KeyMe Locksmiths Reviews 

4,394
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the prompt arrival of skilled technicians who handle vehicle lockouts efficiently and provide clear explanations. Many people note that the service providers are consistently friendly, knowledgeable, and ready to answer any questions. Some reviewers were not happy with the expensive pricing and high fees associated with getting locked out. Others experienced frustrating delays, extended wait times, and difficulties getting a response when contacting support lines. Additionally, a few consumers mentioned persistent problems with the quality or functionality of replacement keys.

What people talk about most

Service

Customers had ambiguous experiences with service, noting both positive and negative aspects. While some... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting a high level of disagreement... See more

Price

Reviewers mention negative feedback about price, frequently highlighting unexpected and exorbitant charges... See more

Product

Clients share negative opinions on product, expressing widespread dissatisfaction and frustration over items... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically among... See more

Reviews shaping this summary

Rated 3 out of 5 stars

sometimes there is no available locksmith services how ever that time keyme lock smith will be available. that's great but it is way more expensive than local services commonly we find. Anyway you guy... See more

Company replied

Rated 3 out of 5 stars

Won’t give timing until payment made. Dispatcher said it would be posted as urgent (it was) and once payment was made, text was sent indicating 1 hour before tech would arrive. Very stressful and woul... See more

Company replied

Rated 4 out of 5 stars

Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... See more

Company replied

Rated 2 out of 5 stars

Overpriced, over charging customers that are in distress, $178.00 to send someone a short distance to unlock the car door and insisted on full payment prior to dispatching the locksmith. The technic... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Key Duplication Service

Written by the company

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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3.2

All reviews

(4,394)

250 reviews in the last 12 months

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Rated 1 out of 5 stars

The job was assigned 2x with jobs being…

The job was assigned 2x with jobs being declined. I was charged full price even though I called the company to cancel since they could not find someone after 2 hours.

29 August 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

jill hoffman-chinn,

We genuinely regret the repeated assignment issues and the billing concern you experienced. We are reviewing our process to prevent this from happening again.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

Nothing wrong with the tech but these…

Nothing wrong with the tech but these call center crooks take 90% of the fee. Absolute thieves

30 August 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

jeanine,

We appreciate you sharing your feedback regarding our fees. We are always reviewing our policies to ensure fairness.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

Customer service not the best

Customer service was good, regarding service with the locksmith seems he lacks customer service skills.

28 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Bm,

We appreciate you sharing your feedback. We are concerned to hear about your interaction with the locksmith and will address this internally.

Please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Showed up quick

Showed up quick. On a Sunday too.
Got me a couple keys done in a timely manner.
It was exactly what I needed when I needed it. And that’s spot on service

30 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Aaron James,

We're so happy to hear that our service was exactly what you needed, especially on a Sunday! We appreciate you acknowledging our timely assistance.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Great experience!

The service guy showed up a lot sooner than expected because he was around the corner from me. He was very sweet and polite and got the job done fairly quickly. I don't remember his name but I highly recommend him! The price was on the higher side but I didn't mind paying it because I was so desperate to get home, LOL!

28 August 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Tara Thompson,

We are so happy to hear that our service team was able to assist you quickly and efficiently! We always aim to provide prompt and polite service, and we are glad that our team member met your expectations. We appreciate your understanding regarding the pricing and are pleased we could help you get home. Thank you for your wonderful feedback!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Blake the locksmith the best.

Blake was excellent responding quickly arriving when he said. He is exceptionally professional, very knowledgeable. Did a great job. I am going to recommend everybody. I know to him. He was a pleasure to deal with and a very nice young man. I couldn’t recommend this young gentleman with any higher praise. he is the best.

29 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Edward Podbielski,

We are absolutely delighted to hear about your exceptional experience with our team member. It is wonderful to know that our prompt response times and professional service made such a positive impression. We truly appreciate you recognizing their knowledge and dedication to doing a great job. Your kind words and high praise mean a great deal to us, and we are so pleased that you found them to be a pleasure to deal with. We are grateful for your strong recommendation and look forward to continuing to provide excellent service.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

Terrible service

Terrible service! USE REAL LOCAL LOCKSMITHS! Not this Uber rent a side hustle locksmith.

A guy shows.up.without the correct equipment barely speaking English and states he cant do the job. Yet he marks.it complete and they charged me anyway. After multiple calls I was able to get a refund initiated.

Meanwhile a local REAL locksmith helped.and was LESS epensive!

21 August 2026
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Reply from KeyMe Locksmiths

Joe A.,

We are truly sorry to hear about your frustrating experience. We understand your disappointment regarding the service you received and the subsequent billing issue.

Please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Jason was very professional

Jason was very professional. He finished the job while I enjoyed my coffee and did it in 15 mins!

28 August 2026
Unprompted review
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Reply from KeyMe Locksmiths

nas harfouche,

We're delighted to hear that our service was so professional and efficient, allowing you to relax and enjoy your coffee! We appreciate you sharing your positive experience.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Darren is a Complete Professional

Darren, the tech who performed the work was professional and clearly explained the processes he would use and all prices that would be charged, based on my choices.

Darren also followed up as promised. He is a complete professional.

The value received for the clearly defined pricing, including sales taxes, was excellent.

28 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Joe Ross,

We're so glad to hear about your positive experience! We truly appreciate you taking the time to share your feedback regarding the professional service you received. It's wonderful to know that the process and pricing were clearly explained, and that the value met your expectations. We strive to provide excellent service and clear communication, and your review confirms we are achieving that goal. Thank you for your kind words!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

I recommend

I called and they send one of the technical experts 10 min plus 10min
To solve my car problem keep up the good work guys you awesom

24 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

orlando ramirez,

We're so glad to hear our technical expert was able to resolve your car problem quickly and efficiently! We truly appreciate your kind words and positive feedback. We're always striving to provide excellent service.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 3 out of 5 stars

Had to use debit card before they…

Had to use debit card before they unlocked. Not professional. How are you supposed to use a card if your purse is locked in the car?????

22 August 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Rhonda,

We appreciate you sharing your experience. We understand how frustrating it is when unexpected payment methods are required, especially when your belongings are inaccessible. We are reviewing our procedures to prevent similar situations.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 2 out of 5 stars

The price to copy a basic key is too…

The price to copy a basic key is too expensive. Ten dollars is a lot for each key. Also the mailing of a key that I thought I was receiving at that very moment is ridiculous.

27 August 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Essence King,

We appreciate you sharing your feedback regarding our key copying service and the pricing. We understand your concern about the cost and the unexpected mailing process. We are always reviewing our services and pricing to ensure we offer the best value. Your comments will help us improve.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

The technician was very courteous

The technician was very courteous, knowledgeable, and efficient.

27 August 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Tom,

We're so pleased to hear that our technician provided such a positive experience. It's wonderful to know they were courteous, knowledgeable, and efficient. Your kind words are truly valued!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

I would love to leave zero stars but…

I would love to leave zero stars but left one to get your attention. Called for service and while I was asking for assistant the gentle man just hung up. I called to let him know about my review on his service he was cocky and said go ahead. sad hope he not the owner this is bad for business.

28 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

rayxa ramos,

We are truly sorry to hear about your negative experience when you called for service. We understand how frustrating it is when calls are disconnected, and we assure you this is not the standard of service we aim to provide.

Please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Called and requested services for lost…

Called and requested services for lost keys, needed a key cut. It was estimated 30-40 minutes, got a return call 5 minutes later and Belal was arriving in 15, he was fast, efficient and the key worked perfect in door lock and ignition. Recommend this guy 5Stars

27 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Bonnie Williams,

We're so happy to hear that our service was prompt and efficient in resolving your lost key situation. It's wonderful to know that the key worked perfectly for both your door and ignition. We truly appreciate you taking the time to share your positive experience and recommending our services. Your feedback means a lot to us!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

The service was very successful and the…

The service was very successful and the price was very reasonable and customer service was excellent

21 August 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Andrew Schlosberg,

We're so happy to hear that our service was successful and that you found our pricing reasonable. We truly appreciate your kind words about our excellent customer service!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Great service

Nice Guy , he told me the prices before he started and answered all my Questions. He also gave me a breakdown of each service performed.
and a detailed receipt of service's performed.
Cool to see all the tools needed to do the job professionally.
Very satisfied. Thank you team.

26 August 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Christoffer Sheridan,

We are so glad to hear about your positive experience with our team! We always strive to provide clear communication, detailed breakdowns of services, and transparent pricing. It's wonderful to know that we met your expectations and that you appreciated our professional approach. Thank you for your kind words!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

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