Avoid this setup. I paid 3 SOL for an NFT to access the Ted Pillows Discord trading group. Inside, they promote copy trading on LBank using what appear to be fabricated profit results. There are even... See more
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Paid 3 SOL for a paid funnel with fake results Bought an NFT for 3 SOL to join Ted Pillows' Discord group, only to find fake LBank copy-trading performance screenshots and fake "LBank staff" pushing... See more
Company replied
Paid 3 SOL just to get scammed into an LBank funnel Pure greed and manipulation. Ted Pillows builds hype on X, charges 3 SOL for an NFT to join his Discord, and once you're in, it’s nothing but fake... See more
Company replied
This is the best experience as I felt trade with LBank. The LBank is so smooth trading experience with good service, they provide all coins trading with fast withdrawal.
Company details
Written by the company
Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment. LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.
Contact info
LBank, 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519,Road Town, VG1110, Tortola, British Virgin Islands
- service@lbank.com
- lbank.com
Breach of guidelines
The exchange is getting people to sign up with fake promotions
The exchange is getting people to sign up with fake promotions. The site attracts users by running fraudulent ads. When they fail to give the promised new-user bonus, they make excuses about “outside-country events.” They didn’t even include that condition in the promotion rules. In my opinion, this is a fake exchange.
18 September 2025
Unprompted review
Reply from LBANK
Hello, thank you for sharing your feedback. We truly value your comments and will continue working to improve our promotions and services. If you have any questions or suggestions, please feel free to contact our official support team at service@lbank.com — we are always happy to assist you.
Scam exchange dont open any account.
14 September 2025
Unprompted review
Reply from LBANK
We’re sorry to read about your concerns. At LBank, we take user trust very seriously — as a licensed exchange with over 10 years of history, we are committed to providing a safe and compliant trading environment for our global community.
We want to reassure you that LBank does not engage in any practices to mislead users. If you’ve faced any specific issues, please reach out to us directly at service@lbank.com so our dedicated support team can look into your case and assist you one-on-one.
Thank you for sharing your feedback — it helps us improve and continue to serve our users better.
Most horrible exchange I have dealt with
The most horrible exchange I have dealt with in 10 years in crypto. For months I am trying to withdraw coins and the support is just absolutely horrific. Always new excuses (such as citing chain congestion, while there is absolutely zero indication of actual chain congestion - verified by myself, others, the chain's technical team etc.), highly incompetent support staff, no active follow-up on long-standing complaints. They are charging way too much coins for the "service" they actually provide. This organization should be handled and put out of business. Do yourself a favour and stay far far away from this cesspool of incompetence. This organization is a disgrace.
12 September 2025
Unprompted review
Reply from LBANK
We are very sorry to hear about your experience and truly regret the frustration it has caused. Please rest assured that LBank never arbitrarily restricts withdrawals — any temporary delays are typically linked to necessary security checks or network factors, always with the aim of protecting our users’ assets.
We take your feedback seriously and have already requested further details via Trustpilot’s backend. If you could kindly share your UID and registered email, we will escalate your case immediately for review and resolution.
Our goal is always to provide safe and efficient service, and your input helps us improve.
If you need any assistance, please feel free to reach us at service@lbank.com
Excellent support from Lbank
Excellent support from Lbank. I had a problem that was quickly addressed by support, and they resolved my issue quickly. A reliable broker with a very good team.
10 September 2025
Reply from LBANK
Thank you so much for your kind words! We’re very glad to hear that our support team was able to assist you quickly and effectively. Providing reliable service and timely help is always our priority, and your feedback means a lot to us. We truly appreciate your trust and support, and we’ll keep working hard to make your experience with LBank even better.
Long period to release funds
LBank has restricted my account for months without any apparent reason and requested the return of the profits I had made. I accepted the return in order to withdraw the funds I deposited, but they still haven’t released it. They asked me to wait until November, even though I have already returned what they requested. I just want to withdraw my remaining balance as soon as possible
1 June 2025
Unprompted review
Reply from LBANK
We’re truly sorry to hear about your experience and understand how frustrating it must be to feel left without support regarding your account restriction. Your concerns are important to us, and we want to ensure that every issue is addressed promptly.
We take your feedback very seriously. To help us investigate your case thoroughly, we have already submitted a request through the Trustpilot backend for your registered email and UID. Once we receive this information, we will promptly follow up and review your specific situation in detail.
You are also welcome to reach out directly to our official support at service@lbank.com with your account details and withdrawal information. We will prioritize your case and work to resolve it as quickly as possible.
Thank you for your patience and for bringing this to our attention — your feedback helps us improve our service for all users.
well…
well, they frozen withdrawals of my assets (a.k.a. network is congested - even I can send money on ADA network in fraction of seconds in every minute of today) - I think this is latest stage…
please stay away from this exchange.
4 August 2025
Unprompted review
Reply from LBANK
We’re sorry to hear about your withdrawal experience and understand your frustration.
Please be assured that LBank does not freeze user funds without reason. Temporary withdrawal suspensions can occur due to network conditions, security checks, or other protective measures to safeguard assets. Even if certain transactions appear smooth on-chain, additional verification may be required on our side to ensure security.
To assist you further, could you please provide your UID and registered email via the Trustpilot backend or contact us directly at service@lbank.com? We will prioritise reviewing your specific case.
Thank you for your patience and understanding.
I strongly advise against using LBank
I strongly advise against using LBank. My experience has been extremely negative. They froze my account without any valid explanation, even while I had open positions, resulting in a complete loss of my funds. This behavior is unacceptable and feels like theft.
Their lack of transparency and arbitrary actions make this platform highly unsafe. Think twice before trusting them with your assets.
1 July 2025
Unprompted review
Reply from LBANK
Thank you for taking the time to share your concerns — we’re truly sorry to hear about your experience.
Please rest assured that LBank never arbitrarily freezes user funds. All account restrictions are based on our risk control mechanisms, which are designed to ensure platform integrity and protect the interests of all users.
We take your feedback very seriously. To help us investigate your case thoroughly, we have already submitted a request through the Trustpilot backend for your registered email and UID. Once we receive this information, we will promptly follow up and review your specific situation in detail.
In the meantime, if you prefer, you can also reach out directly to our official support at service@lbank.com — we’re here to assist you.
Thank you again for your patience and understanding.
Scam Exchange
Scam Exchange. They took users funds and suspended their native token LBK/USDT in their exchange. People who invested since years are greatly disappointed. First ever exchange who delist their native token. Stay away from this exchange. Warning sign for all those who are investing in this shit. I am also victim of this scam exchange.
21 July 2025
Unprompted review
Reply from LBANK
We understand your frustration, and we’re truly sorry that the recent changes regarding $LBK have caused concern. Please allow us to clarify the situation:
Due to compliance requirements, LBank has suspended trading and withdrawal of $LBK, but we are not abandoning our users. Instead, we have committed to a comprehensive repurchase of all $LBK holdings at 1.2 times each user's average purchase price — a move aimed at protecting long-term holders and user interests.
🗓 The repurchase and settlement process is expected to be completed within 6 months, and all relevant details — including the repurchase mechanism and a special point reward program — will be announced in follow-up updates.
We understand this is a significant change and appreciate your patience as we carry out the process transparently and responsibly. If you have further concerns or need help checking your LBK holdings, feel free to contact our support team at service@lbank.com.
Thank you for your support and understanding.
Scam exchange .list fake coins and make…
Scam exchange .list fake coins and make high its price to get for itself benefit its not reliable exchange if anyone uses this he will lost his money at future
10 July 2025
Unprompted review
Reply from LBANK
We understand your concerns and regret that you feel this way.
Please be assured that all token listings on LBank undergo a review process with project teams to assess legitimacy, liquidity, and user demand. We do not list tokens for the purpose of manipulating prices.
If you have any specific information or evidence about a particular token you believe was fraudulent, we welcome you to email service@lbank.com so we can investigate further.
We remain committed to transparency, user protection, and maintaining a fair trading environment. Thank you for sharing your feedback.
Awful site, stay away.
Awful site, i was gonna put in a trade on crypto and instead had to wait an entire 3 days for my already confirmed deposit, and the support does nothing at all to help.
9 July 2025
Unprompted review
Reply from LBANK
We’re very sorry to hear about your experience and understand how frustrating this delay must have been.
To help us look into your case and resolve it as quickly as possible, we’ve already requested your account information (UID and registered email) via Trustpilot’s backend. Could you please share these details so we can investigate further?
In the meantime, if you prefer, you can also contact our official support team directly at service@lbank.com, and we’ll do our best to assist you promptly.
Again, we sincerely apologize for the inconvenience caused and appreciate your patience as we work to make this right.
Thieves are what they are
Thieves are what they are. they stole $2368 from me. their excuse was that i changed my password too many times. i had to change it because they would not let me into my account. they kept making me change it so they could use that as the lame excuse to steal my funds. They then wanted me to deposit $2000 more. Not going to happen in my lifetime.
26 April 2025
Unprompted review
Reply from LBANK
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must feel. Please be assured that LBank will never ask users to deposit funds in order to unlock their accounts or retrieve balances — such requests are not part of our official policies.
We strongly urge all users to enhance their account security by ensuring they download the app only from official app stores, and always access our services via the correct website: www.lbank.com. Please be cautious of phishing attempts or third-party scams pretending to be us.
If you suspect that your account has been compromised or if you have any unresolved issues, please reach out to us immediately at service@lbank.com — our support team is here to assist you.
Thank you for your understanding, and we hope to help clarify and resolve this matter for you soon.
If I could give zero stars, I would – worst experience in 16 years of crypto
I’ve been in crypto for nearly 16 years, actively collecting and trading since day one. I’ve never left a negative review for any exchange – until now.
I joined LBank solely to access rare trading pairs not available elsewhere. Less than three days after depositing, the platform was hacked and my funds were gone.
What hurts most: part of my deposit was in DMD (Diamond) – a token I had held for over 10 years. It’s not about the amount. It’s about how this situation was handled. And LBank failed on every level: no transparency, no accountability, no resolution – even after six months.
I've read dozens of reviews – the pattern is obvious. Maybe 1 in 10 is positive. The rest reflect exactly what I experienced. And those 3-, 4-, or 5-star ratings? Most likely fake or paid – they mean nothing to me anymore.
Spare me the scripted replies. I don’t want to hear anything from LBank.
I’ve lost all confidence that they care or will ever make this right.
They deserve 1 out of 10 – and that’s generous. Avoid at all costs.
19 June 2025
Unprompted review
Reply from LBANK
We’re truly sorry to hear about your experience and completely understand how upsetting this has been, especially after so many years in the crypto space.
Even though you mentioned you don’t wish to hear from us, we’d still like to do everything we can to review your case properly. If you’re willing, please share your UID or registered email address with us via Trustpilot or reach out directly at service@lbank.com. As soon as we have your details, our team will prioritize a thorough investigation and follow up one-on-one by email.
We appreciate your feedback and regret the frustration this has caused. If there is any possibility to help resolve or clarify the situation, we remain ready to assist.
Account Got Flagged, But Support Fixed It Fast
My account was suddenly restricted due to a risk control issue — no clue why. I panicked a bit thinking I’d lost access permanently. Thankfully, I contacted support and they got back to me quickly. After confirming a few things, my account was fully restored. The support team was responsive and helpful throughout. Minus two star because getting flagged out of nowhere was stressful, but overall the service was efficient and reassuring.
1 May 2025
Reply from LBANK
Thank you for sharing your experience — we’re truly sorry for the stress caused by the unexpected restriction, and we understand how concerning that must have been.
That said, we’re glad to hear our support team was able to assist you quickly and resolve the issue. Please know that our risk control systems are designed to protect user assets and maintain a secure trading environment, but we’re always working to improve the clarity of our processes.
If you ever have further concerns or suggestions, feel free to contact us at service@lbank.com. We truly appreciate your feedback and thank you for being part of the LBank community!
Trading Events Are Fun, But Can Get Competitive
LBank always has some kind of trading carnival or invite promo going on. Just last week I joined one where traders could share 10K USDT and also invite friends for another 5K. Love how active their campaign calendar is — keeps things exciting. That said, some of these trading comps get super competitive, so unless you're a big trader, it might be hard to rank. But they usually throw in smaller random prizes or bonuses too, which helps balance them out. Overall, it's fun to take part, even if you're just trading casually. I just wish they gave more chances to small players. Still a solid effort from the team though — I’ll keep an eye on what comes next.
1 May 2025
Reply from LBANK
Thanks for sharing your thoughts! We're happy to hear you enjoy the campaigns and really appreciate your honest feedback. We'll definitely keep working on creating more opportunities for casual traders too.
Feel free to reach out anytime at service@lbank.com — and we hope to bring you even better experiences ahead!
Cool Promo but Tough to Win
The $70,000 prize pool and triple rewards sound great — $10 bonus on first trade, invites, and leaderboard airdrops. But honestly, it’s super competitive and spots fill up quickly. For casual traders like me, it’s hard to get a real shot at winning. The first-come, first-served setup feels a bit harsh. Decent promo overall, but could be more accessible. I just sent you a crypto love — a little TOKEN, a LOT of heart!
10 March 2025
Unprompted review
Reply from LBANK
Thanks so much for the thoughtful feedback — and for the crypto love! We truly appreciate it!
We hear you on the competitiveness and will definitely take your suggestions into account as we design future events. Our goal is to make campaigns fun and rewarding for all users, not just the top traders.
If you ever have more ideas or need support, feel free to reach out at service@lbank.com. Thanks for being part of the LBank community!
Lbank is a fraud
Lbank is a fraud! Stay away! Their Market Maker is scamming projects!
5 June 2025
Unprompted review
Reply from LBANK
We’re sorry to hear your concerns and take all such feedback very seriously. Please understand that LBank operates with a strong commitment to transparency and fairness, and we do not engage in any fraudulent activities.
If you’ve encountered a specific issue or have concerns related to a project or market activities, we encourage you to contact us directly at service@lbank.com with details, so we can look into the matter thoroughly.
Our team is here to assist, and we are committed to maintaining a fair and trustworthy environment for all users and partners.
Thank you for bringing this to our attention.
LBank is a SCAM exchange.
They froze my account with $1,544 after executing completely legitimate and normal trades, falsely accusing me of “abnormal arbitrage” — without providing any proof or valid justification.
Support only sends automated messages like “please wait for the HCD department.” Weeks have passed, nothing is resolved, and they show zero intention to solve anything. This is outright theft.
After doing some research, I found dozens of similar cases online. This is a pattern. They lock users’ funds, make up fake excuses, and wait for people to give up.
LBank is dishonest, unethical, and operates like a criminal organization. They should be banned from the crypto market. An absolute disgrace to the crypto space.
I will take every legal action necessary. I will not let this so-called exchange steal my money.
13 May 2025
Reply from LBANK
Hi there, thank you for bringing this to our attention — and we sincerely apologize for the frustration caused.
After receiving your UID through Trustpilot, we immediately reviewed your case internally. We’re happy to confirm that your account has now been fully restored. Please kindly log in and check your account status.
We appreciate your patience and cooperation during the process. If your issue has been resolved to your satisfaction, we’d be grateful if you could consider updating your review — it really helps us continue to improve and serve the community better.
If you have any further questions or concerns, please don’t hesitate to contact us at service@lbank.com. We're always here to support you.
Thank you again for being part of the LBank community.
LBank blocked my account and stole $1,130 – no real support or justification
I’m extremely disappointed with LBank. They suspended my account without any prior notice, freezing a balance of $1,130, based on completely false accusations.
LBank claims that I have multiple accounts and engaged in abnormal trading activity. This is absolutely not true. I have always used only one account, and all of my trading was done manually using technical analysis and the official tools provided by the LBank platform. I have never used arbitrage, nor have I violated any rules.
They asked me to contact their team via email at hcd, which I did immediately. However, it’s been over 7 days and I have received no proper response. The only reply I got was a generic message that didn’t address my case at all. There has been no transparency, no proper investigation, and no resolution.
At this point, they have confiscated my funds without explanation, and I consider this theft and a clear violation of user trust.
I strongly advise others to be very cautious when dealing with this exchange. I am currently pursuing legal action and will continue to expose this abusive and dishonest behavior until I receive a fair resolution.
22 May 2025
Unprompted review
Reply from LBANK
We’re very sorry to hear about your experience, and we truly understand how distressing it must feel when your concerns go unresolved. Please know that we take every report like this seriously.
At LBank, any account review or restriction is strictly based on our security and compliance policies designed to protect all users and maintain a fair trading environment. Restrictions are never applied without cause, but we understand that users deserve transparency and timely communication.
To better assist you, we have already requested your UID and registered email via Trustpilot’s internal channel. Kindly respond with these details so our team can perform a deeper internal investigation.
You can also reach us directly at service@lbank.com — we're committed to resolving this and supporting you through the process.
Thank you for your patience and understanding.
do not trust what they say
• February 11, 2025 – A P2P buy order was made by a hacker amounting to ₱49,950.81. I did not receive any payment, but the hacker filed an appeal to release the order, so the USDT was placed on hold as escrow. I informed the Lbank VIP P2P support group about this fraudulent activity, and they responded that they would investigate it.
• February 12, 2025 – I received emails indicating that someone from Lbank's live chat customer service was attempting to change my email.
• February 14, 2025 – 10:58 AM – I again informed Lbank VIP P2P support that the hacker was requesting the release of the buy order without making payment. They advised me to contact Lbank support directly via email, which I did.
• February 14, 2025 – 07:16 PM – The email associated with my account was changed. I also found out that approximately 10 devices from Malaysia are logged into my account. I was unable to take any action due to 2FA being tied to the new email address. I informed the Lbank VIP P2P group that the hacker had successfully changed my email, and that the hacker is logged into my account.
• February 14, 2025 – 08:46 PM – I contacted Lbank live chat support and spoke with Helen, who confirmed that my account had been successfully frozen and the hacker could not widraw my funds nor release the order even he has access to my account.
• February 15, 2025 – 08:02 PM – Despite my efforts, the hacker managed to release the order under appeal and was able to take my 819 USDT from my account.
I tried to contact Lbank live support again and Helen said the freeze took effect at 08:45 PM on February 15. It would seem that they waited for the hacker to take my USDT before freezing my funds despite repeatedly informing them four days earlier. This incident raises concerns that the hack may have resulted from Lbank’s negligence.
15 February 2025
Unprompted review
Reply from LBANK
We sincerely apologize for the experience you had and truly understand how frustrating the situation must have been. After careful investigation and communication with you, we’re glad to confirm that the issue has been resolved and a follow-up email has been sent to you.
At LBank, we take the security and rights of our users seriously, and we always strive to improve based on your feedback. We kindly invite you to consider updating your review to reflect your latest experience with our support team. Your feedback means a lot and helps us continue improving our service.
If you have any further concerns, please don’t hesitate to contact us at service@lbank.com — we’re always here to help.
LBank is a fraudulent exchange
LBank is a fraudulent exchange running a scam disguised as a crypto platform. After executing legitimate trades, they froze my account with $649, falsely accusing me of “abnormal arbitrage” without presenting any real evidence.
All I get are generic replies like “please wait for HCD department.” Weeks passed, nothing is resolved. This is pure theft.
I see dozens of similar cases. This exchange uses fake excuses to trap users’ funds, hoping they give up.
LBank should be blacklisted worldwide. Disgraceful, disgusting, criminal behavior.
🚫 Avoid LBank. Protect your money. Spread the word.
24 May 2025
Unprompted review
Reply from LBANK
We truly understand your frustration, and we’re very sorry for the inconvenience this has caused.
Please rest assured that LBank never freezes user funds without cause. All of our risk control policies are designed to protect the interests of regular users and ensure fairness and security across the platform.
That said, we take your case very seriously. To assist you further and resolve this issue as quickly as possible, we’ve already submitted a request through Trustpilot’s backend to obtain your registered email address and UID. Kindly respond with this information so our team can conduct a detailed review.
You can also contact us directly at service@lbank.com — we’re here to help and will do our best to support you every step of the way.
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