Made up the whole thing. Found damage on the handle, which is significantly noticeable. But to get a replacement for they want me to dismantle and send the whole thing back! Ridiculous and very annoying. Don’t recommend their customer service! And check everything first… and I mean everything… and theres lots of bits in the boxes!
Reply from Keter
Hi Betty,
We’re sorry to hear about the damage to the handle on your 240L Bin Hideaway and the frustration caused after you had already completed the assembly. We understand how disappointing and inconvenient this must have been, especially given the time involved in putting the product together.
Your feedback regarding the replacement process and customer service experience has been noted and will be shared with the relevant team for review. Please contact our customer service team directly at ceuk@keter.com so we can look into this further and assist you with a resolution.
We appreciate you taking the time to share your experience.
Keter