Richer Sounds - Distribution Reviews 

2,930
TrustScore 5 out of 5

5.0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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Rated 5 out of 5 stars

Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... See more

Company replied

Rated 5 out of 5 stars

Visit the shop looking to place an order for JBL speakers and stands. Dave ordered them in, the price was the best to to found. I was kept upto date on the status of the order as they were being... See more

Company replied

Rated 5 out of 5 stars

We had a delivery today of our online purchase a new TV from Richer Sounds. Gareth the young man who delivered our TV was friendly, professional and respectful of our property. We would highly recomme... See more

Company replied

Rated 5 out of 5 stars

Ordered Friday delivered Monday. Delivered at specified by a very friendly driver. Looking forward to unboxing and watching England on Wednesday Have now set up my telly superb. Dead easy to set up... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom

  • 0333 900 0093

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(2,930)

24,266 reviews in the last 12 months

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Rated 5 out of 5 stars

Gareth was great.

Gareth was great.

12 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great experience

The folks in the shop (Will) was great and knew all about the TV I was interested in, and the guys who delivered (Gareth) were wonderful

12 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service and the delivery guys…

Great service and the delivery guys brought the tv i bought into my frontroom as id just had an operation and couldn't lift anything heavy.. thank you

12 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Called beforehand

Called beforehand, friendly and quick delivery

12 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great Customer Service

Delivery driver kept me up to date on when they would deliver my TV. Delivered with care and if I had any questions or problems when setting it up then to call and they would be able to help.

11 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Delivered exactly on time

Warwick and Rob delivered exactly at the time they said and were very pleasant and smiley.

12 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

First class service

First class service by sales team and delivery drivers Zak and Ian were superb. They were prompt, courteous, considerate and a sense of humour.
Top marks all around.

11 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

No complaints

No complaints. Delivery was straight forward and we where kept up to date by Gareth and Mark who were polite and helpful.Definely use Richer sounds again.

11 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Really helpful and easy to order

Really helpful and easy to order. Address not easy to find and driver was persistent ,cheerful and efficient. Thank you very much

11 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great experience

Very good communication. Delivery driver friendly and helpful.

11 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good service

Ordering off the website was straight forward. Good comms throughout and delivery was earlier than advised. The delivery team, Warwick and Paul, were polite and rang to keep me updated. Great service as before and would definitely use again 5/5.

10 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Expediency

Expediency, helpful, polite and well spoken. Many thanks Gareth and Mark….,

10 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I had a TV delivered by Warwick and…

I had a TV delivered by Warwick and Paul. Excellent service and really appreciated the communication. Service like this is why I like to buy from Richer Sounds.

10 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

The delivery was made on schedule and communication was very efficient. Gareth and Mark were very courteous and respectful of our property. Excellent service.

10 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richersounds Leicester

Purchased my LG OLED television and soundbar from Sebastian at Leicester store. What a wonderful person, he gave me great advised and made my shopping experience feel effortless. Definetly will be recommending this store to my friends and family.

3 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

A pleasure to deal with

Zak and Ian were really great - good communication, just great service! Thank you!

9 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Zak and his co-worker were excellent

Zak and his co-worker were excellent. They called beforehand, to say when they were coming to make the delivery. They arrived when they said they would, they were polite and friendly. They also gave me some sound advice about the TV and soundbar, and on how to set it up.
So yet again, Richer Sounds have provided me with excellent service.
I have used RS several times over the years. They are my go to company.

10 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great Customer Service

From ordering to delivery - a seamless professional service. A great service from Zac and Ian who delivered our TV. They changed their delivery schedule on the day to ensure it was delivered at a time when I was in to receive it.

10 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Awesome -kept me well informed and helped

Awesome guy who kept me very well informed and helped me with getting item to location as I’m recovering from injury - very kind, prompt and efficient. Highly recommended.

10 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Don’t think twice

Cannot fault the service from ordering my TV on Saturday afternoon over the phone to it being delivered today just 72hours later free of charge and the delivery man was extremely helpful. All in all would not go anywhere else to make a purchase.

9 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your wonderful feedback

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