ITS Reviews 

59,125
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,263 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the remarkably fast delivery service, noting that online orders of professional tools and heavy equipment frequently arrive right by the next day. Shoppers also deeply appreciate the fantastic financial value, the extensive selection of quality merchandise from major brands, and the exceptionally helpful, supportive store staff members. Some reviewers were not happy with occasional instances of damaged items arriving in transit, poorly secured packaging boxes, or missing essential hardware components. A few consumers also mentioned frustrating communication delays regarding back-ordered items, prolonged shipping times, or receiving incorrect merchandise during their routine online purchases.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting very fast and seamless shipping times from... See more

Product

Reviewers mention positive feedback about product quality, noting great prices and genuine items. Consumers... See more

Service

Customers report a high level of satisfaction and positive experiences with the service provided. Reviewers... See more

Price

People report positive experiences with price, highlighting competitive rates and great deals on tools and... See more

Order

Consumers find order to be positive, highlighting fast shipping and an easy online experience. Many people... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A cordless Milwaukee lawn mower kit was ordered and delivered the next day, great service. Unfortunately the mower was damaged, one front wheel being bent outwards, and the carton underneath showed... See more

Company replied

Rated 5 out of 5 stars

Purchased a pair of Milwaukee ARMOURTRED boots and they are fantastic. Heavy duty comfort and performance. Some really nice design features and all the specs ticked the right boxes for working in my w... See more

Company replied

Rated 5 out of 5 stars

Perfect service from ITS as usual speedy professional and really easy straightforward, order, processed, in no time next day delivery had a slight issue as the DPD van broke down. Meaning I had to can... See more

Company replied

Rated 5 out of 5 stars

Arrived at the luton Branch not knowing the exact hedge trimmer i required. Staff very helpful, i was able to handle the hedge trimmers on display to decide on the one whch suited me best. Advantage o... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Do-it-Yourself Shop
  4. Hobby Store
  5. Tool and Die Shop
  6. Woodworking Supply Store

Written by the company

Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.

ITS - All the tools you need

Written by the company

🔧 Trusted by the Trade Since 1979
With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
⚡ Fast, Reliable Delivery – When You Need It Most
We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
⭐ Rated Excellent by Thousands of Happy Customers
At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.

Price Promise

We won't be beaten on price, by Screwfix or Toolstation!

Find out more information below: https://its.co.uk/price-promise

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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4.8

All reviews

(59,125)

6,332 reviews in the last 12 months

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Rated 5 out of 5 stars

1st purchase

From searching the range to selecting my items, just super fast, polite and delivered on time, price was really good too.

27 August 2026
Rated 5 out of 5 stars

ITS pull the trick.

Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales person told me all three items came in the box, which they did. Delivery was prompt and it was PLACED near my door, not thrown over the fence. Is in good order

26 August 2026

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