Ojcommerce Reviews 758

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting they are often as pictured, well-finished, and sturdy, meeting their expectations for both appearance and function. Many also appreciate the efficient delivery service, with items arriving on time, carefully packaged, and in perfect condition. Reviewers are often satisfied with the overall value, finding the pricing reasonable for the quality received, and highlighting the ease of assembly for many items. However, some people were dissatisfied with product quality, citing issues like misleading product descriptions, missing components, or items arriving damaged with chips or protruding parts. There are also concerns regarding customer service, with reports of unaddressed refund requests and difficulties with product returns. Additionally, some customers found certain products to be of poor construction, feeling cheap, wobbly, or difficult to assemble due to misfitted parts, leading to a perception that they were not worth the price.

What people talk about most

Product

Consumers find products to be positive, with many expressing satisfaction with the quality, timely delivery,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality and sturdy... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the promptness and... See more

Price

Reviewers mention ambiguous feedback about price, with some consumers finding the pricing reasonable and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good instructions which made putting the frame together easy. Received the package as expected. Looks great in our bedroom...exactly what we were looking for.

Company replied

Rated 5 out of 5 stars

Arrived well packed in perfect condition. Super easy to "install" as you only have to screw in the drawer pulls. Just as pictured with a nice finish. Recommend.

Company replied

Rated 5 out of 5 stars

I ordered a cat tree from Ojcommerce. It arrived carefully packaged and exactly on time. Best of all, the product was superior quality and fit my needs. I would not hesitate to order from this comp... See more

Company replied

Rated 5 out of 5 stars

I have four boys and they are using them to build Legos on. We purchased one and it worked so well and looked nice for presentation, that we ordered a second table just like it. It is sturdy good qu... See more

Company replied


Company details

  1. Furniture Store
  2. e-Commerce Service

Written by the company

OJCommerce is a leading online retailer offering a wide range of furniture, home goods, and lifestyle products at competitive prices. We’re committed to fast shipping, reliable service, and customer satisfaction from purchase to delivery.


Contact info

3.6

Average

TrustScore 3.5 out of 5

758 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

I purchased this desk for my daughter…

I purchased this desk for my daughter so he can use for school cause she is now home doing virtual learning and she absolutely loves it! The only thing I wish was that the sticker all the boards numbers instead of stamping the number on the board very hard to read! the paper instructions were a little complicated but it wasn’t to hard to put together! Over great product and very happy with it!

21 August 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous mirror...

I received my product, a full length mirror, which was packaged nicely to avoid shipping damage. The mirror is very classic looking and a good deal for the price...no complaints, the shopping experience was seamless and I received my product at the time promised.

21 August 2020
Unprompted review
Rated 1 out of 5 stars

TERIIBLE company

TERIIBLE company. Ordered a breakfast table and chairs, BAD QUALITY. i have spend 2 days trying to reach them, 11 phone calls, every single one call with NEVER reaching anyone. Hold time up to 56 minutes. NEVER BIY FROM THIS COMPANY

20 August 2020
Unprompted review
Rated 1 out of 5 stars

Unreliable and inaccurate!!!!

I purchased a bunk bed from this place and went through hoops to get an update on the shipment. When I placed the order, their website showed "in stock" and the rep even told me that it will ship out tomorrow. Tomorrow came, I received an email to find out that my order is canceled and my refund will take 1-3 business days to reflect in my bank. If you have not ship the order why drawn the money out? Spoke to their rep and manager, nothing they can do, this company is very dishonest and no integrity. Ojcommerce is very unreliable and inaccurate, bad business. Would NOT recommend this business to anyone. Do NOT buy from them, they'll take your money before the shipment is created with NO products in stock.

18 August 2020
Unprompted review
Rated 4 out of 5 stars

Happy with OJ commerce

Happy with OJ commerce! I needed an economy priced platform bed and found just what I needed on the OJ commerce website. The price was fabulous The shipping was fast. I purchased Naomi platform bed in espresso. The packaging was superior The bed was easy to assemble and all the hardware was labeled very well and easy to identify. I will purchase from them again and I do recommend. The customer service is hard to contact by phone. I did try a long time to check on the shipping of my purchase. They are a small company so I don't let that give a negative on my review. Recommend 👍

17 August 2020
Unprompted review
Rated 2 out of 5 stars

Plastic clothes pins

I placed order thru Wal Mart and they gave order to this company. That was my first red flag.

Product came in a timely manner with great packing, however pins are already breaking after I hunt bed sheets on the line.

14 August 2020
Unprompted review
Rated 4 out of 5 stars

petlife carrier affordable

I order a petlife carrier something that wouldn't cost me an arm and a leg if possible. I ordered online you and was very happy when the package got home. I'm sure I'll be visiting you site for more staff.

13 August 2020
Unprompted review
Rated 1 out of 5 stars

I will never order from this website

I will never order from this website. I highly recommend you to NOT buy from here. I ordered from Oicommerce twice and they canceled my order both times, without letting me know! I literally waited for a month to find out that they canceled my order. I called customer service and explained my situation and the lady I spoke with laughed and hung up on me. I called three times and I kept on getting hung up on. They are very unprofessional. Would not recommend shopping here.

12 August 2020
Unprompted review

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