Thank you for your feedback, and for being so understanding the face of what sounds like a really frustrating experience. I will of course raise this with our most senior contact within DPD, as two damaged sets in a row is unusual, and of course unacceptable.
I'm pleased that the colleagues in our Hanley branch were able to resolve things for you however and will pass this on to them, of course if I can be of any help whatsoever do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
I don't know alot about televisions and…
I don't know alot about televisions and richer sounds were really helpful not pushy or nothing. Good information about what I needed. Plus they sell alot of very nice equipment.
Thanks
10 May 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Staff were helpful
Staff were helpful
Order arrived on time
Full communication
Proper staff service , which makes a nice change compared to many other shop experiences
9 May 2026
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Was sick of my speakers and amp and…
Was sick of my speakers and amp and wanted a wireless soundbar ended up going for the Q990F and found it cheaper on Amazon. Richer Sounds price matched it so grabbed it. Quick delivery and nice bit of kit. Overall experience has been great as always. 10/10
9 May 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Great staff with good product knowledge…
Great staff with good product knowledge & helpful advice.This is the second purchase in the last few months and mirrors the first one in every way - Excellent customer service ,price match guarantee & local.
8 May 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff were polite and very helpful
Staff were polite and very helpful. They show a genuine interest in the products they sell. Staff are well trained and well briefed when offering help and advice. This is my first point of call when shopping for audio and hi fi.
8 May 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff both pleasant and knowledgeable s
Staff both pleasant and knowledgeable. Good prices and very good guarantees. Also quick delivery.
8 May 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Couldn't be better!
Totally efficient.. Paid online, collected within 2 minutes following day. Perfect 👌🏻
5 May 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Absolutely superb service from start to finish. The product was exactly what I needed, the click-and-collect process was smooth and efficient, and everything was ready promptly on arrival. Staff were polite, friendly and genuinely helpful — a fantastic customer experience and a brilliant store to deal with.
3 May 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
A great hdmi cable made in-house
A great hdmi cable made in-house, collected the following day, a very professional service, highly recommended
10 March 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
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