Mortgage Medics Reviews 

1,872
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire mortgage buying journey, making complex scenarios much easier to navigate. Reviewers highlight that dedicated advisors are always responsive to questions, providing personalized support and keeping clients thoroughly informed at every single step. Some people were satisfied with the competitive pricing, transparent terms, and reasonable fees associated with finding a decent mortgage provider. Consumers also noted the exceptionally quick turnaround times, proactive communication, and smooth, stress-free procedures when securing their property deals successfully. Many individuals strongly recommend these professional advisory services to anyone looking for trustworthy financial guidance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their outstanding professionalism,... See more

Service

Consumers find service to be positive, highlighting incredibly helpful, professional, and responsive... See more

Customer service

Reviewers highlight positive aspects of customer service, describing staff as consistently helpful,... See more

Response time

Reviewers mention positive feedback about response time, highlighting a consistent pattern of quick... See more

Price

People report positive experiences with price, noting that they consistently secured the best deals and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and... See more

Company replied

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied

Rated 5 out of 5 stars

We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,872)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, friendly and efficient.

Will and Andrea were efficient, patient and very prompt to reply to any queries we had and found us a very competitive Mortgage. I have always found them to be receptive to individual circumstances as they have a positive and welcoming approach. This is the third time I have used this Company for a Mortgage and will definitely do so the next time.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend enough !!

Harvey at mortgage medics has been fantastic !! He helped me and my brother with a remortgage on our property and is currently assisting me with another for my next home. Really fast with responding and i feel like he really understands what our needs are how to get the best deals available based on our circumstances. Couldn't recommend enough !

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend more!

Working with Gemma and Toby was a great experience. Gemma was super clear in our first meeting with what to expect, how to budget and what the process looked like. We were first time buyers, so it felt like an intimidating process, however Gemma took the fear out of it. Toby kept us informed throughout the process, updating us with anything we needed to know, and any changes with rates, making sure they were always securing the best rate for us. Highly recommend Gemma & Mortgage Medics, they are lovely people to work with and a very safe pair of hands.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Gemma provided absolutely outstanding…

Gemma provided absolutely outstanding service during the recent remortgage. Despite the complexity of the case, (all out of Gemma’s control) Gemma and Toby worked tirelessly chasing and relaying updates back to me, in a very timely manner.
All communications were passed on immediately – and with every new hurdle, I always knew Gemma was straight on the case to help resolve it. I greatly admired her professionalism, really appreciated her dedication and cannot thank her enough for the time spent and we would massively recommend her and the Mortgage Medics team! Daniel M

2 September 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Daniel

Thank you so much for taking the time to share such a great review!

Remortgages with unexpected hurdles can be really testing, so I’m delighted to hear how tirelessly Gemma and Toby worked to keep you updated and navigate those complexities. Clear, proactive communication and dedication are what we pride ourselves on, and I’ll be sure to pass your high praise along to them both.

Thank you again for trusting Mortgage Medics and we look forward to working with you again in the future —All the very best!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Mortgage Medics. From the beginning to the completion of my mortgage, they were incredibly helpful, professional and responsive.

Buying a property can be stressful, but I always felt that I had someone knowledgeable to guide me through the process and answer my questions whenever I was unsure about something. Everything was explained clearly, and I really appreciated the patience and support throughout.

Very kind, reliable and professional service. I would happily recommend Mortgage Medics to anyone looking for a mortgage broker.

25 June 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Eunkyoung

Thank you so much for taking the time to leave us such a great review!

Buying a property is always a major milestone, so I’m really glad to hear that our team was able to take the stress out of the process, keep things clear, and support you every step of the way to completion.

Thank you again for choosing Mortgage Medics and for your recommendation—we wish you all the very best in your new home

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Engaging Gemma was the best decision we…

Engaging Gemma was the best decision we made when deciding we wanted to purchase our first home.

From the get-go Gemma informed us about all the options we had. Our journey towards a new home was not the most straightforward and, throughout the whole 11 months it took us to finally find the one, she was consistently able to deliver a really high standard of support and counsel. She guided us through one too many complicated situations, from helping us after being gazumped (which we didn’t even know was a thing!) to helping us find our dream home. She is an exceptional professional who has the ability to make the complicated easy to understand.

Gemma and Toby were also extremely proactive, and would give us some updates regarding better mortgage rates that they had proactively applied for.

Throughout this very stressful time we were always happy to see Gemma’s email come through as we knew her name pop up meant good news! We cannot thank Gemma and Toby enough for their support and words cannot explain how much they have done for us.

1 June 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Laura

Thank you so much for taking the time to share such a detailed review.

An 11-month journey with twists along the way—like dealing with a gazumping—is certainly not easy, so I’m really pleased to hear how supported you felt throughout it all. Keeping things clear, staying proactive on better rates, and being a steadying hand in complex moments is exactly the standard we aim for.

I will make sure your generous words are passed along to Gemma and Toby—they will be delighted to hear the impact they had on your path to buying your first home.

Congratulations on securing your dream home, and thank you for trusting Mortgage Medics. We wish you all the very best and look forward to working with you again in the future

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Great Support for First-Time Buyers

Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and kept us informed throughout. All round they provided a great service, we would highly recommend this company!

15 July 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Jamie
Thank you so much for taking the time to leave us a review!

Navigating the market as first-time buyers can feel a bit overwhelming, so I’m really pleased to hear how available and informative Andrea and Will were for you both.

Congratulations on buying your first home, and thank you for recommending Mortgage Medics. We wish you all the very best and look forward to looking after you again in the future.

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Straightforward process

Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was fully aware of how my application was proceeding.

13 August 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Rachel

Thank you so much for the review!

Remortgaging can feel like a chore, so I’m delighted to hear that Ella kept everything clear, transparent, and hassle-free for you. Clear options and regular updates make all the difference.

Thanks again for choosing Mortgage Medics, and all the best!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Excellent and reliable advisors

Personable, timely and very helpful advice from Gareth. Mortgage medics are prompt, offering tailored and trusted advice to suit our needs. What stood out for me were reliability, quick turnaround times, care and helpful advice that quickened the decision making process. They even offer financial planning advisory services and Leo was great.

6 May 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Bilwa

Thank you so much for taking the time to share such a detailed review!

I’m delighted to hear how well Gareth and Leo looked after you. Tailored advice, quick turnarounds, and genuine care are at the core of what we aim to deliver across both our mortgage and financial planning services, so it's brilliant to know we hit the mark. I’ll be sure to pass your kind feedback on to them both.

Thank you again for trusting Mortgage Medics—we look forward to working with you again in the future!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Safe Hands

Will was friendly and timely with his communication. It was my first time remortgaging and I felt reassured by his level of knowledge, experience and the information I received. Andrea also supported us and I was surprised to receive an improved mortgage rate even as our application progressed. Mortgage Medics in my experience try the best for their customers.

We will return.

12 August 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Tommy

Thank you so much for the fantastic review!

First-time remortgaging can feel a bit uncertain, so I’m thrilled that Will and Andrea gave you total reassurance every step of the way. Finding you a better rate mid-application is a great example of the standard we hold ourselves to.

Thank you for trusting Mortgage Medics—we look forward to welcoming you back in the future!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

A big thanks to Will at Mortgage Medics…

A big thanks to Will at Mortgage Medics - he was so helpful and responsive and made everything really straightforward. Will definitely use again!

11 August 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

H Hermione

Thank you so much for the review!

I’m thrilled to hear that Will made everything so straightforward and responsive for you—I’ll be sure to pass your thanks along to him.

We really appreciate your trust in Mortgage Medics and look forward to working with you again next time!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

From the very start

From the very start, we felt cared for, that our dream of a new home mattered to Mortgage Medics also.
Communication & clear information was always offered.
We are very happy with the service we had & would thoroughly recommend Mortgage Medics.

5 August 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Jo

Thank you so much for taking the time to share such a lovely review!

Hearing that you felt so genuinely cared for throughout your journey truly means the world to our team. Helping clients reach their dream home is the best part of what we do, so I’m thrilled we could make the process smooth and clear for you.

Thank you for choosing Mortgage Medics and for your recommendation—we wish you all the very best in your new home!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Mortgage Medics have arranged 5…

Mortgage Medics have arranged 5 mortgages for me over many years. They’re efficient, knowledgeable, professional and accessible. I highly recommend them.

5 August 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Sarah,

Thank you so much for the fantastic review!

Arranging five mortgages with us over the years is the ultimate compliment, and we are truly grateful for your continued loyalty. I’m delighted to hear we’ve consistently delivered the high standard of service you expect.

Thanks again for your trust in us—we look forward to helping you with number six whenever you're ready!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Ella was really helpful navigating our…

Ella was really helpful navigating our first purchase. We did not once have to worry about our mortgage as she sorted everything for us. Great service and value for money, would definitely recommend.

24 July 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Harry

Thank you so much for the great review!

Buying your first home is a huge milestone, so I’m delighted to hear that Ella took all the worry off your shoulders and made the process so seamless.

All the best in your New Home and we look forward to working with you again in the future.

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Terrific service from william

15 July 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Jainath

Thank you so much for the review!

I’m thrilled to hear William looked after you so well.

Thanks again, and all the best!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

I had a great experience working with…Mortgage Medics

I had a great experience working with my mortgage adviser Gemma, she was professional, knowledgeable, and always available to answer my questions. She explained everything clearly, kept me informed throughout the process, and made what could have been a stressful experience much easier. I really appreciated their patience, support, and dedication to finding the best mortgage for my needs. I would highly recommend Mortgageto Medics anyone looking for a reliable and trustworthy mortgage adviser.I would also really like to say—even though my English isn't perfect—that Gemma did everything she could to help me understand the home-buying process; I also worked with Toby, and although it was for a short time, his work was helpful too.Thank you .SK.

15 July 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Rekasilvana

Thank you so much for taking the time to share such a detailed review!

I’m so pleased to hear that Gemma made the process clear, stress-free, and easy to understand every step of the way. Helping our clients feel confident and fully supported—no matter how complex the process might seem—is so important to us.

I’m also glad Toby could lend a helpful hand along the way! I’ll be sure to pass your kind words on to both Gemma and Toby—they will be delighted to read them.

Thank you for choosing Mortgage to Medics and for recommending us. We wish you all the very best in your new home!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

We had good experience with William and…

We had good experience with William and Andrea. They were organised and everything was completed in a timely manner. Thank you.

2 July 2026
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Simmi

Thank you for taking the time to leave us a review!

I’m really pleased to hear that William and Andrea made the process so smooth, organized, and efficient for you. I’ll make sure to pass your thanks along to both of them.

Thank you again for choosing us, and all the best!

Sam Murphy - Managing Director

Rated 5 out of 5 stars

Highly recommended

Ella is fantastic! She’s kept me updated at all times, and given me advice that I wouldn’t have known otherwise. I’m very happy with the service. I will be recommending Ella to friends and family.

29 June 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Carlie

Thank you so much for the fantastic feedback!

Clear advice and great communication are so important, so I’m thrilled Ella took such good care of you. I’ll be sure to pass your kind words on to her.

We really appreciate the recommendations to your friends and family—it means a lot to us.

Sam Murphy - Managing Director

Rated 5 out of 5 stars

I cannot recommend Ella Truck highly…

I cannot recommend Ella Truck highly enough. From the very beginning of my mortgage journey, Ella has been incredibly professional, patient, and supportive.
I sent her so many different houses to look at and probably confused her with all the different but she was always patient, understanding, and ready to help. She never made me feel like I was asking too many questions and always took the time to explain everything clearly.
Ella submitted my mortgage application on 2nd July. Thanks to her knowledge, preparation, and attention to detail, my mortgage was approved on 7th July. She guided me through every step of the process and made what could have been a very stressful experience feel much easier.
I am truly grateful for Ella's dedication, professionalism, and the effort she put into helping me achieve this important step towards buying my home.
Thank you, Ella, for going above and beyond. I would highly recommend you to anyone looking for a mortgage broker who genuinely cares about her clients.

7 July 2026
Mortgage Medics logo

Reply from Mortgage Medics

Hi Mr Roman

Thank you for taking the time to leave such a thoughtful review.

Securing a mortgage can feel daunting, so I’m really pleased to hear how supported you felt throughout the process. Exploring different property options is a completely normal part of the journey, and I’m glad Ella’s patience and clarity helped make things straightforward for you. Getting an approval turned around in just five days is a fantastic outcome and a real credit to her preparation.

We are very proud to have Ella on our team, and I will make sure your kind feedback is passed on to her.

Sam Murphy - Managing Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look