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Company details
Written by the company
Prénatal es el líder a nivel internacional con una oferta total de productos y servicios, dedicados a satisfacer las necesidades de la futura mamá y del niño hasta los 8 años. Las tiendas Prénatal son lugares donde se puede encontrar, en un único espacio, todo lo que la mamá y su hijo necesitan: colecciones de moda diseñadas con atención a los detalles y a la calidad, todo para la canastilla, y también cochecitos y sillas de paseo, sillas de seguridad para el automóvil y habitaciones tanto de marca Prénatal y Giordani como de las mejores marcas del mercado. En las tiendas Prénatal se ofrece un servicio especializados y muchas iniciativas como la VIP Card, la Prénatal Card, las charlas de canastilla y seguridad, la Lista de Nacimiento…. Desde las primeras tiendas abiertas en 1963, la histórica marca Prénatal dispone actualmente de más de 300 tiendas en 5 países. Un gran surtido de productos está disponible en el sitio www.prenatal.es para ofrecer a los clientes una experiencia de compra completa y para satisfacer cualquier necesidad. Desde 1963 hasta hoy hemos aprendido mucho de las mamás y continuamos creciendo juntos.
Contact info
Avinguda Francesc Cambó, 21, 08003, Barcelona, Spain
- AtencionCliente@prenatal.com
- www.prenatal.es
3.4
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a carseat for my newborn and…
I bought a carseat for my newborn and the delivery time was between 3-6 weekdays. I only receive the product after 10 working days and it arrived missing a part. I tried calling the customer service, was on the line for more than 45 minutes and nobody picked up the phone. Afterwards when I would try to call again it would just hangout automatically after the automatic message to choose the options. The chatbot also really doesn’t help, it keep showing the same message every time that the deliver was between 3-6 working days. I tried to connect with an agent through the chat but every time again no agents available. This was for many days in a row.
To conclude, very bad customer service. I decided to return the product myself on the store and buy somewhere else. Such a hassle for a 36 weeks pregnant woman.
11 October 2024
Unprompted review
We went the first day and the staff…
We went the first day and the staff were lost. had to checkout our goods through coming and going between counters. This wasted a lot of our time and my baby got frustrated and started crying.
8 May 2024
Reply from Prénatal
Estimado cliente
En primer lugar, queremos disculparnos por los problemas que hayamos podido ocasionar.
¿Puede contactarnos en el siguiente form para que podamos ayudarla?
https://prenatal.es/customer-care-new/?contactForm=39
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
Compra on line fácil y fiable.
7 February 2024
Reply from Prénatal
Estimado cliente
Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
Baby stroller hasn't been delivered.
Baby stroller hasn't been delivered.
No one called me or informed me about date of delivery and I ofcourse nobody was home when delivery was attempted.
After that I received an email with proposal to change delivery type to a point of pick-up but after 1 week it still shows as unconfirmed.
So where is my paid order?
6 December 2023
Reply from Prénatal
Dear customer
As we have already answered you from the customer service, we are trying to understand with SEUR which pick up point you have selected for the delivery.
We will answer you in the open thread with our customer service.
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
Reply from Prénatal
Dear customer
Thank you very much for your kind review.
We hope to see you again soon in our shops and in our eCommerce.
Thank you for your time
Prenatal Customer Service
I am trying to return an item from my…
I am trying to return an item from my purchase but the person did not come to collect the package and I have not heard back from your team.
23 November 2023
Reply from Prénatal
Estimado cliente
En primer lugar, queremos disculparnos por los problemas que hayamos podido ocasionar.
¿Puede contactarnos en el siguiente form para que podamos ayudarla?
https://prenatal.es/customer-care-new/?contactForm=39
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
I placed an order and it was…
I placed an order and it was duplicated. Two payments taken. Two items delivered. One I refused delivery. I'm not sure if it was a system error. I tried to contact the company via phone, email. This was impossible. I'm happy with the item and delivery. But await my refund for the duplicated item.
13 October 2023
Reply from Prénatal
Dear customer
First of all, we would like to apologise for any problems we may have caused you.
Can you please contact us in the following form so that we can help you?
https://prenatal.es/customer-care-new/?contactForm=39
Thank you for your time
Prenatal Customer Service
Reply from Prénatal
Estimado cliente
Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
products were ok but delivery was not.
20 September 2023
Reply from Prénatal
Dear customer
First of all, we would like to apologise for any problems we may have caused you.
However, in this case, we kindly ask you to change your rating to our website only. The problem you point out concerns the transport company, which you can always rate on Trustpilot.
Can you contact us in the following form so that we can help you?
https://prenatal.es/customer-care-new/?contactForm=39
Thank you for your time
Prenatal Customer Service
Translated with www.DeepL.com/Translator (free version)
Reply from Prénatal
Estimado cliente
Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
Everything perfect the shipping was…
Everything perfect the shipping was quick and everything arrived in perfect conditions
10 June 2023
Reply from Prénatal
Estimado cliente
Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
Sencillo y sin incidencias.
4 May 2023
Reply from Prénatal
Estimado cliente
Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
Fantastic service, thanks!
I bought online and everything worked perfect. Fantastic service. I will buy again!
15 February 2023
Unprompted review
Reply from Prénatal
Estimada Pino
Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.
Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal
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