A cordless Milwaukee lawn mower kit was ordered and delivered the next day, great service. Unfortunately the mower was damaged, one front wheel being bent outwards, and the carton underneath showed... See more
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Delivered quickly, and all items were packaged securely. I compared prices across the three Makita power tools I needed and found this company to be the most competitive. Excellent service from start... See more
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Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales... See more
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I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The lady who was serving me was very helpful
The lady that was serving me very helpful
1 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ITS
Hi Semus,
Thank you for your excellent feedback.
We're pleased to hear that the item was exactly as described and that you're happy with its quality.
All good from ITS…....as always
1 September 2026
Reply from ITS
Hi Graham,
Thank you for taking the time to share your feedback on order.
We're delighted to hear that you're happy with our service.
Please let us know if you need any assistance in the future.
After been a loyal customer for years I did expect the usual free gift which is a lovely touch but this time I didnt receive for some reason.
Didn't receive a free gift which was very disappointing especially after spending 900 quid.
1 September 2026
Reply from ITS
Hi Paul,
Thank you for your fantastic feedback. We’re pleased to hear you found your order great value and that it arrived on time.
Emma was extremely helpful on the phone…
Emma was extremely helpful on the phone with my returns. She was lovely to speak to!
5 September 2026
Unprompted review
Reply from ITS
Hi Jackson,
Thank you for your kind words about Emma and our team. I'm glad she was able to help with your returns and that you found her lovely to speak to.
I'll make sure your feedback is passed on to Emma.
Check offer terms in depth
Delivery was quick even if the delivery man delivered to the wrong address but I guess that's not really ITS fault.
Bosch product is as good as expected.
Tool was eligible for a free battery but only realised after the order was placed that you need the serial number of the product to redeem.
Ordered on the 30th, Bosch offer ended on the 31st, received the tool on the 1st. No battery was redeemed as the tool is now £10 under the limit of the new offer to redeem a battery. As a customer you shouldn't have to find yourself in such situation, the payment was made on the 30th, it's all a bit frustrating but hopefully it can help next customers to double check those offers.
Regards.
31 August 2026
Reply from ITS
Hi Charles,
Thank you for your five-star feedback and for highlighting our quick service. We're pleased you found it handy.
Jaden
Boss store great service proper outfit
Boss store great service proper outfit. Cheers guys.
31 August 2026
Reply from ITS
Hi Chris,
Thanks for your kind feedback. We're pleased to hear you received great service
We look forward to you shopping with us again 🙂
Jaden
Dreadful
Dreadful. Probably not ITS’s fault, but DPD their chosen (and useless) delivery agent have messed up my first ever order. Extremely disappointing first experience with what looked to be a promising new supplier. Will go elsewhere in future
4 September 2026
Unprompted review
Reply from ITS
Hiya,
I am really sorry to hear the issues that you have had, and thank you for the feedback.
I did try to call you on the number you provided on your account but I could not get through to you.
We have processed a refund for your delivery charge as well as upgraded this delivery to make sure that we can get the goods to you first thing Monday morning.
Jaden
I've ordered from ITS a few times now…
I've ordered from ITS a few times now and every time it's a great service. Even my most recent order which had a slight hiccup was dealt with by their excellent customer service department. I will be buying from them again and again.
2 September 2026
Unprompted review
Reply from ITS
Hi Tom,
Thanks very much for your kind feedback and for choosing ITS again.
We're pleased our customer service team could resolve the hiccup with your recent order, and we look forward to serving you again.
Jaden
What can I say other than a perfect…
What can I say other than a perfect experience, with the purchase I made arriving quicker than the postage paid for. I would be happy to advise people to consider looking at this company to provide their equipment. I will certainly return for more. Thank you for your help.
31 August 2026
Reply from ITS
Hi Matthew,
Thank you for your fantastic feedback. We’re delighted to hear that your order arrived ahead of schedule and that you had such a positive experience with us.
We really appreciate your recommendation and look forward to serving you again.
Jaden
Spot on super fast delivery every time…
Spot on super fast delivery every time wouldn’t buy tools from anywhere else
31 August 2026
Reply from ITS
Hi Mr Moss,
Thank you for your fantastic feedback! We're delighted to hear that you're pleased with our consistently fast delivery and continue to choose ITS for your tools.
If you need anything else, just let us know.
Jaden
You did your job promptly and honestly
You did your job promptly and honestly. I am satisfied with the purchase; thank you for the tool. I hope it doesn't break.
31 August 2026
Reply from ITS
Hi Alexandru,
Thank you for your 5⭐️ review.
We’re pleased to hear you’re satisfied with your purchase and the service you received. We hope your new tool serves you well, and we look forward to seeing you shop with us again soon.
Jaden
Reply from ITS
Hi Geoff,
Thank you for your fantastic feedback. It’s great to hear that you were pleased with the service, fast delivery and value.
Jaden
Good price and value fast shipping.
31 August 2026
Reply from ITS
Hi Chris,
Thank you for your five-star review.
We’re pleased you were happy with the price, value and fast shipping.
Reply from ITS
Hi Steve,
Thank you for your five-star review.
We're pleased to hear you were happy with the price, our website and the speed of delivery.
Please let us know if there is anything else we can help with.
Solid service from Jaden Kerlen
Solid service from Jaden Kerlen, professional swift to solve my query. Great service across the board from the ITS team. Thank you.
3 September 2026
Unprompted review
Reply from ITS
Hi Mark,
Thank you for taking the time to leave such lovely feedback.
I’m pleased to hear that Jaden provided professional and efficient support, and that you were happy with the service from the wider ITS team.
Good product, good price
As with all my previous purchases, this arrived swiftly, well packed and is a great product at a great price. I’ll keep returning.
30 August 2026
Reply from ITS
Hi James,
Thank you for your 5 ⭐️ review.
We’re pleased to hear you were happy with the product, price, packaging and speedy delivery.
We look forward to seeing you shop with us again.
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