We cannot fault the team in Eton. We are very appreciative of their help, guidance, advice and most of all their patience with, and understanding of two oldies. We are so happy with our new purcha... See more
Company replied
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See what reviewers are saying
What a joy to deal with people like Duncan - nothing was too much - friendly, knowledgable and willing to help but without applying any sales pressure. His manager Kurt was equally helpful. A tho... See more
Company replied
As I’m getting older I’m not comfortable using the internet, so I phoned and spoke to Zac on telly Sales who put my mind at rest and made it all easy for me . The tv came as promised and at a reasonab... See more
Company replied
My wife suggested your company to me, having previously purchased a high quality speaker from the Guildford branch. I was impressed by the online introduction to staff members, which gave me confidenc... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
40 High Street, SL4 6BD, Eton, United Kingdom
- 0333 900 0087
4.9
Excellent
1K reviews
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Very helpful telesales
Very helpful telesales. Listened to my thoughts on the system I thought would be best for me and then explained a few options that might work better.
Very happy.
Great service.
5 September 2026
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Excellent service, very friendly staff
I’m very happy with the service received and I would definitely recommend Richer Sounds.
4 September 2026
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Consistently good service
Each time i visit the Eton branch of the store i receive consistently helpful service.
3 September 2026
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Wonderful experience
I dealt with Kurt, the store manager, who gave me a great deal on a LG OLED TV. Delivery and installation all done within one week of ordering- very happy customer. This is the second large TV I have bought from Richer Sounds and, quite frankly, they knock the competition out of the park.
3 September 2026
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Order supplied promptly and efficiently/
2 September 2026
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Good retail experience.
Great service coupled with sound professional advice. Not at all pushy.
Good product range. Competitive pricing. On time delivery.
2 September 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
I am fairly certain I was 'that'…
I am fairly certain I was 'that' annoying customer. You know, the one that orders a TV and a Manhattan Aero one day, then phones back the next and cancels the TV.
Duncan, you're a saint! Absolutely outstanding customer service, knowledge. Thank you for being so patient with me.
Richer Sounds in Eton are fantastic.
3 September 2026
Unprompted review
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great local store
Great customer service from both of the staff members , asked which item i required agreed with my choice of the Denon av receiver . The 6 year warranty is brilliant and delivery was arranged. The only problem was it was delivered a day earlier and just left on the door step unsigned for .
22 August 2026
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Easy to order what I wanted.Excellent.
25 August 2026
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Great service from Zak
Helpful friendly service from Zack who helped us choose new headphones.
29 August 2026
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good staff experience
Good staff experience. Easy to get to. Good communication. Fast turnaround.
17 August 2026
Reply from Richer Sounds - Eton
Thank you for the feedback, and for the positive review.
We hope you enjoy the new purchase!
The Customer Experience team
I did a lot of research before I…
I did a lot of research before I decided which items to buy and it was easier to see them all in one place. Ordering was easy and delivered to the shop the next day. The guys in the shop were very friendly and carried my items to the car for me.
18 August 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very happy with service received from…
Very happy with service received from Eton branch.
Great help from start to finish
16 August 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I originally spoke with James in the…
I originally spoke with James in the Eton branch who was super helpful. He should be commended for his customer service, and I am now very happy with my purchase
17 August 2026
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Awesome customer service by Duncan
Awesome customer service by Duncan, very helpful in every aspect of returns and replacing a television, 10/10.
16 August 2026
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Great service always
Great service always, and it's great to know when you realise you are talking to experienced technicians. I have always liked to walk in to collect rather than get it delivered, as it gives me a chance to know more about my item.
7 August 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always great service and advice from…
Always great service and advice from these huys in Windsor
9 July 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Definitely would recommend this shop to…
Definitely would recommend this shop to anyone who needs advice and honest opinions about everything to do with sound. We love our new speakers and definitely be back for any other acquisitions. Special thanks to Kurt and Zak for patience, honest advice and friendliness we received straight away. See you soon.
31 July 2026
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
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