Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
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Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
Company replied
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... See more
Company replied
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Gareth and Mark where great
Gareth and Mark where great. There was only my wife to receive a large delivery and they brought the item safely into the living. Fully recommended and thanks 😁👍
7 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
From knowledgeable helpful advice on…
From knowledgeable helpful advice on which 55 inch screen to buy from Hoole Chester store yesterday 07/09 to Mark and Gareth very friendly and efficient delivery today 08/09. Couldn't ask for better I always recommend Richer Sounds as I know that's what I will receive.
8 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Efficient Delivery
Delivery came as identified on text message. 15 minute warning given enabling me to open front porch .
Very personable service. Would definitely recommend this company and delivery service
8 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Good communication and experience…
Good communication and experience dealing with Zak and Ian. Helped move the package in and were clear with any questions they had
7 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
How Customer Service should be in 2026
How Customer Service should be in 2026! Used Richer Sounds for years, always amazing and the delivery was exactly the same. Nice lads, great service. Thanks again Mick
7 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service from Gareth and Mark
Excellent service from Gareth and Mark
I would like to say a big thank you to Gareth and Mark for their excellent service. My wife was at home when the delivery arrived, and as the TV and soundbar were both very large and heavy, they were incredibly helpful and went out of their way to place everything exactly where she asked them to.
They were both extremely friendly, polite and professional throughout, and their helpful attitude really made a difference. It was especially reassuring knowing my wife didn’t have to struggle with such a large and heavy TV herself.
We really appreciate the care and kindness they showed. Gareth and Mark are a credit to Richer Sounds and are a great example of how good customer service should be.
Thank you again, Gareth and Mark! 👍
1 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Tracey and Trav were excellent!
Tracey and Trav were excellent. Rang ahead, no fuss, very friendly and very respectful of our home - they were super careful about where to put the delivery so it wouldn’t be knocked or damaged and made sure that they didn’t walk in mess from outside.
Superb.
4 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Exceptional delivery experience.
Exceptional delivery experience.
Great pre- delivery communication.
Very polite, courteous, efficient, friendly delivery driver ( from Manchester). Even removed his shoes 😊
4 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Tv order
Easy to navigate website. Order was quickly processed and dispatched earlier than expected. The two delivery people were polite, pleasant and respectful of the property.
4 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent delivery experience
Excellent delivery experience. We were informed of delivery day and time. We got a text to update when the team were 20 minutes away. Delivered by Gareth and Karol who were polite, professional and helpful. Cannot fault the experience so far. This is the 3rd TV purchased from Richer Sounds.
3 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The delivery team were exceptional …
The delivery team were exceptional they texted me with a time that wasn't suitable then quickly gave me a time that was good for me. I know they really cared thanks. Gareth and Karol. Your a credit. Regards John
4 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Delivery was quick and efficient by…
Delivery was quick and efficient by Gareth and Karol, was carried and placed just where I wanted it Thanks
3 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Zak and Ian delivered my 2 tvs in a…
Zak and Ian delivered my 2 tvs in a professional manner. And took tvs into the rooms they was needed in.
1 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great delivery team
3 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Gareth the delivery driver was very…
Gareth the delivery driver was very polite and even stopped to have a quick chat.
3 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds delivered my Hisense TV…
Richer Sounds delivered my Hisense TV today. Warwick and Mark were polite and helpful, putting the large box where I wanted it. Thanks.
3 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Arrived on time and the delivers were…
Arrived on time and the delivers were friendly and pleasant and left the TV exactly where I wanted
3 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Trav and Rob went out of their way to…
Trav and Rob went out of their way to deliver my order at a time to suit me which is much appreciated. Great service all round.
3 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Trav and Rob delivered the television…
Trav and Rob delivered the television and were very professional informative and pleasant to deal with, television was delivered in perfect condition
1 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
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