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Omaha Steaks Reviews 

6,301
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness and excellent taste of the meats and other items. Many consumers appreciate the convenience and affordability, often highlighting the ease of ordering and the variety of meals available. Reviewers frequently mention that customer service is fantastic, with representatives being helpful and efficient in resolving issues. However, some customers also noted issues with delivery, particularly concerning packaging that led to products thawing or being damaged upon arrival. There were also instances where orders were delayed, lost, or incorrect, causing frustration for some people. A few other people also felt that the quality of some products, like certain steaks, was not up to their expectations, describing them as tough or lacking flavor.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the quality of... See more

Quality

Customers generally report positive experiences with product quality, frequently describing the food as... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a longtime customer, I was again happy with the quality of the products received. However, I am not happy with the new packaging. In the past, orders were received in an insulated container, pac... See more

Company replied

Rated 4 out of 5 stars

We get the prime tenderloins, it’s very expensive but you can cut a 2” filet with a fork. The delivery is alway well packed never had an issue been a customer for years. If prices weren’t so high I wo... See more

Company replied

Rated 5 out of 5 stars

Omaha Steaks product quality is always excellent, which is critical considering today's supermarket prices. There is never any waste or gristle. The delivery was perfect...we were especially impressed... See more

Company replied

Rated 5 out of 5 stars

The first thing that was awesome about our purchase from Omaha Steaks was it was very affordable, and arrived quickly after we ordered in a well packaged container that kept everything frozen. We orde... See more

Company replied


Company details

  1. Meal Delivery
  2. Butcher Shop
  3. Food Products Supplier
  4. Frozen Food Store
  5. Meat Products Supplier

Written by the company

Omaha Steaks: Trusted by Millions for Premium Meat Delivery For over a century, Omaha Steaks has been America’s most trusted name in premium meat delivery, delivering expertly butchered, hand-cut steaks, gourmet burgers, air-chilled chicken, pork, seafood, and more - direct to your doorstep. Every product is flash-frozen at peak freshness to lock in flavor, tenderness, and quality you can taste. Whether you're grilling at home, hosting a special dinner, sending a gourmet gift, or simply stocking your freezer, Omaha Steaks offers restaurant-quality meals made easy. Our team of fifth-generation butchers and chefs ensures every item meets our high standards - and yours. We proudly back every order with our 100% satisfaction guarantee. Thousands of verified customer reviews on Trustpilot show why Omaha Steaks is the #1 rated online meat delivery service. Choose one-time orders or subscribe for regular deliveries and always be prepared to serve something exceptional. ✅ Over 100 years of butcher experience ✅ Trusted by 5 million+ customers ✅ Rated Excellent on Trustpilot Shop now at https://www.omahasteaks.com/.

Unconditional Guarantee

100% Guarantee Always

Here at Omaha Steaks, we stand behind our products... If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we'll cheerfully replace your purchase or refund your money, whichever you prefer. When you order from Omaha Steaks, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service. Our Toll-Free phone number is 1-800-228-9872. We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgement.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(6,301)

2,235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

bacon wrapped filet mignon with fat

Ordered bacon wrapped filet mignon, disappointed to have fat in the middle of our pieces. This is the 2nd time it happened to us.

3 July 2026
Unprompted review
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Reply from Omaha Steaks

We're so sorry to hear this has happened more than once. That isn't the experience we want for you. Please provide your address, zip code and phone number so we can look into this for you.

Rated 5 out of 5 stars

Affordable and delicious!

The first thing that was awesome about our purchase from Omaha Steaks was it was very affordable, and arrived quickly after we ordered in a well packaged container that kept everything frozen. We ordered the steaks, hotdogs, hamburgers, apple tartlets, and potatoes. Everything is absolutely delicious!

17 January 2026
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Reply from Omaha Steaks

Thank you for the fantastic feedback! We’re delighted to hear your order arrived in great condition and that you’re enjoying such a variety of our products. We appreciate your kind words and your support!

Rated 5 out of 5 stars

Tasty meats

I order frequently from Omaha steaks and have always been a satisfied customer. It has even become gifts to my children on occasions because I feel they are getting a quality product, which also helps with groceries. I place their steaks and hamburgers up against any. I highly recommend them for your meat needs.

14 March 2026
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Reply from Omaha Steaks

Thank you for being such a loyal customer! We're honored to be your choice for both your own table and as gifts for your family. We appreciate your kind words and your confidence in the quality we strive to deliver. Thank you!

Rated 1 out of 5 stars

Metrics and Money Over Customer Service and Support

I cannot vouch for the quality of their products because I never received my order. And while I know that losing one order is not the fault of Omaha Steaks, terrible customer support is their fault. I am sick and tired of companies like Omaha Steaks whose automation and 3rd party customer support try everything they can to keep their metrics and your money without delivering what you ordered.

22 June 2026
Unprompted review
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Reply from Omaha Steaks

We apologize for any inconvenience you may have experienced with your order. Your guaranteed satisfaction is our number one priority, and we want to make things right. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and be sure to include "Trustpilot" in the subject line. We look forward to assisting you further.

Rated 1 out of 5 stars

The steaks are great have tried three…

The steaks are great have tried three of your dinners Lasagna Chicken and Dumplings and Shepherds Pie the dinners are terrible can’t stand them for the lack of taste and poor ingredients I have the pit roast left to try but almost afraid to try it with the outcome of the other meals

21 June 2026
Unprompted review
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Reply from Omaha Steaks

We're sorry to hear that you've had a bad experience. Your guaranteed satisfaction is our #1 priority. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "Trustpilot" in the subject line. We look forward to assisting you further.

Rated 3 out of 5 stars

Great product however they were out of…

Great product however they were out of lobster so replaced with chicken which didn’t seem equivalent.

14 March 2026
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Reply from Omaha Steaks

We're glad to hear you enjoyed the product, but we're sorry to hear that you received chicken instead of the lobster. We understand how disappointing that must have been.

Please email our Customer Care team at socialcare@omahasteaks.com with your order information and include "Trustpilot" in the subject line. We would appreciate the opportunity to review your experience and make this right.

Rated 5 out of 5 stars

Awesome purchase

Awesome purchase. Awesome product.

9 February 2026
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Reply from Omaha Steaks

We truly appreciate your wonderful feedback. It is fantastic to hear that you are enjoying both your purchase and the quality of the product. We love knowing it made such a great impression!

Rated 5 out of 5 stars

Me and my family were introduced to…

Me and my family were introduced to Omaha steaks a little while ago and ever since then we used them. The meat is always fresh and has great quality and i totally would recommend them to anybody because of the business that they get out of us !

12 June 2026
Unprompted review
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Reply from Omaha Steaks

Your fantastic feedback has truly made our day and motivates us to continue delivering exceptional products and service!

Rated 5 out of 5 stars

Sent a wonderful gift...

Sent a gift box of sockeye salmon filets to my cousin; she loves salmon! She was very excited to receive this and is keeping them for herself, one at a time so she can savor. She gave the burgers (!) to her daughter's family as she doesn't eat beef and they have a teenaged son. One order made everyone VERY HAPPY. Thank you.

20 May 2026
Unprompted review
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Reply from Omaha Steaks

We love hearing stories like this! We're so glad your cousin enjoyed the sockeye salmon and that the burgers could be shared with her family as well. It sounds like your gift brought smiles all around. Thank you for choosing Omaha Steaks.

Rated 5 out of 5 stars

Good food

Good food, shipped quickly

3 March 2026
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Reply from Omaha Steaks

Thank you for sharing your wonderful feedback with us!

Rated 2 out of 5 stars

Pork chops are no bargain

Pork chops are no bargain, cooked perfectly and they where dry and no difference taste than 1.99$ chop.hamburgers looked like saw dust and tasted know different than my butcher’s hamburg. COD was very good.didn’t try steaks yet I hope they are better than chops and hamburgers. To me the prices are way over priced!

13 June 2026
Unprompted review
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Reply from Omaha Steaks

We’re so sorry to hear that the pork chops and burgers didn’t meet your expectations. Please email our Customer Care team at socialcare@omahasteaks.com with your order information and include "Trustpilot" in the subject line so we can assist you further.

Rated 5 out of 5 stars

My family has used Omaha Steaks for…

My family has used Omaha Steaks for decades, beginning with gifts from my brother to my parents when I was a child in the 70's and continue to today as I am 73 and still order their SUPERB Meats...have some in my freezer right now. Their staff and service of their customers cannot be beat!!

26 January 2026
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Reply from Omaha Steaks

Your fantastic feedback has truly made our day! We’re honored to have been a part of your family’s traditions for generations!

Rated 1 out of 5 stars

Box Came late everything was defrosted…

Box Came late everything was defrosted and ruined

5 June 2026
Unprompted review
Omaha Steaks logo

Reply from Omaha Steaks

We apologize that your order arrived later than expected and that the items were defrosted upon arrival. We understand how disappointing and frustrating this experience must have been for you, as we strive to deliver all of our products in perfect condition and on time. Please contact us at Socialcare@omahasteaks.com so that we can look into your order details and work to resolve this issue for you as quickly as possible. Your satisfaction is very important to us, and we appreciate the opportunity to make things right.

Rated 1 out of 5 stars

Worst Order Experience, Ever! I Will Never Do Business With Omaha Steaks Again.

My employer rewarded me with $300 in Omaha Steaks gift cards. I had never done business with them before. I was thrilled to have this reward, but my excitement soon turned to utter frustration.

After taking a while to pick out the steak packages, I went to check out. On that page, I saw that the price was 15% higher if I did not do a "subscription!" Okay, so I subscribed and then entered the first two of three gift cards. First, it told me that the code was not valid. Get this... The gift card lists the code in all caps. When I entered it as shown on the card, I got the error. Time and time again, until I entered that same code in lowercase, and then it was accepted.

The first two cards were entered OK, but the third one kept telling me that the code is locked. I tried again, and each time I had to do a seemingly endless CAPTCHA challenge. EACH.TIME.

Back to the order page. Now it says my password is incorrect. I re-enter it, and the page not only loses my order, but also the two cards that got entered successfully.

I have been in this fiasco for nearly an hour. Still getting the code error. Next, I used the "Help" chat and got the AI "Simone" assistant, who eventually sent me to a real person named "Aimee." She verified the card had $100 on it, but little else. I wait and wait while she tries to find out what the issue is. Guess what? The chat is terminated by her.

I am letting my employer know that these gift cards have not worked. Omaha Steaks is an option to our 100k+ user base for awards, and I cannot wait to tell them about my experience. I am hoping they can get refunded, and I can pick out a decent company.

Needless to say, there is NO WAY that I would ever consider doing business with Omaha Steaks again. What an epic waste of time for me today.

1 June 2026
Unprompted review
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Reply from Omaha Steaks

We're sorry to hear this happened! Your guaranteed satisfaction is our #1 priority. Please send us an email at socialcare@omahasteaks.com with your contact information and make sure to include "Trustpilot" in the subject line. We look forward to assisting you further.

Rated 1 out of 5 stars

For the 2nd time in 6 months our…

For the 2nd time in 6 months our package was delivered thawed and no dried ice inside. The customer service reps are always nice and gave us assurance that our package would be replaced. However, that doesn't help with the inconvenience it causes. The 1st time was at Christmas and we had planned our Christmas eve dinner around our steaks from Omaha. This time, we had planned our Sunday dinner around the Omaha delivery. We are pretty patient most of the time, but I think we are finished ordering from Omaha.

29 May 2026
Unprompted review
Omaha Steaks logo

Reply from Omaha Steaks

We are so sorry to hear that your orders arrived thawed on two separate occasions. This is certainly not the experience we want for our customers, and we understand how disappointing this must be. Please reach out to us at Socialcare@omahasteaks.com so we can look into this issue further and work on a resolution for you. Your satisfaction is very important to us, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Excellent meat and the prices are…

Excellent meat and the prices are reasonable. Much better than buying from a supermarket

18 January 2026
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Reply from Omaha Steaks

Thank you so much for your kind words! We're thrilled to hear that you're enjoying both the quality and pricing from Omaha Steaks.

Rated 5 out of 5 stars

Never had an issue with omaha

Never had an issue with omaha, wish the shipping was cheaper! Meat is outstanding.

14 March 2026
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Reply from Omaha Steaks

Thank you so much for your kind words! The easiest way to get your Omaha Steaks shipped for free every time is to join Steaklover Rewards Gold. We look forward to serving you again soon!

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