Once again our experience was brilliant. Sam answered all our questions we had regarding the holiday we booked and one we are wanting to book for 2028. Coming back with details about the 2028 when he... See more
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Nikki was brilliant in explaining everything to us and a really nice person overall.everything went smoothly, she assured everything was absolutely correct and put my mind at rest.brilliant.cant wait... See more
Company replied
Visited Hays travel Wakefield branch to book another holiday , we always find the staff very welcoming and helpful. Staff member Charlotte was absolutely fantastic and helped us to find a holiday that... See more
Company replied
My initial enquiry was via e-mail with details of what I wanted. A quick reply was received acknowledging my request and then a short time later the details and options arrived. Alana at the Wakefield... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Westgate, WF1 1JY, Wakefield, United Kingdom
- 01924 688077
4.9
Excellent
1K reviews
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Once again our experience was…
Once again our experience was brilliant. Sam answered all our questions we had regarding the holiday we booked and one we are wanting to book for 2028. Coming back with details about the 2028 when he has done a little homework on it.
1 September 2026
Reply from Hays Travel - Wakefield
Thank you as always Sandra :) Will be back to you soon for the next one! ^Sam
Reply from Hays Travel - Wakefield
Thank you for your feedback. It is greatly appreciated.
Great service friendly staff always…
Great service friendly staff always book with you is it about time you give me more discount.
30 August 2026
Reply from Hays Travel - Wakefield
Thank you for the lovely feedback Angela :) We'll see what we can do about the discount next time! ^Sam
Excellent customer service
Excellent customer service, very friendly, extremely polite & professional
21 August 2026
Reply from Hays Travel - Wakefield
Thank you for lovely feedback - Alana
Staff always friendly and helpful.
21 August 2026
Reply from Hays Travel - Wakefield
Thank you, we look forward to seeing you again soon - Alana
Absolutely great service
Absolutely great service, the lady that dealt with my request was called Grace and can't praise her enough. She was amazing.
Thankyou Hays.
27 August 2026
Reply from Hays Travel - Wakefield
Thank you so much for your review! It is massively appreciated! If you need anything else, let me know - Grace :)
Reply from Hays Travel - Wakefield
Always a pleasure Mark see you again soon! Cheers, Sam
Great Service
My initial enquiry was via e-mail with details of what I wanted. A quick reply was received acknowledging my request and then a short time later the details and options arrived. Alana at the Wakefield branch dealt with this and the service was excellent. I went to the branch to actually book and was dealt with by Sam as Alana already had customers. The overall service was simply excellent. I wouldn't go to any other branch. I have dealt with the Wakefield branch several times they are all very friendly and professional.
23 August 2026
Reply from Hays Travel - Wakefield
Thanks for the lovely feedback I'll make sure to pass this onto Grace too! Always our pleasure and we'll see you again soon! ^Sam
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback - Alana
Excellent service by Charlotte despite…
Excellent service by Charlotte despite the fact everyone was under pressure due to a number of staff absences.
Always friendly and efficient.
18 August 2026
Reply from Hays Travel - Wakefield
Thank you for your kind review, I will pass it onto Charlotte - Alana
Alana was very helpful and very…
Alana was very helpful and very knowledgeable about Barcelona. A quick and easy booking.
16 August 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback
Visited Hays travel Wakefield branch to…
Visited Hays travel Wakefield branch to book another holiday , we always find the staff very welcoming and helpful. Staff member Charlotte was absolutely fantastic and helped us to find a holiday that was suitable for our needs and in a good location. She even took away the worry of the long transfer time by suggesting a private transfer instead which we're really happy about. Thanks Charlotte for all your help and for answering all our questions. Looking forward to booking with again next year 🙂
15 August 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely comments. We will see you again soon.
Nikki was brilliant in explaining…
Nikki was brilliant in explaining everything to us and a really nice person overall.everything went smoothly, she assured everything was absolutely correct and put my mind at rest.brilliant.cant wait for my holiday next year and I just onow its going to go as smooth as it possibly can.i did warn her there might be a few phone calls off me as im terrible for panicking and she's absolutely fine to answer any questions when needed.fantastic experience overall and will be defo booking again through hays.
16 August 2026
Reply from Hays Travel - Wakefield
Many thanks for your lovely feedback, Nikki.
Reply from Hays Travel - Wakefield
Many thanks for your lovely feedback Julie
Reply from Hays Travel - Wakefield
Thank you for your kind feedback
Very nice helpful and knowledgeable…
Very nice helpful and knowledgeable staff, name of nicci, went above and beyond to get me the best price,
13 August 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback, I will pass it along to Nikki
Good to speak with very efficient
Good to speak with very efficient, patient and professional people.
No complaints whatsoever.
George Wilson
6 August 2026
Reply from Hays Travel - Wakefield
Thank you for the lovely feedback George :) Hopefully speak to you again very soon! ^Sam
Booking made through Sam who was very…
Booking made through Sam who was very helpful and even saved us a few pounds by price matching.
12 August 2026
Reply from Hays Travel - Wakefield
Thank you! So glad we could get you sorted - Grace :)
Grace was a breathe of fresh air
Grace was a breathe of fresh air. A credit to your company so professional, caring and a genuine will to help.
11 August 2026
Reply from Hays Travel - Wakefield
Thank you so much for your kind review! It is massively appreciated. So glad I could help and get you all sorted - Grace :D
Great knowledgeable friendly staff…
Great knowledgeable friendly staff always happy to help
10 August 2026
Reply from Hays Travel - Wakefield
Thank you for the lovely feedback it was our pleasure as always and hopefully we will see you again soon! :) ^Sam
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