First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... See more
Company replied
We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... See more
Company replied
We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff always super helpful
Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendly, always helpful, I'd buy all my electronics from you guys if you stocked them. 10/10 service.
8 May 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Panasonic Tv bought in 8/22 with 5 and…
Panasonic Tv bought in 8/22 with 5 and 6 year extended warranty
Tv has now failed in March 26 and Panasonic won’t honour the warranty because it wasn’t done under a “promotion ”, whatever that means!?
I have a recollection that I registered the tv for the warranty cover on the Panasonic website back in 22 but apparently they can’t find any evidence of this! I also can’t believe that registering a tv for a warranty is legally key to having the warranty cover , as what about people who can’t do that for whatever reason.
Richer sounds doesn’t want to know as they say I should speak to Panasonic which I have done 3 times
Whether I registered the tv on their website or not the fundamental is I bought a tv, still have the invoice which states the warranty information, but neither richer sounds or Panasonic will own the problem and get the tv fixed. I’m not even looking for a new tv,I would just like it mended.
Spent 3 hours on the phone already to both companies.
7 May 2026
Reply from Richer Sounds - Exeter
Dear Evans,
I was genuinely concerned to read of the problems you experienced with your guarantee claim and offer my sincere apologies. It should not have been that difficult to resolve the initial difficulties with Panasonic and it's disappointing that the colleagues you spoke to here did not take more ownership, which I will of course investigate.
In the meantime, either myself or a senior team member will be in touch to arrange to get the TV repaired ASAP..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Trial of headphones no problem ☺️
Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds yep no problem come on in we've got them here. I know £200 isn't a lot for some people but I ain't buying without trying. Was even offered coffee, other shops could learn a lot from them.
7 May 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Outstanding service above and beyond…
Outstanding service above and beyond from Nick in the Exeter store.
7 May 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Good advice over the phone
Good advice over the phone, straightforward ordering process and delivery followed in a timely manner.
5 May 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service and recommendationstailed help on the phone and further…
Detailed help on the phone and further help when we took our existing hifi set up into the store to explore options for blue tooth speakers. Finally a recommendation that showed understanding and sensitivity to our circumstances leading to a purchase that we are very happy with
3 May 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service
Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they then replaced. I ended up buying an audio streamer from them due to their customer service.
3 May 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Really helpful
Really helpful, informative and friendly staff. Great service with no issues.
30 April 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
I had a problem with a previously…
I had a problem with a previously purchased TV. I had a sensible discussion with one of your staff - agreed part refund and purchased a new TV which I'm very happy with Thank you for great customer service
28 April 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very professional with good advice…
Very professional with good advice regarding the products required. An all round excellent service along with Mark's approach would make me shop at the store in Exeter again.
30 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Pure Classic system
We contacted the Exeter store to see if the item we wanted was in stock. The gentleman was very helpful answering our questions. We subsequently visited and ordered the item and it was delivered the next day. Brilliant service all round.
29 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
I am happy with the turntable and…
I am happy with the turntable and amplifier purchased. There was a misunderstanding on the specification of the lead for the headphones which was resolved satisfactorily but did require an additional visit to the shop.
26 April 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a review, I was sorry to read about the mix up of course and will remind the store team of the importance of clear communication.
Should you need any assistance of course do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Helpful and knowledgeable sales person
Helpful and knowledgeable sales person. Easy to order the product I wanted as it wasn’t in stock and pick up the next day.
22 April 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Average overall
Sales guy very helpful on phone and I wanted to order with store rather than online.
On collection service was ok, but could have been friendlier and more relationship building. Made me question why I didn’t order online and have it delivered.
24 April 2026
Reply from Richer Sounds - Exeter
Thanks for taking the time to leave your review, it’s great to hear the support you received over the phone was helpful of course, but I’m sorry to hear that your experience on collection didn’t quite reflect that same level of service.
We’d like to look into this further to understand what happened on the day, and I’ll arrange for our customer service team to get in touch to discuss this with you directly…
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Really friendly on the phone but one of…
Really friendly on the phone but one of the shop staff was a bit stand offish.
Great price and awesome product..
If the shop manners matched the phone manners it would be 10 out of 10
21 April 2026
Reply from Richer Sounds - Exeter
Thanks for your review, although it’s disappointing that the in-store experience didn’t quite match what you experienced over the phone, consistency of service really matters of course.
I’ll raise this with the branch manager and team so we can understand where things fell short, and our customer service team will also be in touch to make sure everything is now resolved.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.