A cordless Milwaukee lawn mower kit was ordered and delivered the next day, great service. Unfortunately the mower was damaged, one front wheel being bent outwards, and the carton underneath showed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivered quickly, and all items were packaged securely. I compared prices across the three Makita power tools I needed and found this company to be the most competitive. Excellent service from start... See more
Company replied
Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales... See more
Company replied
I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... See more
Company replied
Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brought a millwaukee hat and some tuff…
Brought a millwaukee hat and some tuff stuff tshirts
26 August 2026
Used ITS a few times now
Used ITS a few times now
And can only say they are excellent to buy your tools from
Very quickly to get your new tools sent out to you at great prices
27 August 2026
I do not recommend this company
I do not recommend this company. I made a purchase of several items and waited several days for the delivery. A few days later, I received an email saying that I had been issued a refund, without any explanation or reason given.
As a customer, I am very disappointed with this experience, and I will not be shopping with this company again
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
rocket ship delivery
ordered a ratchet at 16.45pm, it stated 1-3 days delivery turned up the next day at 10am!! fastest dispatch and delivery I've ever received.
100% recommend will use again
28 August 2026
Reply from ITS
Hi Dan,
Thanks for taking the time to leave such fantastic feedback.
I'm pleased your ratchet arrived so quickly, and it's great to hear you'll use ITS again.
We'll share your kind comments with the team.
Excellent as always
Great service as always. Bought some items at the usual great prices, I had to return then over the weekend as I didn't need after all, return process was fast and hassle free. Friendly and professional staff as always
28 August 2026
Reply from ITS
Hi Jason,
Thank you for your kind five-star review and for sharing your feedback.
It’s great to hear that you were pleased with the prices and found the return process fast and hassle-free.
We’ll be sure to pass your lovely comments on to the team.
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear you had a great delivery and enjoyed our prices!
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Its my pleasure to give you 100%…
Its my pleasure to give you 100% positive review after buying various items from you from ordering to delivery it's been absolutely brilliant service excellent delivery in very good time and will have no hesitation in ordering from you again if I need to many thanks
28 August 2026
Reply from ITS
Hi Reg,
Thank you very much for your kind feedback and 100% positive review.
We’re delighted to hear that you were pleased with the service, delivery time and your overall experience with ITS.
We really appreciate you choosing us and look forward to helping you again.
I love the simplicity of everything…
I love the simplicity of everything about this company. I've found everything trouble free, transparent and very timely. Well done to all involved.
27 August 2026
Unprompted review
Reply from ITS
Hi Robert,
Thank you for taking the time to share your feedback.
It’s great to hear that you’ve found everything straightforward, transparent and timely. I’ll pass your kind comments on to the team.
Very good had too contact one off your…
Very good had too contact one off your staff on Saturday morning she was very helpful and I received my package earlier than expected thank you
28 August 2026
Reply from ITS
Hi Ian,
Thank you for your kind feedback.
I'm pleased to hear that your package arrived earlier than expected and that our colleague was able to help you on Saturday.
Friendly helpful service
Friendly helpful service - but the attachments I bought with my strimmer did not fit nor did the adapter kit purchased on my return visit. Appreciate that expertise on every product sold is a huge challenge but if not available then perhaps this should be made clear.
28 August 2026
Reply from ITS
Good Afternoon,
Thank you for the 4⭐️ review. I am glad to hear that you found our service friendly and helpful! I am sorry to hear that the attachment that you brought for your strimmer wasn't compatible and please let us know if we can help you find one that will 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Very good customer service
Very good customer service, A parcel arrived opened with parts missing. A replacement was sent which arrived next day and original collected.
28 August 2026
Reply from ITS
Hi Daren,
Thank you for your kind feedback.
I’m pleased we could arrange the replacement and collection for you.
Item wasn’t working
Item wasn’t working , wrong delivery day for exchanging, a lot of problems , they didn’t accept compensation! I will never use them again !
27 August 2026
Reply from ITS
Hiya Angel,,
Thank you so much for the phone call! We do appreciate the feedback.
I am glad we got to discuss the issue and that we have resolved this now.
If you need anything else please do let us know 🙂
Jaden
Good value and very quick delivery
27 August 2026
Reply from ITS
Hi N,
Thank you for your five-star review.
We’re pleased you found your order good value and that it arrived quickly.
Smooth and simple
Easy to discover the product and make the purchase. Shipping was prompt, and the sealed product was exactly as expected. Smooth and simple.
27 August 2026
Reply from ITS
Hi ,
Thank you for taking the time to share your feedback.
We're pleased to hear you found the product easy to discover, the ordering process smooth, and the delivery prompt, with everything arriving exactly as expected.
Easy to order
Easy to order, arrived quickly and the tools I ordered were really good value.
26 August 2026
Reply from ITS
Hi Griff,
Thank you for your fantastic feedback.
We’re delighted to hear that you found it easy to order, that your tools arrived quickly, and that you thought they were great value.
Next day delivery and a very well made…
Next day delivery and a very well made pair of one tread steps , the ideal step up as they light and stable
27 August 2026
Reply from ITS
Hi Tim,
Thank you for your 5⭐️ review.
I’m glad to hear that your steps arrived the next day and that you’re pleased with their quality, lightness and stability.
Please let us know if there’s anything else we can help with.
Fast and efficient service.
I have made a number of purchases from ITS and once again the service was great. I was kept updated as to the progress of my order throughout, with an email invoice being sent out along with notification of dispatch. There are multiple delivery options to suit your convenience, as well.
The whole experience was effortless and very competitively priced.
27 August 2026
Reply from ITS
Hi David,
Thanks so much for your kind feedback.
We're really pleased to hear that your order updates, delivery options and competitive pricing made the whole experience effortless.
We look forward to serving you again soon. 🙂
Ordered a jigsaw and angle grinder…
Ordered a jigsaw and angle grinder which arrived faster than expected so really happy. First class service, well done!!
27 August 2026
Reply from ITS
Hi Julie,
Thank you for your lovely feedback.
We’re delighted to hear that your jigsaw and angle grinder arrived earlier than expected, and that you were pleased with the service.
Great service from you
Great service from you. It’s just a pity the delivery company couldn’t be bothered to walk the extra few meters to leave my parcel in the dry area of my porch as requested
27 August 2026
Reply from ITS
Hi Christopher,
Thank you for your kind feedback about our service. We do apologise in regards to your delivery service, I will pass this feedback onto the courier service for them to review.
We look forward to seeing your future orders 🙂
The usual fast reliable service
The usual fast reliable service, great delivery time and brilliant company to deal with, thanks its, 😊
27 August 2026
Reply from ITS
Hi Paul,
Thanks so much for your kind feedback.
It’s great to hear you were pleased with our reliable service and delivery time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.