Very professional with dealing with my travel docs for my cruise. Followed by sorting a good cabin for the cruise I was interested in for 2027. Because of the help and friendly chatting I felt well at... See more
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We’ve booked another holiday (this time multi centre) through Paul at Hays Winchester. His extensive knowledge and excellent after-sales service are the reasons we continue to consult and book with hi... See more
Company replied
I cannot thank the travel agent enough - she was extremely kind and helpful guiding me through the process towards a successful outcome. And it didn’t stop there - this has been followed up with help... See more
Company replied
Pleasingly very good.. we were given full attention from the moment we entered the shop. At the enquiry stage we weren't even sure what we wanted, but your consultant Claire, carefully noted our prefe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 The Square, SO23 9EX, Winchester, United Kingdom
- 01962 853300
4.9
Excellent
437 reviews
Asks customers to review
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Nice atmosphere
Nice atmosphere, lovely sales representative and attention to detail and very professional.
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff
The staff, Zoe from Winchester was amazing very helpful and booking went smoothly
26 July 2026
Reply from Hays Travel - Winchester
Maria,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided helpful service and that your booking process was smooth.
Kind Regards
Hays Travel Winchester
Very professional with dealing with my…
Very professional with dealing with my travel docs for my cruise. Followed by sorting a good cabin for the cruise I was interested in for 2027. Because of the help and friendly chatting I felt well at ease and booked the cruise. Alison has always been helpul, professional and a credit to the company
2 August 2026
Clair Douglas conducted our booking,she…
Clair Douglas conducted our booking,she is very experienced and made our experience very positive,Clare sorted everything out,full information given,please pass on to main office.
31 July 2026
Reply from Hays Travel - Winchester
Thank you for your lovely review and kind words. I am most grateful for this and have let my manager know. I am pleased that I was able to help make booking your holiday a positive experience and reviews are always greatly appreciated. I hope you have a lovely time on your holiday when you go and thank you for booking with us. Thank you Claire.
Once again everything explained…
Once again everything explained properly in a pleasant atmoshere
Thanks Alison
29 July 2026
Reply from Hays Travel - Winchester
Thank you for the kind words and glad that Alison could help you with your cruise booking. Sailing from Southampton just gives that start a relaxed atmosphere and of course the port is only 30 minutes away.
I cannot thank the travel agent enough…
I cannot thank the travel agent enough - she was extremely kind and helpful guiding me through the process towards a successful outcome. And it didn’t stop there - this has been followed up with helpful advice via email and phone calls for which I am extremely appreciative - I fully understand why this is such a successful family business - thank you
12 July 2026
Reply from Hays Travel - Winchester
Thank you for such a lovely review it was pleasure to help you with your flight look forward to helping you with any further holidays
Kind regards
Reply from Hays Travel - Winchester
Thank you for your kind review. I am pleased I was able to help you find your holiday for you and extend the summer sunshine even longer for you both. Thank you for your time whilst we found what you were looking for. Claire.
Hays Travel Winchester - always deliver excellent service.
The staff at Hays Travel Winchester were extremely helpful.
30 June 2026
Reply from Hays Travel - Winchester
Thank you for your kind words and review. I am pleased we were able to help you book your latest holiday and we know you will enjoy this family break for you all.
Excellent service.
The staff were very friendly and helpful. Paul gave us a lot of time in finding us a very good cruise holiday. He was very knowledgeable and we trusted his advice. We shall go back to Hays Travel in Winchester to book more holidays.
24 June 2026
Reply from Hays Travel - Winchester
Thank you for taking the time with your kind words and we are glad that we were able to help you with the cruise visiting the ports you wanted. The itinerary looks amazing.
Strongly recommend you speak to Paul at Hays Winchester
We’ve booked another holiday (this time multi centre) through Paul at Hays Winchester. His extensive knowledge and excellent after-sales service are the reasons we continue to consult and book with him. What’s particularly useful is his global city expertise. He knows where to stay, what to visit and how to make the most of your time there without having to refer to the computer. Would strongly recommend that you speak to Paul when booking your next holiday.
30 June 2026
Reply from Hays Travel - Winchester
Wow, thank you for the kind words and we are pleased that we could help you get this cruise booking for this once in a life time experience. The itinerary looks amazing and the cruise line just adds the high expectation you love.
Helpful and knowledgeable.
Helpful, friendly and knowledgeable. Prepared to listen to concerns, investigate and respond.
27 June 2026
Reply from Hays Travel - Winchester
Many thanks for the kind words and Claire was so pleased that she was able to help you with your travel plans to South America. Your itinerary looks amazing and please let us know once you get back how it went.
Reply from Hays Travel - Winchester
Thank you for the kind words and it was really nice seeing you again. To go cruising from Southampton just makes that start relaxing, the itinerary looks amazing. Paul
Paul was so helpful and efficient in…
Paul was so helpful and efficient in finding out the best flights for me to Shetland in early September.
Tickets came through very promptly too.
18 June 2026
Reply from Hays Travel - Winchester
Thank you for your comments
I was looking for ideas for a holiday…
I was looking for ideas for a holiday to celebrate a special birthday. I had no idea where or what I wanted but just wanted an inspiration. Zoe listened carefully to me and provided me with some brochures with suggested destinations. and said she would prepare me 3 quotes. All the time she was very patient. We talked about the difference between half board and fully inclusive, type of accommodation I liked and the flying time to destinations. I mentioned that I had looked at Sandals but she suggested I looked at beachcomber. Various options caught my eye and she suggested that she could ring Beachcomber and see if there were any special offers available. It was through this conversation that I settled on a 2 centre holiday to the Seychelles. It was wonderful to deal personally with an assistant who listened and acted on my thoughts. Nothing was rushed and I didn’t feel pressurised. It was just a very pleasant experience. Zoe careful explanation of all the T& cs should be commended and her ability to ask about transport to the airport, currency and payment options was very thoughtful
20 June 2026
Reply from Hays Travel - Winchester
Thank you for taking the time writing your kind words about Zoe, she was so proud and happy that she managed to get your amazing holiday all sorted for you. Beachcomber Holidays are an amazing company to travel with. We will pass on to Zoe your review once she gets back from her own holiday.
Not at all rushed and very knowledgeable .
Paul gave us a lot of his time and was extremely helpful, with good suggestions. There was no rushing us.
12 June 2026
Reply from Hays Travel - Winchester
It was nice seeing you the other day and I was so surprised with that saving the cruise company gave you. The itinerary looks amazing and all you need to do is choose your excursions to enhance the cruise. Hope to see you soon.
Very helpful and supportive staff
Very helpful and supportive staff. Patient and understanding. Knowledgeable. To be recommended and we'll be using again.
11 June 2026
Reply from Hays Travel - Winchester
Thank you for your kind review. It was a pleasure to be able to help you put together your holiday, it is always nice to help customers build a holiday to include everything you are wanting from it. It is a pleasure to look after you and hope you enjoy your holiday when it comes round. Thank you again for your lovely review. Claire.
We are happy to have booked a cruise.
11 June 2026
Reply from Hays Travel - Winchester
Thank you for the kind words and glad that we could help you with your cruise bookings. It will be nice to have 2 cabins with balconies on either side of the ship so you will both be able to share the sun at different times of the day from each others cabin.
Another holiday booked with the…
Another holiday booked with the excellent advice from Paul for where to book. Paul really understands what we like and always delivers.
7 June 2026
Reply from Hays Travel - Winchester
Glad I could help you with the planning of the holiday and with the suggestions made I knew that the ideas given to you would tick each box for your holiday needs. Even the dates worked out so hubby gets back in time for his concert the next day. Hope the family wedding goes well in a couple of weeks.
Paul at hayes Winchester is amazing…
Paul at hayes Winchester is amazing just booked 2 nd cruise with him he has so much patience and knowledge advising us in all our questions never felt rushed will always go there felt like he listens and you feel he wants you to have the best time even acknowledging our 2yr old granddaughter and talking to her
7 June 2026
Reply from Hays Travel - Winchester
Thank you for taking the time writing your kind words, I was so glad that we were able to help you with the family cruise and glad we got those cabins in the right location. It will be amazing and for you to get those early morning visits via the balcony from the grand daughter just makes it all the better. Enjoy your next holiday to Majorca.
Excellent as usual
Excellent as usual. We have used this company for many years and always found them efficient and helpful .
23 May 2026
Reply from Hays Travel - Winchester
Thank you for taking the time with your kind words, we know how you like to be away over the festive season on your favourite cruise ship and to get that particular cabin will help you get that wintersun. Paul
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