Hays Travel - Wareham Reviews 

400
TrustScore 5 out of 5

4.9

8a South Street, BH20 4LT Wareham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently booked a holiday to turkey with a lady called Tam at the Wareham store and I couldn’t be more happier with the service I was given. She found the best deal for me and my family ensuring all... See more

Rated 5 out of 5 stars

Hays travel Wareham have polite, helpful and staff who are always willing to go that extra mile to organise holidays, that is why we always book our holidays with them. Thoroughly recommend Hays Trave... See more

Company replied

Rated 5 out of 5 stars

Tam, the lovely lady who helped me, was delightful. She listened to everything I was looking for and found suggestions that I hadn't even thought of that were perfect. Friendly, welcoming, helpful. Th... See more

Company replied

Rated 5 out of 5 stars

There were two reasons for going to Hays Travel in Wareham. Firstly we had to take our passports before our next holiday. India dealt with this admin task quickly and without any fuss. The second reas... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8a South Street, BH20 4LT, Wareham, United Kingdom

  • 01929 552455

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(400)

122,421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently booked a holiday to turkey…

I recently booked a holiday to turkey with a lady called Tam at the Wareham store and I couldn’t be more happier with the service I was given. She found the best deal for me and my family ensuring all my needs were met. Throughout the whole process she ensured I was happy and the customer service was incredible. I have booked lots of holidays before but nothing compared to how easy and amazing booking this one was. Thank you Tam you was brilliant I will definitely book with you again :)

9 July 2026
Rated 5 out of 5 stars

Very good

Very good. Pleasant travel agent Tamara found me a nice cruise. Well done. I look forward to many more happy holidays with Hayes Travel.

18 July 2026
Rated 5 out of 5 stars

Friendly & professional service

Friendly & professional service.
India advised us on all aspects of our cruise booking & suggested the option of paying for our holiday on a monthly basis.

12 July 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

Thank you for your wonderful feedback! We are so pleased to hear you received such friendly and professional service, and that the payment option was helpful.

Rated 5 out of 5 stars

India was very efficient and very happy…

India was very efficient and very happy and pleasant.

11 July 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

Thank you for your wonderful review! We are so pleased to hear that you found our team member to be efficient, happy, and pleasant. Your kind words mean a great deal.

Rated 4 out of 5 stars

The lady advisor was very helpful and…

The lady advisor was very helpful and helped us to book the holiday that we were interested in. We have used Hays travel for several years and will continue to do so in the future.

10 July 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

Many thanks for your kind comments. Look forward to many more holidays!!
Annette

Rated 5 out of 5 stars

Excellent service on booking our…

Excellent service on booking our holiday. India gave us a first class service, knowledgable on what was available to suit our requirements. Recommend Hayes travel Wareham.

2 July 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

Thank you for your wonderful feedback! We are so pleased to hear you received such first-class service and found our team knowledgeable in helping you find the perfect holiday. Thank you for always coming back to us for your holidays, it is always lovely to seee you :)

Rated 5 out of 5 stars

Polite and helpful staff

Hays travel Wareham have polite, helpful and staff who are always willing to go that extra mile to organise holidays, that is why we always book our holidays with them. Thoroughly recommend Hays Travel Wareham for great personal service. Well done and once again thank you.

26 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

Thank you so much for your wonderful review! We are so pleased to hear that our team consistently provides you with excellent personal service and goes the extra mile to organize your holidays. We truly appreciate your continued loyalty and recommendation.

Annette

Rated 5 out of 5 stars

Tam - an absolute star

Tam, the lovely lady who helped me, was delightful. She listened to everything I was looking for and found suggestions that I hadn't even thought of that were perfect. Friendly, welcoming, helpful. They were very knowledgeable, excellent as someone booking for the first time.

19 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We're so glad to hear you had such a positive experience! It's wonderful that we could provide helpful suggestions and make your first booking seamless. Thank you for your kind words.

Rated 5 out of 5 stars

The ladies from the Wareham office…

The ladies from the Wareham office could not of been happier to of served us , they double checked all aspects of our special trip , just from start to finish brilliant we,ve had a few bad experiences with others but could not fault them

21 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We're so pleased to hear our team in Wareham provided such brilliant service for your special trip, double-checking every detail. Thank you for your kind words!

Rated 3 out of 5 stars

I booked my flight to Berlin through…

I booked my flight to Berlin through Hays Travel. I spoke to Anita who was such a chatterbox she did not give me options for times to fly from Heathrow to Berlin. An had to go back to change my flight times to a earlier flight from Heathrow. After I did my own research on my laptop.

7 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

Thank you for your feedback regarding your flights. I understand that the amendment has now been rectified and trust you are happy with the flights booked.
Annette

Rated 5 out of 5 stars

Tam was lovely

Tam was lovely, nothing was to much trouble

12 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We are so glad to hear this. Thank you for your kind words and positive feedback. We appreciate it.

Rated 5 out of 5 stars

Excellent service from India

Excellent service from India

6 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We're glad you enjoyed your experience and thank you for always trusting in us. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

The travel

The travel
Agent we saw was very noligablec about the cruise gave us advice and time to think about what was said

7 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We're happy to hear our agent provided knowledgeable advice and ample time for your cruise decision. Thank you for your positive feedback!

Rated 5 out of 5 stars

Usual professional service from Hays Travel - Wareham

There were two reasons for going to Hays Travel in Wareham. Firstly we had to take our passports before our next holiday. India dealt with this admin task quickly and without any fuss. The second reason was to book a cruise we are going on in 2028. We are going on it with another couple. India explained everything we needed to know about the cruise, the cost, the itinerary etc. She helped us select the most appropriate cabin and choose our dining preference. This is the 10th cruise we have booked through Hays Travel over the last 4 fours and would highly recommend them to help with booking your holiday.

5 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We are so pleased to hear about your positive experience with us and that we could assist with your passport administration and cruise booking. It's wonderful to know you found our service helpful and professional. Thank you for your continued loyalty!

Rated 5 out of 5 stars

Everything was explained really well…

Everything was explained really well which made the whole booking process easy. As you get older it’s takes a minute to take it all in. I was never rushed and that was really helpful

3 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We are so pleased to hear that our clear explanations made your booking experience easy and stress-free. Thank you for your kind words!

Rated 5 out of 5 stars

outstanding

outstanding, friendly service. All the time in the world for the customer, excellent staff.

2 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We are so pleased to hear our team provided excellent, friendly service. Thank you for your taking the time to leave this review :)

Rated 5 out of 5 stars

We booked the holiday we wanted having…

We booked the holiday we wanted having been given useful advice about Majorca and the hotel and flight deals available. Hays travel agent India was very helpful and pleasant. Thank you for combining a good service with an enjoyable experience.

2 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

Thank you for your wonderful 5-star review! We are so pleased we could help you find your ideal holiday to Majorca. We appreciate your kind words.

Rated 5 out of 5 stars

Tam was happy to help me book a flight

Tam was happy to help me book a flight, her 1st day in the role & provided a friendly great service.

2 June 2026
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We are so glad to hear we provided such great service, especially on a first day! Thank you for your kind words.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look