Lidl GB Reviews 

Excellent customer service from Ryan after I had an issue with a purchase. Online complaint dealt with quickly.

To be fair, Lidl has generally been very good in my experience, but today's visit to the Dalkeith store was extremely disappointing.

I returned a bag of Italian Roast coffee because I genuinely believed it was of poor quality compared with previous bags I've purchased there. I was initially told by a member of staff that I would definitely receive a refund and was directed to the appropriate till but after waiting in the queue, the staff member serving me said I would not be getting a refund at all because, in their opinion, there was nothing wrong with it but what I don't understand is how that conclusion was reached. The coffee wasn't tested or examined in any way, yet I was simply told it wasn't of inferior quality and no refund would be given. The contradictory advice from staff made the whole trip a complete waste of my time, fuel and effort.

I was also disappointed to hear members of staff talking about other customers behind their backs while I was waiting and making fun of them.... it struck me as childish and unprofessional and did little to inspire confidence in the management of this store and made me wonder whether I'd be the next to be discussed openly amongst staff on the shop floor once I left the store.

Products always good but find staff in Honiton branch extremely rude and lots of attitudes towards customers. In fact it’s like your an inconvenience to them. I e never had this in other stores, however when this store does have staff ( only 3 in whole store today) their attitude it if be you don’t like it shop somewhere else!

Muck food they keep offering in the bakery spin. filled muffin, pizza slice , fudge brownies, You would think they know what I eat, Iv,e been shopping here in Eltham for 9 years. keep the muck thanks.

Lidls RDC Peterborough
Worst time of my career, without going into detail as websites have policy’s, this is not a place you would want to work or have your family working. Appalling behaviour from those above to co workers being stoned, aggressive, compulsive liars , I could go on, save your MH , the money is not worth it, that’s why they have to pay well, to get you in there but it’s hell unless your a favourite but that won’t last long only until they decide to prey on some other mug

Have used Lidl for 18 years for our main monthly shop.
Prices are cheap, as expected along side that customer service is pretty poor along with stock availability,
Got a 90 pounds car park charge recently as I allegedly didn’t enter my vehicle reg correctly.
Lidl wouldn’t help and left me to fight their cowboy parking company on my own.
I no longer shop at Lidl

Been shopping with lidl for 10 years.
The new reward scheme is dreadful so will looking to shop elsewhere.

I went to Wincanton Lidl today and the most shocking customer service i have ever witnessed. I am no Karen so for someone like me to even download TrustPilot speaks volumes. The guy at the checkout did not utter a single word to me, threw the shopping at me despite clearly seeing me struggle. Before i had even packed the shopping fully away he muttered “receipt” , is that a question or? I said “Oh no that’s okay thank you” still nothing from him and he just started scanning the next persons mixing it into mine. Absolutely shocking, @Aldi for the win !!!!!!!

Lidl Bingley.
Did my weekly shopping today and was charged TWICE on self check out for the same items. The two amounts were debited to my bank account immediately. Was given explanation this overcharge would be credited back within 4 days. Have never experienced anything like this before from any supplier. Either Lidl is keeping my money or the bank for the next 4 days.

Lidl Kingstanding
Kings Road, Birmingham, B44 9HH

The customer service here is the worst I have experienced. Almost every member of staff comes across as rude, unfriendly, and unwilling to help. A simple smile, basic politeness, or respect for customers seems to be missing.

Shopping should not feel uncomfortable, but every visit to this store is disappointing because of the staff’s attitude. Customer service is about treating people with courtesy and making them feel welcome, and sadly this store completely fails at that.

I hope management takes these reviews seriously and provides proper customer service training because the staff’s behaviour is driving customers away.

ZERO STARS REVIEW REGARDING HEAD OFFICE AND CALL CENTRE IN SCOTLAND NOT LONDON MISLEADING PROMOTION. X5 POINTS ON SOFT DRINKS AND JUICES THAT IS NOT. GOT THEM

I went into Stanningley Leeds store x5 points so should of got 6 points didn't got 4 points so missing 2 points.

Bought lemon juice at 55p and some dijon mustard at 49p so came to £1.04 therefore 5+1 points makes 6 however only received 4 points with staff at the call centre refusing myself to deal with a manager but pasted myself from Shannon to Logan claimed he was part of the Senior Management Team when in fact he was a customer service agent.

Called back again spoke to Gemma cant assess account with card number that's a lie has it has been done previously so A manager got lying Logan on the call.

So as I've got seven years managerial experience a complaint email has gone in regarding misleading promotion under trading standards, under UK GDPR Legislation 2018 regarding my data and under The Equality Act 2010 by thinking I would fall under his spell as a man.

Update spoken to Becky as the automated system Lia can't deal with the points issue it's head office. Told by Becky for a manager to call myself back nope via email as all the staff are after is my contact number.

UPDATE AFTER SEVERAL CALLS AND SEVERAL EMAIL GOT THOSE POINTS

Lidl squash went up in price from 1.05 to 175 spoke to regional manager at the swalwell shop pointed out the price rise he. Said he would check it out.price is still 175 asda 1.18 i a cost of living crisis putting prices well above inflation not good pity the regional manager isn't as good as the staff at the swalwell shop who are all great

Bought my usual all butter croissants today ( 4 years) but the taste was awful, looks like they have changed there suppliers, ai states it's a sinthenic taste of chemicals now, what a shame.

Why has the public toilet in the Leek Aldi been out of order for the past three months

Bought a silvercrest remote control fan. Broke down after a few months use only just started using it although bought a few years ago. Customer services said out of warranty now even though any electrical product should last a reasonable time. This hasn't. Not fit for purpose.

Don't bother complaining about a product on line. You get a robot that can't understand you.
Just got asked for the manual number for oat milk complaint!!!!

I went to lidil store Burnley today
One of the workers accused me of apparently walking around the store eating a croissant and apparently giving abuse to staff when apparently my card got declined which isn’t true they band me from the store for no reason I’m waiting for Human Resources to call me back I will go to court to prove it wasn’t me I will so if you go to this store watch you don’t get mistaken for someone else’s mistakes that wasn’t you it’s very disappointing this I will pass this to so many sites cause it’s not fair to get accused of things like this

Discusted with there approach to disabled people asked if they would help with packing he refused even thou I walk with a crutch, got the manager over did nothing other than roughly did the packing himself. So next stop there head quarters. From know on aldi for me never had a problem there. Even contacting local paper see if they are interested

I like our Lidl in Tunstall, but one particular product makes me furious every time and I have to throw it away again in a rubbish bin. It is COOKED BEETROOT as said on the packaging. Every time I open the packaging I feel sick. It looks like it is overcooked. Besides, the colour is dirty dark brown which is revolting. When I cook beetroot on my own, it is a bright red colour. I am surprised that this product is certified by RED TRACTOR.

Very happy with the new Lidl at wantage, friendly staff, Derek is like a breath of fresh air, singing and keeping everyone upbeat! Shelves are well stocked and good prices.