The price and offers are very good. I did have a minor problem with my delivery.After emailing Chloe ( on a Sunday afternoon) she sorted it out straight away and the rest of my order arrived the fo... See more
Company replied
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Review summary
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Reviews shaping this summary
Received very good customer service from Emily today. Had problems with a product that arrived in a few pieces from the delivery driver or depot. She arranged a call from the supplier and they conduct... See more
Company replied
ITS Harlow is like dealing with your mates, they always try to provide you with the best options, I've never been in there and been unable to find a tool or a product which fits the solution, no matte... See more
Company replied
We have ordered many tools and work wear items from ITS over the past 3+ years and always found prices to be very competitive. Unfortunately we have no local store here in Dorset so we always buy On-... See more
Company replied
Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
58K reviews
Asks customers to review
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Reply from ITS
Hi David,
Thanks so much for your kind words and positive feedback about your experience with us.
We're really pleased to hear you found the service helpful. If you need anything else in the future, just let us know.
Lauren
Great Customer Service
Great customer service from Fraeser and next day deliver.
It's great to see a firm that has not abandoned customer service. It has people to talk to people (customers) in a clear, friendly manner. Contact with ITS was so easy.
10 July 2026
Reply from ITS
Hi Neil,
Thank you so much for your 5⭐️ review and for taking the time to share your experience. It's great to hear that Fraeser and the team made things easy for you and that your order arrived next day.
We really appreciate your feedback and your recommendation. If there's anything else you need, just let us know.
Lauren
Reply from ITS
Hi,
Thank you so much for your fantastic feedback and for taking the time to share your experience with us.
We're really pleased to hear you were happy with our service. If you have any questions about your order or need anything else, just let us know.
Lauren
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear that you had a great service with us and have on several occasions 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear you had a very nice service with a super fest delivery 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Reply from ITS
Hi Kev,
Thank you so much for your 5⭐️ review. I'm really pleased to hear your order arrived a day early and that you're happy with our service.
If there's anything else you need, just let us know.
Sophie
Had an issue with the website
Had an issue with the website not letting me remove items. Contacted staff and had a super helpful staff member help me out on WhatsApp and organise next day shipping via the phone. Excellent customer service!
15 July 2026
Unprompted review
Reply from ITS
Hi Mr Crosby,
Thank you so much for your feedback. Sorry to hear you had an issue with using the website, but I'm glad to hear our team was able to help and that you were happy with the service you received.
If you need anything else, just let us know.
Reply from ITS
Good Afternoon Brian,
Thank you for the 5⭐️ review. I am glad to hear you had good service and a speedy recovery 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Very kind customer service
Very kind customer service, and helped me with my questions in great patience. This company is really impressive with such strong presence in power tools and garden equipment.
15 July 2026
Unprompted review
Reply from ITS
Hi Steven,
Thanks so much for your kind words. We're really pleased to hear you had a great experience with our team and found our range of tools and garden equipment impressive.
If you ever need anything else, just let us know.
Sophie
Great for the diy”er and the professionals
Excellent service, with quality products at a great price, speedy delivery and well packaged.
Will definitely be using again.
Many thanks
10 July 2026
Reply from ITS
Good Morning Alex,
Thank you for the 5⭐️ review. I am glad to hear that you had an excellent experience with us and that your package was well-packed and delivered quickly 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Reply from ITS
Hi Mr Jones,
Thank you so much for your great feedback and 5-star rating!
We're really pleased to hear you were happy with the quick delivery and competitive price.
If you need anything else, just let us know.
Great speedy delivery and easy to use…
Great speedy delivery and easy to use website - will use again.
10 July 2026
Reply from ITS
Good Morning Brian,
Thank you for the 5⭐️ review. I am glad to hear that you had a quick delivery and that you found our website easy to navigate! We look forward to seeing your future orders 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Reply from ITS
Thank you Harjit for the 5⭐️ review,
Pleased you were happy with the service received and with our competitive prices.
We look forward to seeing you shopping with us again soon - Sophie
3 delivery times were missed before I…
3 delivery times were missed before I actually got tool ( power Wrench), bloody frustrating, had to use alternative tool.
10 July 2026
Reply from ITS
Good Afternoon,
Thank you so much for your feedback, I am so sorry to hear about this situation but I am glad that this got resolved!
If you need anything at all from us please do contact us.
Jaden
Great delivery and brilliant aftercare…
Great delivery and brilliant aftercare especially from Richard, will be a returning customer
10 July 2026
Reply from ITS
Good Morning Paul,
Thank you for the 5⭐️ review. I am glad to hear that you had a great delivery time and that Richard was able to help you with all your aftercare needs 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
All round great can’t complain from…
All round great can’t complain from ordering delivery or smooth and for once a delivery company didn’t leave my package would recommend ITS great deals too
1 July 2026
Reply from ITS
Thank you Jack for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon - Sophie
It was very easy.
It was very easy to get the items I wanted.
Everything was easily accessible and the offers were very good.
I bought quite a few items from ITS
and the delivery is Quick!!!
10 July 2026
Reply from ITS
Good Morning Edward,
Thank you for the 5⭐️ review. I am glad to hear that you found our website easy to navigate and that you had a quick delivery 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Easy to use Web site great strong…
Easy to use Web site great strong gazebo which I ordered on Friday afternoon and it arrived Saturday morning!
10 July 2026
Great every time
Great every time, been using its now since ffx went bust, wish id used them back then, good prices, choice is fantastic, the ordering sometimes gets messed up with either 2 day dx or the most pop dpd nxt day, but all good here
24 June 2026
Reply from ITS
Good Morning,
Thank you for the 5⭐️ review. I am glad to hear you have a great time everytime with us! If you ever have any issues with your delivery please let us know so that we can amend this for you 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Unbelievable delivery service
Unbelievable delivery service, I ordered quite late in the afternoon and opted for the 3-5 days postage. It arrived the next day! Good little device, not heavy duty but adequate for my needs.
8 July 2026
Reply from ITS
Hi Ann,
Thanks so much for your feedback. I'm glad to hear your order arrived so quickly and that the device meets your needs.
If you need anything else, just let us know.
Jaden
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