Won’t give timing until payment made. Dispatcher said it would be posted as urgent (it was) and once payment was made, text was sent indicating 1 hour before tech would arrive. Very stressful and woul... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... See more
Company replied
Overpriced, over charging customers that are in distress, $178.00 to send someone a short distance to unlock the car door and insisted on full payment prior to dispatching the locksmith. The technic... See more
Company replied
I should have asked around for a local locksmith and saved myself about $100. The actual locksmith was insanely quick and friendly. I took his information to use if I am ever in the area again and nee... See more
Company replied
Company details
Written by the company
KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
Contact info
United States
- (866) 635-1048
- www.key.me
3.4
Average
4K reviews
Asks customers to review
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Would give negative stars if possible
Would give negative stars if possible. Technician made a new key for me, opened the side of my door and unscrewed lock/handle. An hour later my door handle fell off. Have been trying to contact for over a week. Now they say they'll come decide if it's their fault and if it's 'not their fault' they will charge me $150 for coming out. Run from this company.
19 September 2026
Unprompted review
He was excellent
He was excellent, got to me in a timely manner, and was so nice and very quick at his job; I would give him more than a five-star rating, I would give him about a 20, so if you need a locksmith, go to them.
29 September 2026
Unprompted review
The technician Sean was so prompt and…
The technician Sean was so prompt and quick he called me back right away. He came within the hour. His prices were extremely reasonable. It cost me just a tiny bit more to have him come and reprogram my key for my car rather than me driving my car to a locksmith place and waiting up to 45 minutes. I definitely will use this company again and Sean also he’s a wonderful man and did a great job. I highly recommend everybody have backup keys.
29 September 2026
Unprompted review
Got to my house fast and was done in 15…
Got to my house fast and was done in 15 minutes! Super awesome
29 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Installer did a great job
Installer did a great job. Told me the process and even showed me the machines he would be using during the programming and install. Would recommend.
28 September 2026
Reply from KeyMe Locksmiths
kris kaminski,
We're so happy to hear our installer provided such a positive and informative experience! We appreciate you taking the time to share your recommendation.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
The locksmith was on time
The locksmith was on time, he made everything seem painless and he explained everything he was doing. Got it done without any problems and I was very impressed with his professionalism.
28 September 2026
Unprompted review
Reply from KeyMe Locksmiths
DH Slagg,
We're so happy to hear that our locksmith provided such a professional and painless experience for you. We always aim to ensure our customers understand the process and receive efficient service. Thank you for your kind words!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
They got to me super fast and got my…
They got to me super fast and got my unlocked in a jiffy
26 September 2026
Reply from KeyMe Locksmiths
brian leasure,
We're so happy to hear that we were able to assist you quickly and efficiently. Thank you for sharing your positive experience!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Quick response
28 September 2026
Reply from KeyMe Locksmiths
Thank you for this excellent review. We appreciate you taking the time to review us.
getting threw the phone was very hard…
getting threw the phone was very hard for normal buisness hours.
24 September 2026
Reply from KeyMe Locksmiths
michael williams,
We appreciate you sharing your experience regarding reaching us by phone during business hours. We understand your frustration and are actively working to improve our accessibility for all our customers.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Locked myself out of my car on a Sunday…
Locked myself out of my car on a Sunday afternoon. They had someone out to me in 30 minutes and he was very nice. Whole process was super easy, not a bad price for a weekend, but hopefully I won’t need it again anytime soon!
27 September 2026
Reply from KeyMe Locksmiths
allison stewart,
We're so glad we could assist you quickly when you were locked out! It's wonderful to hear our team member was helpful and the process was easy for you. We appreciate your kind words and hope you won't need our services again soon either!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Took the amount I paid twice and then…
Took the amount I paid twice and then sent an email saying they couldn't make my key. Also they said the money would be returned within 10 business days but you have to pay right now. Trash just like everything else in this country. High prices no guality.
27 September 2026
Unprompted review
Reply from KeyMe Locksmiths
customer,
We sincerely regret the issues you encountered with the double charge and the key not being made.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Called them out to change 2 locks
Called them out to change 2 locks. Was charged $1200 for less than an hour and a half of time. I was given a breakdown of the invoice. Over $300 per lock. Over $160 per lock. I’ll never use them again nor recommend anyone else get ripped of by them either. We were out of town. My locksmith back home told me $350 max for this job. Straight up robbery.
28 September 2026
Unprompted review
Reply from KeyMe Locksmiths
KRC Contractors,
We're sorry to hear about your dissatisfaction with the recent service and the pricing you experienced. We understand your concern regarding the cost and the comparison to other estimates. We always aim for transparency in our billing and stand by our work with a money back guarantee. Your feedback is important, and we are reviewing this matter internally to ensure our pricing is clear and competitive.
Please contact us at support@key.me.
KeyMe Locksmiths
My son had just got his first truck and…
My son had just got his first truck and accidentally broke his key off in the ignition. This company was quick and efficient. I would highly recommend them as well as use them again if needed.
27 September 2026
Unprompted review
Reply from KeyMe Locksmiths
Kristen Ennis,
We're so glad we could assist with your son's truck and the broken key. We understand how frustrating such an incident can be, and we appreciate your kind words about our quick and efficient service. Thank you for recommending us!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
The person who showed up to perform the…
The person who showed up to perform the service was fantastic! Kind, professional, and efficient.
27 September 2026
Reply from KeyMe Locksmiths
phillip bermudez,
We are so happy to hear that our service exceeded your expectations! It's wonderful to know our team member was kind, professional, and efficient. Thank you for sharing your positive experience.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
No Show
Original company did not show up when promised, had to wait for second company to be lined up.
26 September 2026
Reply from KeyMe Locksmiths
Qtrrace,
We sincerely apologize that the initial service appointment was missed. We understand how frustrating it is to experience delays and have to reschedule. We are actively reviewing our scheduling process to prevent such occurrences in the future.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an amazing experience with KeyMe Locksmiths! They were absolutely wonderful and provided outstanding service when I accidentally locked my keys inside my car. They were professional, helpful, and quick to respond. I truly appreciate their patience, kindness, and willingness to help me when I needed it most. Their customer service was exceptional, and they made a stressful situation so much easier. I highly recommend KeyMe Locksmiths to anyone who needs reliable, fast, and friendly service. Thank you so much for going above and beyond! You definitely deserve 5 stars !
27 September 2026
Reply from KeyMe Locksmiths
Dev P,
We are so happy to hear about your positive experience with us! It means a lot to know that we could assist you effectively during a stressful situation like being locked out of your car. We always aim to provide professional, helpful, and quick service, and we are glad our team's patience and kindness made a difference. Thank you for your wonderful recommendation; we truly appreciate your kind words and five-star rating!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Great response time and once he got…
Great response time and once he got there the door was open in less the 3 minutes
23 September 2026
Reply from KeyMe Locksmiths
Mateo Mirko,
We're so happy to hear about your positive experience with our quick response time and efficient service. We appreciate you sharing your feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I never received my money back the…
I never received my money back the service was never completed Sept 23,2026 was when the service was needed but didn't get completed so I was supposed to get money back still haven't gotten it yet.
23 September 2026
Reply from KeyMe Locksmiths
adhieu telar,
We appreciate you bringing this to our attention. We are concerned to hear about the uncompleted service and the pending refund from September 23, 2026. We are actively looking into this matter to ensure a resolution.
Please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Guy was friendly curious and did an…
Guy was friendly curious and did an awesome job of getting me back in my vehicle. Recommend to anyone
13 September 2026
Reply from KeyMe Locksmiths
april devine,
We're so glad to hear our team member was friendly and helpful in getting you back into your vehicle quickly. We truly appreciate your recommendation!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Reply from KeyMe Locksmiths
Thank you for taking the time to review us. We appreciate it and are happy you had a great experience with us!
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