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Written by the company
NFON is a leading European provider of AI-powered business communication solutions. Headquartered in Munich, Germany, NFON helps organisations transform conversations into business outcomes through intelligent cloud communications, automation, and AI-driven customer engagement. Trusted by more than 54,000 customers across Europe, NFON combines innovation with enterprise-grade security and European data protection standards. :contentReference[oaicite:0]{index=0}
Built for the way modern businesses work, NFON brings together cloud telephony, customer engagement, and intelligent automation into one connected ecosystem. AI is embedded across the portfolio to reduce manual work, streamline workflows, and help organisations respond faster, collaborate more effectively, and deliver exceptional customer experiences. :contentReference[oaicite:1]{index=1}
With more than 300 integrations and APIs, NFON seamlessly connects communication with CRM, ERP, and business applications, ensuring every conversation becomes an opportunity to drive productivity, improve service, and accelerate business growth. :contentReference[oaicite:2]{index=2}
Written by the company
All data is securely processed and stored within the EU.
Zielstattstraße 36, 81379 , München, Germany
3.1
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 24 hours
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Reply from NFON
Dear Sayali,
Thank you very much for your feedback!
We’re delighted to see that our solution is bringing real added value to your day-to-day work. That’s exactly what we work towards every day – making communication simpler, more efficient and smarter.
We look forward to continuing to work with you!
Kind regards,
The NFON team
The App no longer works on my Android phone, so I will need to upgrade my phone at my own expense because I need Cloudya for my work calls. Is there any way you can make the old app still available for older phones? My colleague has an older iPhone and will face the same problem soon. Also the app was never very reliable - mostly sending calls to answerphone meaning I missed important customer interactions.
Reply from NFON
Hello,
thank you for taking the time to share your feedback.
We're sorry to hear that you can no longer use the Cloudya app on your Android device and that this leaves you facing the prospect of replacing your phone. We understand how frustrating that can be.
To ensure the Cloudya app remains secure, stable and reliable, we regularly update its technical requirements. Since the end of last year, Android 10 has been the minimum supported version. We appreciate that this change may be inconvenient for users with older devices, but it enables us to continue improving the app while maintaining current security and quality standards.
We'd also like to better understand the reliability issues you mentioned, particularly the missed customer calls. We will contact you directly to review your situation and see how we can help.
Kind regards,
your NFON Team
We've been using NFON for some time now, and our experience has been positive. Everything has been reliable, and the service has consistently met our expectations. Overall, we're happy with our choice.
Reply from NFON
Dear Louise Davidson,
Thank you very much for your feedback!
We are delighted to see that our solution is bringing real added value to your day-to-day work. That is exactly what we work towards every day – making communication simpler, more efficient and smarter.
Kind regards,
The NFON team
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