Richer Sounds - Chelsea Reviews 

969
TrustScore 5 out of 5

4.9

258 Fulham Road, SW10 9EL London, GB


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Rated 5 out of 5 stars

I wanted to hear a few speakers before deciding which to choose. The Fulham Rd branch staff were all very helpful & Alistair spent a great deal of time making sure I made an informed choice before le... See more

Company replied

Rated 5 out of 5 stars

Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.

Company replied

Rated 5 out of 5 stars

My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the t... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

969 reviews

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4.9

All reviews

(969)

24,450 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

The staff at the store were very helpful. Harvey was my main point of contact and has been extremely forthcoming in dealing with my queries.

This store is highly recommended.

14 August 2026
Unprompted review
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I wanted to hear a few speakers before…

I wanted to hear a few speakers before deciding which to choose. The Fulham Rd branch staff were all very helpful & Alistair spent a great deal of time making sure I made an informed choice before leaving happy with my purchase. 5/5, would recommend

7 August 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer Sounds online would not accept…

Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.

4 August 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful advisor in your Fulham Rd…

Very helpful advisor in your Fulham Rd store. Excellent installer.
Only downside is that LG does not support U.

31 July 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Happy Customer

My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the telesales team who managed to obtain this set of speakers in super quick time and get them delivered to my home in just over 24 hours. I’m most impressed, thanks.

28 July 2026
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Reply from Richer Sounds - Chelsea

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Usual fabulous friendly service

Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for years, so glad they still rock.

25 July 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

It's so easy buying an item from Richer Sounds using their Tele - Sales.

I bought a hi-fi stand, to replace a smaller one. The whole process was a breeze from paying for it right the way through to next day delivery. I was kept informed throughout from when it had been sent, right the way through to the time frame it would arrive.

23 July 2026
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Reply from Richer Sounds - Chelsea

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience. So nice to meet a really helpful and friendly member of the team. And the product was perfect too. Thank you.

20 July 2026
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Reply from Richer Sounds - Chelsea

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. If they don't know they say so and find a colleague to help.
I would not dream of going anywhere else.
Plus prices are competitive too!!

14 July 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Allways great service

Employee responded quickly to my email and went over and above on my request. Item was safely delivered within short timescales.

14 July 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service and knowledge

I phoned up to ask for advice about a projector. Ed at the Chelsea branch was excellent- listened to my questions, took it away to think about and then phoned back to offer solid advice. Bought the projector, it’s awesome and Ed even phoned back a few days later to see how I was getting on with it. Amazing service.

5 July 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Friendly and clear service.

Friendly and clear service.

3 July 2026
Richer Sounds - Chelsea logo

Reply from Richer Sounds - Chelsea

Thanks for your 5 star review, we look forward to seeing you again next time

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