The price and offers are very good. I did have a minor problem with my delivery.After emailing Chloe ( on a Sunday afternoon) she sorted it out straight away and the rest of my order arrived the fo... See more
Company replied
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Review summary
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Received very good customer service from Emily today. Had problems with a product that arrived in a few pieces from the delivery driver or depot. She arranged a call from the supplier and they conduct... See more
Company replied
ITS Harlow is like dealing with your mates, they always try to provide you with the best options, I've never been in there and been unable to find a tool or a product which fits the solution, no matte... See more
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We have ordered many tools and work wear items from ITS over the past 3+ years and always found prices to be very competitive. Unfortunately we have no local store here in Dorset so we always buy On-... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
58K reviews
Asks customers to review
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Excellent customer service
So I realised ITS were doing an offer for a Makita battery for a fiver when you spent enough on other Makita products… but Screwfix were cheaper with the product I wanted. ITS price matched no problems at all, but by the time I went to place my order - the battery offer was over! Just my luck. Dropped ITS a quick email, they said it wasn’t a problem… called them and had the best (friendly and efficient) customer service chat ever (totally unexpected from a tools company)… and even got my gear next day from UPS!
I can’t praise ITS enough!
13 July 2026
Delivery on time at the time stated
12 July 2026
Purdy filler knife
I treated myself to a Purdy filler knife, a wee bit more expensive than the norm but it proved it’s worth 100% a real pleasure to work with.
Only gripe was plenty of staff around but no one came forward to serve for me for at least five minutes.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ITS
Hi Chris,
Thank you so much for your kind feedback and for letting us know about your experience with your order.
We're delighted to hear that you are happy with our service.
If you need any assistance in the future, please let us know.
Good value and very quick delivery
Good value and very quick delivery, really impressed.
12 July 2026
Reply from ITS
Hi David,
Thank you so much for your great feedback and 5-star rating!
We're really pleased to hear you were impressed with the value and quick delivery.
If you need anything else, just let us know.
Sophie 🙂
Great as always I order often from this…
Great as always I order often from this place highly recommend, will continue ordering from here myself thank you.
12 July 2026
Reply from ITS
Hi Carl,
Thanks so much for your kind words and for being a loyal customer. We're really pleased to hear you recommend us and look forward to your next order.
If you ever need anything, just let us know.
Sophie 🙂
Reply from ITS
Hi Carl,
Thanks so much for your feedback and for letting us know your order arrived in rapid time.
We're really pleased to hear you're happy with our service. If you need anything else, just let us know.
Sophie 🙂
Reply from ITS
Hi Zoltan,
Thank you so much for your fantastic feedback and the 5⭐️ review! I'm delighted to hear you were so impressed with the speed of your delivery.
If there's anything else you need, just let me know.
Reply from ITS
Hi Yury,
Thank you so much for your kind words and for taking the time to share your feedback. We're really pleased to hear you found the website easy to use and that you were happy with the service.
We appreciate your support!
Reply from ITS
Hi Mike,
Thanks so much for your lovely feedback and for sharing your order reference. We're really pleased to hear everything went smoothly for you.
If you need anything else, just let us know.
Products exactly as described at a good…
Products exactly as described at a good price and very quick no hassle delivery every time
12 July 2026
Reply from ITS
Hi Ian,
Thank you so much for your fantastic feedback and 5-star rating!
We're really pleased to hear you were happy with the price, product, and quick delivery.
If you need anything else, just let us know.
I just love ITS as they’ve always got…
I just love ITS as they’ve always got in stock what I need, which has been numerous occasions and at a very competitive price! Ordered on a Sunday and delivered on the Monday, what’s not to love!
12 July 2026
Reply from ITS
Hi Viv,
Thanks so much for your lovely feedback! We're really pleased to hear you always find what you need and that your orders arrive quickly.
We appreciate your continued support and look forward to helping you again soon.
Fraser was brilliant he responded…
Fraser was brilliant he responded straight away. i had requested previously with no joy
16 July 2026
Unprompted review
Reply from ITS
Hi Jacqueline,
Thanks so much for your lovely feedback. I'm glad Fraser was able to help you quickly this time.
If you need anything else, just let us know. 🙂
Sophie
Reply from ITS
Hi,
Thanks so much for your great feedback about our prices and next day delivery. We really appreciate you taking the time to share your experience.
We hope to see you shop with us again soon! 🙂
Sophie
Reply from ITS
Thank you Gareth for the 5⭐️ review,
Pleased you were happy with the service received.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Very helpful excellent delivery service
Very helpful excellent delivery service
16 July 2026
Unprompted review
Reply from ITS
Hi Byron,
Thank you so much for your kind feedback and for taking the time to share your experience.
We're delighted to hear you were happy with our delivery service.
If you have any questions about your order or need any further assistance, please let us know.
Sophie 🙂
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear your order was of good quality at a good price.
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Reply from ITS
Good Afternoon Steve,
Thank you for the 5⭐️ review. I am glad to hear your order arrived quickly.
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
ITS are great!
I always buy my work boots from ITS - if you catch them at the right time, great deals to be had. Fast delivery and no complaints from me.
4 November 2025
Reply from ITS
Hi Stephen,
Thanks so much for your great feedback and for choosing ITS for your work boots.
It's brilliant to hear you're happy with our deals and delivery speed.
If you ever need anything else, just let us know.
Reply from ITS
Hi,
Thank you so much for your great feedback and 5-star rating!
We're really pleased to hear you found the process quick, easy and at a good price.
If you need anything else, just let us know.
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