MediaWorld - Vittuone Reviews 

Personale preparato ed efficiente: la pratica è stata gestita con professionalità, cortesia ed efficienza dall'inizio alla fine

From a Meaningful Birthday Gift to Electronic Waste in Less Than a Year: A Disappointing Huawei GT5 Warranty Experience

My experience with the Huawei GT5 has been extremely disappointing.

This watch was a birthday gift from my wife, purchased in Italy for €250. Unfortunately, after only 9 months of normal use, the watch completely stopped working after being exposed to water.

What makes this situation particularly frustrating is that the Huawei GT5 is marketed as a water-resistant smartwatch designed for everyday use and sports activities. As a customer, I trusted the product’s advertised capabilities and never expected normal contact with water to render it unusable.

Living in Morocco, I had to send the watch back to Italy through a friend so it could be inspected under warranty. After the inconvenience, time, and cost involved, I was informed that the damage would not be covered and that the repair cost would be almost the same as purchasing a new watch.

I struggle to understand how a €270 smartwatch can fail after only 9 months and how a water-related failure on a water-resistant device can be excluded from warranty coverage. The explanation provided was neither convincing nor customer-oriented.

What disappoints me most is not only the product failure itself but also the lack of support and accountability afterward. When customers invest in a premium brand, they expect quality, durability, and a company that stands behind its products. Unfortunately, that was not my experience.

This watch was more than just a gadget—it was a meaningful birthday gift from my wife. Seeing it become unusable in less than a year, and then being told that repairing it would cost nearly as much as replacing it, is both frustrating and disheartening.

Sadly, this experience has significantly damaged my trust in Huawei products and customer service. I hope Huawei reconsiders how it handles situations like this, because loyal customers deserve better.

La disponibilità e accuratezza del personale del reparto telefonia e l’aver trovato il prodotto che cercavo disponibile subito, cosa che ultimamente non accade spesso.

Partnering with zematec is the worst, I order a pc on 8th of July and up till date I have not recieve it,try calling on phone and the lady will be like she can’t help me, that I have to write an email, after 20 days of delay it arrive instead of 8ram I received 4ram please beware from this people