International Currency Exchange (ICE)  Reviews 

2026 June 26
I changed USD ($300) + CAD ($23.8) to ¥40,000 Japanese Yen today in Vancouver international airport. In Japan, I checked the currency rate and it is ¥161 to $1 USD, which is equivalent ~¥50,000. Definitely there is some mistake, I believe. Please Check my case, let me know what should I do. As I’m in Japan, I leave my message in review here.

2026 June 27
My fault to exchange currency in ICE International Currency. I checked others review and knew the answer of ICE customer service "Rate in YVR is much better than their online exchange rate". Roughly, they took 25% exchange fee from the official currency rate and it is quite match to my situation.

Recommendation for future travellers:
1. Read other's reviews carefully before you exchange your currency.
2. Use your own calculator before you exchange the currency.
3. ICE system would fit to emergency exchange currency with small amount of money.
4. Everything is my (your) fault, ignoring other's reviews.

Do not use the exchange rates are criminal 25% plus mark up and they then add a service fee on top of that

Love the vending machine at Toronto Airport, got my money before my flight at midnight.

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Although the money was recovered, the emotional impact remains. The fear of potentially losing €76,067, combined with uncertainty and lack of clear direction, left a lasting impression. This experience has made me far more cautious and careful with future investment decisions.
I am sharing this review to honestly describe my experience and to remind others to be extremely careful, carry out thorough research, and fully understand all risks before committing large sums of money.

Money changer Change Group Is a rip off. As we were in a hurry we bought EUR at the entrance of the North Terminal Gatwick. Supposed to be selling at 1GBP to 1.12 euro at 0% commission but ended up at 1GBP to 0.86 EUR????? Eh. So after getting through security checks, we had breakfast and analyzed just what happened. We ended up returning the EUR at the lounge. How do they get away with this? We call it budol in the Philippines. Cash passport came in handy. We got the money that we worked hard for.
#Changegroup is a joke.
#cashpassport is better or debit card
#Tescomoney mrs Gs favourite

Please note the website is no longer available. ICE went bust during covide, there doesn't seem to be anyway to contact them if you have an old card

Was given out of date and fake notes which they did not want to change after i came back from my trip

Don’t use. The exchange rate was so poor, I only realized afterwards that of the $800 NZD I changed to pounds, it would have been $600 if it had been anywhere near the market rate online. You expect a small mark up for convenience but holy god!

Legalised extortion - if ever there is incentive to not use a service this is it! Whilst I never expected them to be the cheapest, the Exchange rate is way under the odds…. I will never use this service again.

Excellent prompt Service and liasons. Very happy with service from Mr Winson and Patsy.

Totally my own fault for not checking the rate first but this place is a total rip off - got Icelandic krona and it cost me over €50 more to change it at Dublin airport ICE than when I got to Reykjavik. Staff were very nice bit won't be going there again.

We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange many places don't take cash) with the guarantee that we could exchange the money back without fees. We converted the amount necessary to avoid the fees. I specifically asked him about flying out of Luton airport instead of Gatwick.

You CANNOT convert money back at different airports. But not only did he flat out lie about that, he didn't even fill in the receipt properly so that we could've changed the money back at Gatwick.

This booth needs to be shut down or, at the least, fire that employee.

This place is a scam.. they gave me a rate of £1 = €0.81 when the exchange rate is currently £1 = €1.17 from change group own site. The rate has never been that bad on the pound so don't bother with the crap response based on click rate updating at 10.30am!! You are the robbers!

LAX

I got scammed for a $210 loss…

“Converted” my $815 USD to 15,500,000 ₫, which is $605.”

SO BAD! MY GOD

Rip off at LAX, 33% less than I normally get! my normal exchange would be 6 BRL, They gave me 4 BRL per USD. I could’ve got five if I’ve ordered 24 hours ahead. Management at LAX should not allow this kind of third world currency exchange to operate on Airport premises

I ordered a bunch of currency for the country I was travelling too. Despite getting a conformation, and then (2 days later) a further notice that my currency awaited pickup, none of the airport staff has heard of it.
It seems the emails are automatically generated simply to bring you in to the kiosk. Now I am trapped airside with no hope of locating the required currency.
Appalling service; essential fraud.

At SFO airport, ICE provided $200 SGD for $207 USD which included a $10.95 fee. Rep explained the rate I had looked up online was a bank to bank rate. In Singapore at a currency exchange place (not a bank), I got $260 SGD for $200 USD so paid $60 more on $200 exchange so is 30% loss. Shame on San Francisco Airport for allowing this company to fleece it's customers. They should bring in a company that is more honest and follows standard business practices.

Jade helped me with my currency exchange at the downtown Norfolk Virginia location. She was very friendly, knowledgeable, and efficient.

Scammers!!! They gave me 533 pounds for 960 USD which is ridiculous