Parcelhero.com Reviews 

Easy to follow for the paperwork process.
Good e mail communication

I had a very disappointing experience with ParcelHero. I paid an additional charge for an express delivery service, but my parcel was not delivered and was eventually returned.

The most frustrating part was the way ParcelHero handled the situation afterwards. I contacted them several times for assistance and requested a refund. Instead of taking responsibility for the service I had purchased, I was repeatedly asking for my refund without response.

I made it very clear that I had paid ParcelHero for the delivery service,
After asking for a refund and explaining the situation in detail, I received a response saying:

"If the credit is approved, we will issue a refund. The carrier could take weeks to months to resolve such queries."

This is not an acceptable way to deal with a customer who has paid for a service that was not provided. Telling a customer that they may have to wait weeks or months while the company resolves an issue with its carrier does not provide a satisfactory resolution.

I paid extra for express delivery and expected ParcelHero to provide the service I purchased and, when things went wrong, to take responsibility for resolving the issue promptly.

Unfortunately, my experience has been extremely frustrating, with repeated delays, generic responses, and no clear commitment to refund the money I paid.

The speed and courteous manner received. The courier was at the door to collect just as I finished the printing of the paper work. ( Flash Gordon). Delivery next day on time. Nothing more to be said.

They picked it up on time and delivered it early and it wasn't damaged at all.

Absolute rubbish. I booked a FedEx delivery through these guys. The parcel was supposed to be collected same day, and arrive the day after.
It wasn't collected, and when I spoke to FedEx they said no collection had been arranged.
They then arranged collection, but now the parcel delivery date is the 7th (I booked this on the 3rd, to be delivered on the 4th) so it's far too late now.
Contacted ParcelHero support for a refund and have heard nothing back, despite chasing twice. It's been three days so I'm not holding my breath.
Thanks for nothing, Parcel Hero. Next time I'll drive the 300 miles and deliver it myself, it'll be faster.

Excellent Delivery service received. Very easily booked, reasonable price. Parcel picked up and delivered within time frame. Would not hesitate in recommending and will definitely use again if needed.

I had an order with them but needed to cancel it which i did. They didn't refund me! Ive used every link i can find on Google for customer service, or any other email address they claim a customer can use to contact them . All emails came back . Not receivable or words to that effect. Con artists hoping people will give up trying for a refund, so they get to keep your money. I eventually found an email link that worked. Sent them an email asking why they didn't automatically refund me, after a cancellation, which they now have done. It shouldnt take a customer to ask for a refund, when someone cancels an order there system should auto repay as the default. !

Easy to follow instructions. Great service. Fast delivery.

Very easy to use. Easy to understand and fast service landed in egypt on the correct date . Custom tax paid and delivered on time

Great service, fast delivery, spot on

Extremely disappointing experience. I would strongly advise others to think twice before trusting ParcelHero with valuable items.

I used ParcelHero to return a Grohe WC item. Unfortunately, part of the item went missing during the return. I raised a claim with ParcelHero (claim 5494967) and gave them the opportunity to investigate and resolve the matter.

Instead of taking responsibility or providing reasonable compensation, ParcelHero rejected my claim.

Their final response was essentially: “ParcelHero’s position remains unchanged following our review of the claim and the information available to us.” They then simply said they were sorry they could not reach a resolution that was satisfactory to me.

That is not an acceptable way to deal with a customer whose property has gone missing while using your service.

What is especially frustrating is that there appears to be no meaningful accountability. My item was entrusted to their service, part of it disappeared, and when I sought compensation, ParcelHero simply refused and closed the matter.

The whole experience feels like a scam from a customer’s perspective: take payment for transporting the item, lose part of it, and then refuse to accept responsibility when the customer makes a claim.

I am now left with a missing section of an expensive item and no compensation.

I would not use ParcelHero again. Based on my experience, I strongly recommend looking elsewhere if you are sending anything valuable or difficult to replace.

1 star — extremely poor handling of a straightforward customer claim and a complete lack of accountability.

Delivery was excellent but let down at beginning she they kept asking g for a postcode . Seems they were not aware post codes do exist outside of UK which seems strange for an international delivery company . Day collection. For3 days

Excellent, Delivery from UK to Denmark in just 3 days! Will use this service again,

E mail confirming delivery is great

Very pleased with this service. My order was collected and delivered on time