Richer Sounds - Edinburgh Reviews 

2,654
TrustScore 5 out of 5

4.9

1B Chambers Street, EH1 1HR Edinburgh, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We visited the edinburgh chambers st branch on 2 occasions with lots of questions about audio systems/ speakers/ streamers,turntables. We were helped by Jack who was honestly the most helpful , war... See more

Company replied

Rated 5 out of 5 stars

Great price on a Sonos loudspeaker and with the £10 VIP discount and a free 6 year warranty, what's not to like. Great service with both email and also a phone notification of the store pick up availa... See more

Company replied

Rated 5 out of 5 stars

We received first class service in the Edinburgh shop John served us and was excellent, he gave us expert and knowledgeable advice while helping us select the right TV for our needs. He was also very... See more

Company replied

Rated 5 out of 5 stars

Everyone was amazing at the Edinburgh branch, they went out of their way to make sure I was getting the right TV and never felt pressured to buy. Shout out to Bowie who is incredible and helpful

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1B Chambers Street, EH1 1HR, Edinburgh, United Kingdom

  • 0333 900 0026

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,654)

23,803 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Helpful,cheery, knowledgeable staff

28 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Let me know quickly when my click and collect item was ready. Great service from James by going the extra mile in helping me out to my car with a rather large TV!

28 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thank you for your 5 star review!

Rated 5 out of 5 stars

If only everything in life was this simple. It was easy to place my order over the…

It was easy to place my order over the phone with the the branch. The product arrived very quickly and I was able to collect it at a time that suited me. I mentioned I was considering buying speakers in the nearish future and had a good chat with the staff member who served me but there was no hint of being pressured into making another purchase, only some very useful advice,

25 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Phone call purchase of Denon DM41

My Denon M40DAB which i purchased back in November 2016 from the Edinburgh store gave up the ghost after 9 years so i decided to buy the DM41DAB to replace it.I called the Edinburgh store and spoke to Bowie who i managed to negotiate a deal with and complete the purchase.I arranged to have the unit delivered and it arrived the following day so all in all great service from Bowie and Richer Sounds.

21 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Wow unbelievable

Wow unbelievable
Delivery in under 24 hours

22 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thank you for your 5 star review!

Rated 5 out of 5 stars

I had a great shopping experience

I had a great shopping experience last week. Very friendly staff plus they had exactly what I was looking for!
While on-line shopping can at times be useful. When shopping for things that matter like hi-fi or in this case looking for a smart speaker you can’t beat the human dimension of actually interacting with someone who understands the products. I’ve shopped at Richer Sounds for hi-fi gear since the 1980s and have never been disappointed and always had good service and got great deals on what I’ve bought.

22 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

I would have prefered a demonstartion…

I would have prefered a demonstartion of the product I bought in the shop before I left.

17 March 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks very much for the feedback, I’m glad to see you had a positive experience overall, and I’ve noted your comment about a product demonstration before leaving the shop.

Our teams are always happy to offer walkthroughs or advice so I will remind them to make sure that at the last part of each sale they are checking with all customers if there are any issues they want to discuss.

I hope you're happy with your new purchase, although if you do have any questions or want to talk this over further, please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Richersounds Edinburgh - First Class Service

First class service from Richersounds Edinburgh, speedy delivery to store for my instore pickup, this year I have bought a pair of AMAZING Fyne Audio Speakers that make my livingroom sound like a concert room, plus I bought a dedicated SONOS ARC ULTRA soundbar and SONOS ACE HEADPHONES, just for my surroundsound movie experience.

11 March 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very pleased with my purchase of an evo…

Very pleased with my purchase of an evo 150. Would like to say a big thank you to Bowie. Very nice man and very helpful.👍

21 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Bought ALL myHi-fi stuff from Richer Sounds since 1990

I have been buying ALL my Hi-fi stuff from Richer Edinburgh since 1990. Built to last, so not much repeat business.

I needed new quality speaker cables & £50 later I got them. New member of staff (no badge yet) but very helpful.

Excellent knowledge & service.

18 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service and price

Great service and price. Thank you again.

19 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Quick and easy process from start to…

Quick and easy process from start to finish, with good knowledge and advice from the store manager in Edinburgh, delivery service also in just a few days with good communication and pleasant and professional drivers

17 March 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Perfect buy and amazing service

Byron in the Chamber Street shop helped me pick out a new turntable and speakers for my first property.

They arrived in good time and his help ensured that my new house feels like home. Spinning records has been the great joy of my first week. Thanks Byron, his help was fantastic to ensure I got the right set up and I couldn't be happier.

16 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thank you for your 5 star review!

Rated 5 out of 5 stars

All Good!

Fast delivery, product as described. Very competitive price.

15 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Staff easy to deal with

Staff easy to deal with, very helpful with a later issue, ordering simple, delivery excellent, ordered on Tuesday delivered early Thursday, definitely would use again

15 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I found them helpful courteous and very…

I found them helpful courteous and very knowledgeable. I unfortunately had to return my purchase and that was delt with empathy and understanding.
I would definitely shop there again and have no hesitation in recommending.
Thank you Craig for your help and understanding.

13 April 2026
Richer Sounds - Edinburgh logo

Reply from Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look