Excellent customer service. Andrew went out of his way to be helpful. He explored lots of options for us until we found the right holiday for us within our budget.
Company replied
Location
Switch locationUnit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA Stirling, Scotland, GB
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See what reviewers are saying
We dealt with Matthew in Stirling and he couldn't have been more help, he was very pleasant and was very patient. We got the holiday and extras all sorted out.
Company replied
Always a good experience in the Stirling branch of Hays Travel. The staff are very knowledgeable & friendly. Nothing seems to be a problem for them. They go above & beyond to get the holiday/flights t... See more
Company replied
It was so great to with book Hay's Travel. I will definitely use them again. Compared to other travel agents. Amanda was so efficient, she knew exactly what holiday I wanted. She said they would phone... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA, Stirling, Scotland, United Kingdom
- 01786497286
4.9
Excellent
628 reviews
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I have used Hays Travel for many years…
I have used Hays Travel for many years now and the service and staff go above and beyond, especially Amanda at Stirling branch, who we return to year on year, she goes that extra mile, a true gem and an irreplaceable team member to the Hays team.
4 August 2026
Unprompted review
Reply from Hays Travel - Stirling
Hi Caroline, thanks so much for the lovely feedback, it is really lovely to hear. Amanda Branch Manager
Holiday Booking
We dealt with Matthew in Stirling and he couldn't have been more help, he was very pleasant and was very patient. We got the holiday and extras all sorted out.
2 August 2026
Reply from Hays Travel - Stirling
Thank you for your feedback, we are happy to help. Amanda Branch Manager.
Excellent Customer Service
Excellent customer service. Andrew went out of his way to be helpful. He explored lots of options for us until we found the right holiday for us within our budget.
2 August 2026
Reply from Hays Travel - Stirling
Thank you so much for your feedback, it is greatly appreciated. Amanda Branch Manager
Reply from Hays Travel - Stirling
Thank you for your feedback, it is appreciated. Amanda Branch Manager
All the staff are friendly and do their…
All the staff are friendly and do their best to accommodate my requirements
29 July 2026
Reply from Hays Travel - Stirling
Thank you so much for your feedback. We are delighted to hear that Kirsty was friendly and accommodating to your needs. We truly appreciate your kind words. Craig - Assistant Manager
Excelent service
Kirsty spent a lot of time with us and never tried to push anything on to us . Excelent service
20 July 2026
Reply from Hays Travel - Stirling
Thank you for your review, it is very much appreciated. Craig - Assistant Manager
Amanda was patient informative and…
Amanda was patient informative and determined to find a cruise that worked for me
She was great
20 July 2026
Reply from Hays Travel - Stirling
Thank you for your review! We are so pleased to hear that our Amanda was patient and determined to find the perfect cruise for you. We appreciate your kind words. Craig - Assistant Manager
Knowledgeable & friendly staff
Always a good experience in the Stirling branch of Hays Travel. The staff are very knowledgeable & friendly. Nothing seems to be a problem for them. They go above & beyond to get the holiday/flights to suit your requirements. I'll definitely continue to use their help.
12 July 2026
Reply from Hays Travel - Stirling
Thanks for your feedback, we do appreciate it. Amanda Branch Manager.
Staff very helpful friendly and do…
Staff very helpful friendly and do every thing they can from start to finish.would NOT go to any other travel agent,its hays travel for me all the way.
14 July 2026
Reply from Hays Travel - Stirling
Thank you for you feedback and for coming back to us time and time again. Amanda Branch Manager.
Hay's Travel Agency is excellent.
It was so great to with book Hay's Travel. I will definitely use them again. Compared to other travel agents. Amanda was so efficient, she knew exactly what holiday I wanted. She said they would phone me back and Mathew did exactly that. Excellent service and enthusiasm. Just what Stirling needs.
14 July 2026
Reply from Hays Travel - Stirling
Thank you for your wonderful review, Rhona! We are so pleased to hear that our team provided such excellent service and found the perfect holiday for you. We truly appreciate your kind words and look forward to helping you with your future travel plans!
Craig - Assistant Manager
Great service
Amanda gave was very helpful and guided us through all the options and gave great advice.
13 July 2026
Reply from Hays Travel - Stirling
Thank you for the feedback, it is appreciated. Amanda Branch Manager.
Another tick of my bucket list
Really helpful,I wanted to book a safari and it was simple to do and I’m very happy with staff members suggestions,I’m glad I booked
9 July 2026
Reply from Hays Travel - Stirling
Thank you for your feedback Paul, I'm glad that Amanda managed to get another box ticked for you . Craig - Assistant Manager.
Very personable assistant. My request was dealt with promptly and efficiently by Amanda.
Very personable assistant
5 July 2026
Reply from Hays Travel - Stirling
Thank you for your feedback Eileen, it is greatly appreciated. Craig - Assistant Manager.
Always great to deal with and straight…
Always great to deal with and straight forward as I'm always on the move with work
28 June 2026
Reply from Hays Travel - Stirling
Thank you so much for the feedback, it's a pleasure. Amanda Branch Manager
The help and expertise of Craig in the…
The help and expertise of Craig in the Stirling store made it 5 star
1 July 2026
Reply from Hays Travel - Stirling
Thanks for the great feedback, we really appreciate it. Amanda Branch Manager.
A great shop to go into.staff are so…
A great shop to go into.staff are so friendly and helpful.
24 June 2026
Reply from Hays Travel - Stirling
Thanks for your feedback Lindsey - it's always a pleasure to see you both. Craig - Assistant Manager.
Reply from Hays Travel - Stirling
Thank you for your feedback David it is very much appreciated. Craig - Assistant Manager
Kirsty was excellent
Kirsty was excellent , we didn't really know where we wanted to go, but she helped us to narrow it down to 2 places, when finally we made up our mind, she booked holiday and car parking with ease, we can't thank Kirsty McDonald enough, we recommend hays travel 😃
29 June 2026
Reply from Hays Travel - Stirling
Thank you so much for your feedback, I'm glad that Kirsty managed to get you sorted. Craig - Assistant Manager
Great service from Amanda who took time…
Great service from Amanda who took time to find us the right holiday after the one we were originally looking at from a Hays travel email turned out to have no flights from a Scottish airport . I found this quite annoying but thankfully Amanda saved the day .
29 June 2026
Reply from Hays Travel - Stirling
Thank you for your feedback John. Glad to hear that Amanda managed to get this resolved for you. Craig - Assistant Manager.
I use Stirling Hays Travel for all my…holidays
I use Stirling Hays Travel for all my holidays as they are frendly and efficient.
18 June 2026
Reply from Hays Travel - Stirling
Thanks for your feedback and for returning to Hays Travel Stirling every time. Amanda Branch Manager
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