I have used Hays Travel (wigan centre branch), over a number of years now & I'm really happy with the service they provide. They remove all the stress out of booking a holiday, as dealing fa... See more
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I went in to discuss a cruise, knowing absolutely nothing about them, the agent was very knowledgeable & helpful in our decision of which one to choose. Looking forward to our first time cruising.
Company replied
Ellie was very helpful in helping us to book a last minute holiday. She was knowledgeable about the area we wanted to go and listened to what we wanted our hotel to have. Our expectations were met f... See more
Company replied
Nicola, the lady who we booked with, was brilliant! Each time I asked a question Nicola answered promptly and with the answers I needed. No change or new idea regarding our booking was too much troubl... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 Market Place, WN1 1PJ, Wigan, United Kingdom
- 01942419262
5.0
Excellent
967 reviews
Asks customers to review
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Staff booking process information and…
Staff booking process information and friendliness all excellent
9 August 2026
Very helpful with good explanations and…
Very helpful with good explanations and friendly advice
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kelly was excellent helping with our…
Kelly was excellent helping with our flight and information
1 August 2026
Reply from Hays Travel - Wigan
Julie Dobbs,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was able to provide excellent assistance with your flight and information.
We got just what we wanted.Lyndsey was…
We got just what we wanted.Lyndsey was jolly and very helpful
6 August 2026
Reply from Hays Travel - Wigan
Francis Gerard,
Thank you for your wonderful 5-star review! We are so pleased to hear that you received exactly what you wanted and found our service helpful.
Kind Regards
Lyndsey
Lovely driver x
29 July 2026
Reply from Hays Travel - Wigan
Thankyou Alison,
We will pass this feedback onto Alfa.
Hays Travel Wigan
I went in to discuss a cruise
I went in to discuss a cruise, knowing absolutely nothing about them, the agent was very knowledgeable & helpful in our decision of which one to choose. Looking forward to our first time cruising.
4 August 2026
Reply from Hays Travel - Wigan
Lois Shaw,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you in choosing the perfect cruise for your first experience. We hope you have a fantastic time!
Kind Regards
Lyndsey
Brilliant service!
Nicola, the lady who we booked with, was brilliant! Each time I asked a question Nicola answered promptly and with the answers I needed. No change or new idea regarding our booking was too much trouble. Nicola went over and above to ensure our booking went smoothly.
27 July 2026
Reply from Hays Travel - Wigan
Mrs Wendy Hilton,
Thank you so much for this wonderful review! We are so pleased to hear that our colleague was so helpful and efficient. We are delighted to know that your booking went smoothly.
Staff are great to deal with
Staff are great to deal with. They were very informative too.
2 August 2026
Reply from Hays Travel - Wigan
william patrick,
Thank you for your wonderful feedback! We are so pleased to hear that our team was great to deal with and very informative.
Kind Regards
Yasemin
The staff were very helpfilul and…
The staff were very helpfilul and tailored my holiday for me
2 August 2026
Reply from Hays Travel - Wigan
Mrs Margaret Sherratt,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful in tailoring your holiday for you. We truly appreciate your kind words.
Kind Regards
Yasemin
Very helpful and great to deal with
1 August 2026
Reply from Hays Travel - Wigan
Rita,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and easy to work with. We truly appreciate your kind words.
Kind Regards
Kelly
Very good service and could answer any…
Very good service and could answer any questions would go again to book a Holiday
2 August 2026
Reply from Hays Travel - Wigan
Shaun,
Thank you for your wonderful feedback! We are so pleased to hear that you received very good service and that we could answer all your questions. We look forward to helping you book another holiday soon.
Kind Regards
Andrea
Kelly your adviser when above and…
Kelly your adviser when above and beyond to find us a suitable holiday.
1 August 2026
Reply from Hays Travel - Wigan
Mrs Vernon,
Thank you for your wonderful feedback! We are so pleased to hear that our adviser went above and beyond to find you the perfect holiday.
Kind Regards
Kelly
Making memories
I have booked with this company many times
Had great customer service and prices
This time no different
All ladies go out there way to help you find perfect holiday
31 July 2026
Reply from Hays Travel - Wigan
David Woodhead,
Thank you for your fantastic feedback! We are so pleased to hear that our team consistently provides excellent service and helps you find the perfect holiday every time. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Wigan
I have used Hays Travel (wigan centre…
I have used Hays Travel (wigan centre branch), over a number of years now & I'm really happy with the service they provide.
They remove all the stress out of booking a holiday, as dealing face to face with a person which in my opinion is a great advantage working together to provide me with there experience navigating myself through the best option for my budget.
They provide you with hard copies along with electronic details of my booking.
They provide myself booking in prior to arrival at the airport.
Also collecting my tickets hard copies & electronic versions.
I will be booking my next holiday through Hays Travel ( wigan Branch) when the time comes in the future
31 July 2026
Reply from Hays Travel - Wigan
Derek,
Thank you so much for your wonderful review! We are so pleased to hear that we can remove the stress from booking your holidays and provide you with excellent service. We look forward to helping you book your next adventure!
Kind Regards
Hays Travel Wigan
Reply from Hays Travel - Wigan
Peter Naylor,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, efficient, and knowledgeable. We truly appreciate your kind words.
Kind Regards
Kelly
Andrea was very welcoming and courteous…
Andrea was very welcoming and courteous when checking through various hotels to choose from and explained/showed us the various breakdowns. Really helpful and navigated through our requests
27 July 2026
Reply from Hays Travel - Wigan
margaret Szabo,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive experience for your holiday booking and was so helpful with your requests.
Kind Regards
Andrea
We booked our 2nd holiday with Ellie…
We booked our 2nd holiday with Ellie and had another excellent experience with our questions answered swiftly leading to another hassle free booking.
30 June 2026
Reply from Hays Travel - Wigan
David,
Thank you for your wonderful feedback! We are so pleased to hear that you had another excellent experience and that your questions were answered swiftly, leading to a hassle-free booking. We appreciate your continued trust in us!
Kind Regards
Ellie
Yeah everything went fine booking for…
Yeah everything went fine booking for next yr holiday thank you
26 July 2026
Reply from Hays Travel - Wigan
Louise Parker,
Thank you for your wonderful feedback! We are so pleased to hear that everything went smoothly with your booking for next year's holiday. We appreciate you choosing us!
Kind Regards
Ellie
Ellie was very helpful in helping us to choose a holiday
Ellie was very helpful in helping us to book a last minute holiday.
She was knowledgeable about the area we wanted to go and listened to what we wanted our hotel to have. Our expectations were met fully. The whole process was made easy to understand. We are now looking forward to our holiday in Majorca
23 July 2026
Reply from Hays Travel - Wigan
Ann ,
Thank you for your wonderful review! We are so pleased to hear that your experience was so positive and that we could help you find the perfect holiday. We hope you have a fantastic time in Majorca!
Kind Regards
Ellie
Very professional and Helpfull
24 July 2026
Reply from Hays Travel - Wigan
Stan Hewitt,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be both professional and helpful. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Lyndsey
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