Richer Sounds - Chelsea Reviews 

991
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TrustScore 5 out of 5

4.9

258 Fulham Road, SW10 9EL London, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I have known the brand and used it for 40 years. The very fact that it is still going strong says a great deal about it. The staff are genuinely knowledgable and share their information in an educated... See more

Company replied

Rated 5 out of 5 stars

Liv at Chelsea has been extremely helpful, guiding us in selecting the right components for a complex cinema setup in a large student hall of residence. Without her diligence, we would probably have g... See more

Company replied

Rated 5 out of 5 stars

I talked to a sales person about the specific tv I wanted and their response was very helpful and professional. The TV was delivered within days and the delivery people were on time, kept me informe... See more

Company replied

Rated 5 out of 5 stars

Really excited to get my Samsung q990F I found the sales team helpful and there was no pressure to buy. I received it in good time so well done Richer sounds. I would like to know which bracket is rec... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

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4.9

All reviews

(991)

24,500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Real expertise around the corner

I have known the brand and used it for 40 years. The very fact that it is still going strong says a great deal about it. The staff are genuinely knowledgable and share their information in an educated way. Their products are comprehensive, deliveries quick and pain free and their prices; well, you will always find an outlier somewhere remote, but for a national chain with conveniently located stores, they're hard to beat. Very impressive!

10 October 2026
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Reply from Richer Sounds - Chelsea

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I talked to a sales person about the…

I talked to a sales person about the specific tv I wanted and their response was very helpful and professional.
The TV was delivered within days and the delivery people were on time, kept me informed and were very careful and professional.

8 October 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thank you for your 5 star review!

Rated 5 out of 5 stars

Liv at RS Chelsea is excellent

Liv at Chelsea has been extremely helpful, guiding us in selecting the right components for a complex cinema setup in a large student hall of residence. Without her diligence, we would probably have got it wrong.

7 October 2026
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Reply from Richer Sounds - Chelsea

Thank you for your wonderful feedback

Rated 5 out of 5 stars

First class service!

Fantastic communication and brilliant service!

28 September 2026
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Reply from Richer Sounds - Chelsea

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Really excited to get my Samsung q990F…

Really excited to get my Samsung q990F I found the sales team helpful and there was no pressure to buy. I received it in good time so well done Richer sounds. I would like to know which bracket is recommended to attach to the tv wall bracket have looked but to many choices

26 September 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

My needs were understood and the…

My needs were understood and the appropriate product recommended and delivered. The only negative factor was the fault of the delivery company, not Richer Sounds,

24 September 2026
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Reply from Richer Sounds - Chelsea

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer care service by…

Excellent customer care service by Alistair, I am very impressed, all the staff are very down to earth, professional, and friendly

24 September 2026
Unprompted review
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Reply from Richer Sounds - Chelsea

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Knowledgable, Trustworthy, great warranties.

Knowledgable, good product range and an easy click and collect process. Really like this store.

14 September 2026
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Reply from Richer Sounds - Chelsea

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, who seem more interested in ensuring you get the product that's right for you rather than in simply making a sale. They deserve their good reputation.

8 September 2026
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Reply from Richer Sounds - Chelsea

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The purchase

The purchase, delivery & collection of my radio were seamless. The staff at the Chelsea Store were excellent. Would highly recommend

7 September 2026
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Reply from Richer Sounds - Chelsea

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Staff pleasant


Staff pleasant, knowledgeable and helpful. Resolved my problems efficiently.

Praise is justified.

Regards,

Anthony Williams

3 September 2026
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Reply from Richer Sounds - Chelsea

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great staff

Great staff, genuine care and support for both their team and customers.

4 June 2026
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Reply from Richer Sounds - Chelsea

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great service

Great service! Quick

14 August 2026
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Reply from Richer Sounds - Chelsea

Thanks for your feedback, great to read you were happy with our service.

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