Iberostar Hotels & Resorts Reviews 362

Peter has the BEST entertainment team on the Island Sparkles, KK, Big Wayne, Skinny aka Ankle Socks, Fynes, Freshhhhhh, Concrete and miguel the vibes these guys bring will have you not wanting to LEAVE the resort.. The Bar by the pool when you get Jevon, Oshaine, Chenslee, Javed or Errol you will be treated with the BEST drinks and service.. If you would like THE BEST massage to remove all your knots ask for SHANNON she's the most beautiful person and will make sure you leave all your aches and pains.. The lifeguards are amazing always looking out for the people especially during the foam parties where the kids can get post in bubbles MARLON, LORRENZO and DAMIEN.. Browning at the towel Hut always serving a smile and warm welcome.. I cannot stress enough how much effort every member of staff from the front desk, to the cleaning, to the bar, to the ENTERTAINMENT, to the gardening team THEY ALL MAKE THE RESORT what it is the effort they put in to make you feel so welcome I really hope management know without them the hotel would be NOTHING I am coming back just for that reason alone 🇯🇲💫🤞🙌 The star camp for kids will absolutely surprise you parents it's AMAZING Kimberley and the team were fantastic and we really liked Roshane although we feel with his vibes and dance moves he should be in the entertainment team I hope to see him there when we come back LOVE TO ALL THE STAFF WHO MADE OUR STAY EPIC Ibero management TREAT THEM GOOD AS THEY MAKE US GUEST WANT TO COME BACK

The a/c had been turned off for the whole hotel but the room was stuffy and although 4 times requested a fan no one had the decency to advise that these were not available. It appeared that management were never around to speak to. Our room was very uncomfortable noise was horrendous all night long. Groups of cars were travelling at 04.30 honking horns all the time just below our room. I had been advised by friends to upgrade room but felt we didn’t need a fab view but was not aware that we would have loud traffic noise. A very disappointing first and last experience with Iberostar as apart from bedroom issues, dining room issues, it was very poor quality of wines on inclusive rate. Iberostar management - I would like to say how welcoming all your staff (not reception desk) were and all very happy to assist where possible. Your staff are a real bonus to your company, shame on any management that may have been around.

We’ve stayed at a few Iberostar places (Budapest and El Mirador), our most recent stay was Anthelia.

The food has always been excellent, particularly breakfast which is always buffet style.

Anthelia is the largest hotel and its buffet was huge. All the buffets had parts that changed daily, so one night there was sushi and the next roast pork… There is literal honeycomb the honey drips from, ice cream with cones and a chocolate fountain. You can ask for some things cooked to order, like steak, fish and eggs.

The staff are excellent too. Cheerful, efficient, empathetic and friendly.

At Anthelia we arrived 3 hours before check-in and there was no problem getting access to our room. We made requests via the app and nothing was too much trouble.

The facilities are amazing, but there are little details, mostly in the rooms, that need some work.

At Anthelia the toilet roll holders fail in their only function!

We will keep using the Iberostar brand as they have proven reliable and helpful.

Particularly Anthelia, where we took our almost 2 year old. It was the perfect mix of somewhere nice for us and still child friendly.

Lovely hotel in great location. Staff very friendly and food good. Lovely walk into Lagos. We stayed in a pool view room (the smaller pool) which was peaceful though this may have been due to the time of year.

Always a good choice of food in the buffet restaurant and something for everyone. Would recommend lunch in the a la carte snack bar. The bar area had a great choice of branded spirits and cocktails. Staff always very friendly and helpful in all areas of the hotel. Would recommend.

Stayed at the Iberostar Selection Anthelia with my family for a week, and overall, it was a decent experience but not quite what I expected for the price. The location and views were fantastic, and the pool are was well-maintained with plenty of sun loungers. However, the rooms felt a bit outdated, and we encountered some minor issues like a leaky shower and slow room service. The food selection at the buffet was good, though it did get repetitive after a few days. The staff was friendly and helpful, but there were times when service seemed understaffed, especially during peak hours. It's a nice place, but I think there's room for improvement to make it feel more like a true 5-start experience.

Review Iberostar las dalias 16/10/24 to 23/10/24

This is an easy review to write because everything was just brilliant.
I usually find one or two staff are worth a mention, however, at Iberostar each and every staff member I had dealing with was, without exception, extremely friendly, totally professional and a just pleasure to deal with, even when I messed up attempting to speak Spanish.
So 10 out 10 to all the staff.
The food during the week while we there had a different theme every night with relevant cocktails.
We are a family of six, ages-ranging from 9 to 73 years old.
The food was of a very high standard with plenty of choice at each meal, although breakfast tended to be very similar each day. All six of us found plenty to eat and drink, I know I have put on a few lbs.
Our room 635 had a well stocked bathroom and was cleaned everyday, with towels replaced when requested, the cleaners were prepared to work around us when we where in the room.
The air conditioner worked well. We paid 21 euros for the hire of the room safe, 3 euros per day.
The entertaining team were terrific, full of action during the day and really well presented shows in the evening. I also never had to wait at the bar for more than a few minutes, sometime not at all. The kids loved the ice creams and we enjoyed the ice cold prosecco.
There were plenty of sun loungers around the pool area, the water felt a little cold at first, but perfect after a couple of minutes, our grand daughter spent countless hours in the pools.
The adult only area I found to have a more relaxed feel I spent some time there, again plenty of loungers, I did have a go in the whirl pool but not really my scene, not sure about the loungers in shallow pool, I couldn't quite see the point.
We booked a couple of trips and shows through a representative who was sat next restaurant named Hector, they all worked out and we all had a wonderful time.
Just a couple of personal points which I felt would have improved the my stay.
A bar at the adult only area would be nice touch.
Tea and coffee facilities be available at lunch and dinner as well as breakfast time in the restaurant.
Tea making facilities in the room, although I did get a kettle from reception with a 10 euros deposit.
All in all we had a fantastic week at Iberostar.

What a complete debacle this holiday turned out to be! First off, we shelled out around three grand for a week during the off-season—seemed like a steal, right? But the organization from Love Holidays and the hotel? A total shambles.



Let’s kick things off at the airport. We paid extra for a private taxi, only to twiddle our thumbs for over an hour waiting for the driver. The car was a relic from 2001—scraped and battered, more suitable for the scrap heap than a holiday! The woman who ushered us to the vehicle immediately began hawking tours, setting the tone for the week. I received no less than ten texts about these “fantastic deals” during our stay. It felt like a sales pitch from the moment we arrived!



The hotel? Well, it was decent—definitely not five-star material, but a solid four. The rooms were clean, but the reception experience? Absolutely horrendous! The staff barely spoke English or German, which is shocking in the tourism biz. After an agonizing check-in with zero hospitality, we finally got our keys and headed to our room, which, to be fair, was alright.



Now, the main buffet restaurant was a pleasant surprise, with a decent variety of food. But the themed restaurants? An absolute catastrophe! We ventured into the Italian joint, and if we were Italian, we’d have been mortified. Their version of lasagna looked like it had come from a nightmare, and the starter? I could whip up something more appetizing at a buffet!



And the staff? They seemed utterly uninterested. It was clear they were overworked and underpaid; they even told us as much! When we waited ages for our starters, their response was basically, “Who cares? We don’t get paid enough to bother!”



Then there was the nightclub experience—oh dear! The DJ was dreadful, turning what should have been a lively party into a snooze fest. Even the free drinks couldn’t lift the mood; most folks were leaving early, visibly unimpressed.



Let’s not forget the hotel staff who approached us with travel tips. One charming fellow named Victor convinced us to attend a timeshare presentation for a “free massage.” My husband talked me into it, despite my better judgment. The presentation stretched into a torturous 3.5 hours, culminating in a pitch for a timeshare at a whopping $27,000! What a ludicrous scam!



On the bright side, the pools were lovely, always clean, with plenty of sunbeds. The beach was a short stroll away, which was a bonus. But then, the relentless sellers on the beach became a real pain. One chap even woke me from a blissful snooze to peddle sunglasses! The hotel seriously needs to rein these folks in; they were far too aggressive.



Finally, when we checked out, the receptionist didn’t even bother to ask how our stay was. Just a quick “bye.” Really? In a five-star place?



So, if you’re after a genuinely relaxing holiday, do yourself a favor and head to Mauritius or the Seychelles instead. This place felt more like a tourist trap, where guests are treated like walking wallets based on their nationality. What a farce!

This boat is misappropriately named as it's nothing of the sort. The boat is nice enough, the accomodation is good, the staff are friendly and helpful, however the excursions offered are dire! The excursion boats are noisy, so very little chance of seeing any wildlife at all, unprotected from the sun and whilst the guides spoke English it was a bit like listening to Yoda on steroids. I was booked for 3 nights 4 days. So the first day is a complete waste, boarding at 3pm and not setting off till 6pm, spending the next two days with alleged excursions and 'lectures' and shows to disembark on day 4 at 8.am. The excursions were far from comfortable usually rushed and mostly disappointing. visit to an indigenous small holding was nothing of the sort, not at all indigenous. The 'lectures' were fragmented, disjointed, and seemed to be a collection of computer files which always had be searched for and then displayed. Not professionally presented. The shows seemed to be a mish mash cobbled together either by some of the guides or the staff, totally mis advertised and extremely disappointing and a complete waste of time and money. If however you want a 'Butlins' type boat trip this might do it for you. I was disappointed.

We stayed at Iberostar, Hercig Novi in Montenegro. If you love the smell of sewage and s**t 24/7 ... if you love undercooked, overcooked or not cooked at all, tastless luke warm food, if you love filthy dirty rooms, arrogant and rude staff, no bar snacks except stale biscuits, a swimming pool that resembles a foot spa, poolside toilets with no locks, watered down drinks, dried crackers as a gluten free option, cross contamination of food, chefs that dont wear gloves when cooking, the same chefs who use utensils for the fish and then turn around and pick up raw chicken with those same utensils, entertainment that sends you into a deep sleep and is repetitive and boring, tinned food, stale food used from previous days, dirty counters and tables, then THIS IS THE HOTEL FOR YOU!

We paid over £3,300 for a sea view.  Because of the stench of s**t and sewage inside and outside our room, we opened our patio door ONCE during a 10 day stay. We complained immediately regarding the smell and the cleaner came to the room with ...... air freshener. You cannot increase the temperature of the AC as it reverts back to luke warm air. The hotel showed us another room half the size of what we paid, which we refused. The reception area resembles the inside of a village hall, considering its supposed to be 4* star, you would think there would be an actual sofa instead of bloody garden furniture to sit on. It's bland, bleak, depressing, not welcoming, very much like the staff and their attitudes, particularly the security.

Within 5 minutes of entering our room our feet were black. We stayed in Kometa block. If you can't get enough of the smell of s**t, don't worry, just walk out into the corridor and you can fill your lungs with the smell of sewage until your hearts content. Almost every person we spoke to commented on the smell and the appalling food. The septic tank was directly outside the Kometa block with a flu billowing out sewage gas. The hotel staff are liars as they told us it was fixed, it wasn't fixed during our 10 day stay.

We deliberately left rubbish in certain places in our room, which the cleaner never picked up. The floor was not mopped in 10 days, the bed wasnt made properly. The pillows are as thin as paper.

I've stayed in cleaner hostels than this hotel. It's not deserving of 1 star, let alone 4/5. The hotel is run down, paint peeling off the walls, bird s**t on doors and windows in one of the bars, dead plants everywhere, an absolute joke and sham of a hotel.

We are currently taking action again Jet2 for this s**tshow of a holiday. If I could give 0 stars, I would!!

There is one plus, the old town is beautiful....save your money and stay there!

Tried to get date availability dates from the Iberostar website so i could book a holiday....couldn't get anything - not even suggested alternative dates to the ones I specified.
Then decided to read the negative reviews to see if other folk are having the same problem...... glad I did. Will definitely be looking elsewhere and won't waste my time any further.

Iberostar has always been our go to spot. Mainly because of the service we receive. For our vacation last month, we stayed at the Suites and from the point of entrance and throughout our stay, the service was top-notch. Our Concierge Nadine too is as family and planned such awesome shows. We will definitely be going back.

I claimed about bugs in the hotel (including in the restaurant) but the client service wrote me it was not an acceptable claim...interesting no?

Furthermore, I booked for the second time at Iberostar to benefit from the kid club (Star Camp) to get free time for myself. I used this service last year in another Iberostar hotel, and it was great.
But the rules have changed, you are now required to stay with your kid during half of the Star Camps hours which was not the case last year and which is not explained on the Iberostar website. What a disappointement since it was the main reason of my booking!

My family and I visited Iberostar in Senegal and was very disappointed with the entertainment I wanted to see African Dancer and music just full of culture but we got Butlins entertainment
Thought Christmas they would bring it on but no same boring entertainment so it was a early night for us
DISAPPOINTED

Iberostar ElMansour Mahdia

We have just spent 10 nights at this hotel and can not fault it . From the second we turned up the staff were there on hand to help . Full of smiles and very polite .

The rooms were spacious and clean with a great view over looking the ocean.

Entertainment was amazing. There was something to do all day , from archery to tennis, French bowels and so many pool activities to mention . The whole Entertainment team were brilliant. We had sisco and Mario dancing and getting us to lots of the events and they were truly impressive.
Each evening a show was put on from dancing to fire breathing

Facilities there is something for all ages . Small kids Entertainment and play park aswell as there own pool . There were 3 more outside pools and a further indoors pool . All which are look over by a group of life guards that were there to make sure that you got the most out of your time and keep you safe .
There was small shop on site which had everything you needed . Even pool tables and air hockey.

Food was plentiful and changed most nights . Snack bar available most of the day aswell as bbq every lunch time along with a full buffet in the main restaurant.

Bar staff throughout were amazing. They kept your drinks topped up and even made special cocktails.

This is our second time here, 2 years ago, it was so completely enjoyable then we just had to come again - we are very well travelled and we never do that - it’s a big world after all and lots to see - but when a place captures perfect, box ticked guaranteed everything - and that’s just what you are looking for - then I know of no where else better to be. The Beach is jaw dropping with the most stunning colours and mountain backdrops, the very cool and stylish pools a literal stones throw away from that and then surrounded by beautiful tall pines and palms, the location is simply idyllic. Then you have warm, genuine, sincere hospitality with tip top professional service from all the staff - with a grace and spirit that really make the atmosphere what it is, serene, chilled and happy. And then finally the food, you know a place of quality or not by its food , the care , the attention to detail, the variety, the quality of the cuts (fish, meat etc) and the presentation. Food served proudly and with a passion- and it tastes just like all of the above. There are different specials per night too, lobster etc so always something new and different on offer to try. The best buffet , breakfast, lunch and dinner I think I have ever been too. There is an al a carte restaurant too but the buffet was so exceptional we didn’t go there. For an amazing beach, contemporary pools, beautiful staff, chilled and relaxing vibes and excellent food, all guaranteed - a perfect family summer holiday

Just have come back from the Holidays.Hotel Iberostar Cala Domingos. The food was perfect, great choice, I really mean it. I had no chance to try even a meat because we had every day seafood all kinds, vegetables, fruits, cheese, etc and meat of couse!! The rooms were cleand every day. The staff was very helpfull. The animators were fantastic: Diamond, Claudia, Paco, Alejandro and others. I can not imagine how they dealt so well with the crowd of children! But they did! Only one moment- the territory is huge and spreaded on the hill. So the restaurant and reception is placed on the top of the hill and bungalows are spread mostly on the bottom of the hill. But do not panic, they have kind of golf cars, and they pass from the bottom to the top every 10 minutes. Such car can take 10-12 passangers at the time. The same with the beach. it is very good for the children, not deep. There is deep part but it rtarts in 18-20 meters only.There are special water points every 20-40 meters outside the bungalows. So no need to buy water at all. We drank this one, from the water point. The bus stop to the small cities is very next to the reception. Strongly recommend.

Iberostar Selection Llaut Palma Adults Only.
My review is very truthful.
Excellent 5 star hotel.
The first day we were welcomed with refreshments my brother and I celebrated our birthdays at this amazing hotel and spa. Mark our concierge offered my brother and I a glass of champagne and a chilled fresh fruit which was an amazing touch and within minutes of our arrival.
The staff are very welcoming and treat you as though you are royalty. Smiles from all every one all of the time. This is rare!
I have worked in management for over 18 years and I ran a highly reputable catering service in this company which is based in the UK and I can tell you that the standards are extremely high there but the Iberostar Selection Llaut Palma adults only hotel’s standards is 10/10. Cleanliness 10/10, my room was spotless. 10 days stay of pure excellence. Breakfast - 10/10, Dinner - 10/10. (Half board) I am known by others to be fussy and to have high standards and i am vegan as well as gluten intolerant, they pulled out all the stops for me. I cannot fault anything. I can promise anyone who is thinking of going on holiday I highly recommend the Iberostar Selection Llaut Palma Adults Only, you will enjoy your stay. I will definitely be returning for sure!!
Head chef Pedro is so attentive & helpful, nothing was too much for him. He made sure that I had enough vegan and gluten free food to eat. Thank you Pedro you care about your guests so much. You were also kind to other guests. Thank you Jordi as well such a gentleman. Victoria our waitress friendly and kind. Once you sat down a second later you will have a drink on your table and the tables were cleared in an instant. I do not see this in a top restaurant I visit regularly in the UK. Deop replenished the buffet areas and everything looked as if it was the put out for the first time, fresh and enticing. Bianca was always there for support when you needed information. Daba- new member of staff worked one day in the hotel you wouldn’t believe that it was her first day working for the hotel, she had built a rapport with the guests so quickly she speaks English and has translated for me as well in Spanish she is very welcoming. Juan Carlo very hard working, you can see that he enjoys his work always on the ball. The management Yolanda and co were always visible. I wanted to purchase shoes from the displays in the hotel, shoes were made by the owner of the hotel. Yolanda went through strengths to have the quality made shoes to be brought to the hotel for me to take look at. This is 1st class. Alphonso head chef presented me with a delicious breakfast Pedro had a well deserved day off. Communication is definitely key in this establishment there was no need for me to ask for anything. Thank you all for your valuable hospitality. You deserve to call your establishment a ⭐️⭐️⭐️⭐️⭐️⭐️!! Oh the entertainment was great and the roof top terrace the view was extraordinary. Thank you lovely people. We will never forget our holiday. 🔥🔥🔥🫶
Paula P

As soon as you walk in it’s an amazing hotel. The facilities are fantastic and the choice of food is wonderful.
If you want a six star experience go to the pool bar, wow do they look after you. The customer service and the staff are so friendly. Mihaela has the brightest smile, her vibrant personality just makes it special, her natural customer service is fabulous. she is amazing . Go there for her, she will bring a smile to your face. Xxx

We could not have asked for more from a holiday! every aspect of it was first class. The Iberostar Bouganville exceeded our expectations, it's modern, bright, airy and spacious; the staff were simply amazing and couldn't do enough for us, not one single member of staff was ever without a smile or friendly greeting, even the cleaning lady was smiling dancing and singing in the dining room! Denise's yoga and spinning classes were fabulous and her smile and energy were contagious! she got everyone going throughout the day! The evening entertainment was pretty good and martina was amazing on the front desk and absolutely everyone went out of their way to make our stay memorable. Cannot fault the hotel's cleanliness, roomy bedroom, comfy bed, and the prestige package was worth every penny with a fabulous deck to sunbathe, complete with shower, jacuzzi and drinks fridge complete with bubbles, so we never had to go far. the food was outstanding, the wines were lovely, honestly five star all round! thank you

The Iberostar Anthelia in Costa Adeje Tenerife was superb! From checking in to check out the service was 5*+
All of the staff were so friendly, helpful and worked so hard.
The hotel grounds were immaculate, and the beach front location was perfect.
The swimming pools were fantastic, very clean, the pool bar was excellent and the staff brilliant.
The buffet for dining was excellent, so much choice, freshly cooked food using high quality ingredients - something for everyone!
I would highly recommend this hotel! I never like to go to the same place twice as I like to try new places each time I holiday but this hotel would be my exception I would go back here in a heartbeat!