intelcom.ca Reviews 6,545

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its speed and efficiency, with many appreciating the helpful updates provided during tracking. The staff is consistently praised for being courteous, cheerful, and polite, often going above and beyond to ensure packages are handled with care and delivered safely. Many people are satisfied with the delivery process, which is often on time and adheres to specific instructions, ensuring packages arrive in perfect condition. However, some customers also noted issues with delivery, including packages being delivered to the wrong address, not being delivered at all despite claims of attempted delivery, or being left in inaccessible locations. There were also complaints about the inability to choose a delivery day, leading to inconvenience for those not always home, and some found the product dimensions to be different from their expectations.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many praising friendly drivers and packages... See more

Service

Clients share positive opinions on service, with many reviewers praising the carrier service for being on... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly, polite, and helpful... See more

Product

Consumers find product experiences to be ambiguous, with many reporting that packages arrived in perfect... See more

Instructions

Reviewers highlight ambiguous aspects of instructions, with many customers reporting that delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They delivered my package quickly even though they were delayed a few hours. What I don't like is that you cannot choose a day for delivery it is chosen for you and I'm not always home on those days.... See more

Rated 5 out of 5 stars

Package arrived 9 days before estimated delivery date and was in perfect condition. The compact is a bit smaller than I imagined, but the specifications were spot on. This is to be a gift for my nie... See more

Rated 5 out of 5 stars

5 star delivery. Driver advised us of the package delivery by text and rang our doorbell when he arrived. he was very courteous and cheerful when I interacted with him.

Rated 5 out of 5 stars

Perfect. I received my package at the time stated on the notification and in good condition. I appreciate very much the notifications as well. Thank you.


4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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