Always a pleasure dealing with Hays. Every member of staff is pleasant and knowledgeable. Great locations at great prices.Lovely hotels.They will always try to match or beat any quote.Great exchange... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Millie was very helpful and efficient when I booked my holiday. Nothing was a problem to her. She talked me through the whole experience explaining everything. Once again well done Hays Travel in Stan... See more
Company replied
Always greeted with welcoming smiles by all the staff at Stanley. Lindsey booked our cruise for us, efficiently and professionally and she has a delightful manner. She explains everything and goes thr... See more
Company replied
The lovely young girl couldn’t b more helpful that’s why I love to pop into hays. Keep up the good work staff r always pleasant service is good nd the booking process is straight forward
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Front Street, DH9 0HX, Stanley, United Kingdom
- 01207 236000
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The girl who served was very pleasant…
The girl who served was very pleasant and helpful. With our booking.
Thank you.
Mrs Margaret Wilson.
Stanley Co Durham
26 August 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful feedback! We are so pleased to hear that our team member was pleasant and helpful with your booking. We appreciate your kind words.
Kind Regards
Hays Travel Stanley
Reply from Hays Travel - Stanley
Thanks once again for booking your trip with us in Stanley - have a fab time
Thanks Laura
Lyndsay was brilliant with standard of…
Lyndsay was brilliant with standard of politeness and service
29 August 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind words I hope you both have an amazing time on your cruise. Thanks Lyndsey
Reply from Hays Travel - Stanley
Gary,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel
The staff were very friendly and…
The staff were very friendly and helpful.All queries were dealt with promptly.Nothing was a problem lovely girls
30 August 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave you very kind feedback I hope you have a lovely holiday to Tenerife and hope to help again in the future. Kind regards Rachel
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Tenerife. Thanks Laura
Rachel was so very helpful and what a…
Rachel was so very helpful and what a lovely person she is.
29 August 2026
Reply from Hays Travel - Stanley
Thank you so much for your kinds comments I hope you both have a wonderful time in Malta. Thanks Rachel
Hays Travel.
Always a pleasure dealing with Hays. Every member of staff is pleasant and knowledgeable. Great locations at great prices.Lovely hotels.They will always try to match or beat any quote.Great exchange rates as well.
Thank you to my local branch in Stanley.
27 August 2026
Reply from Hays Travel - Stanley
Thank you so much for choosing our branch time and time again to book your holidays. I hope you both have an amazing time in Portugal. Thanks Lyndsey
Laura from Hays travel Stanley branch…
Laura from Hays travel Stanley branch is amazing! Her knowledge and experience is brilliant! ⭐️⭐️⭐️⭐️⭐️
25 August 2026
Reply from Hays Travel - Stanley
Thanks so much for your lovely review :)
Have a fab holiday - thanks Laura
Reply from Hays Travel - Stanley
Thanks once again for booking your holiday with us - have an amazing time :)
Thanks Rachel
you get the best help ever we know we…
you get the best help ever we know we are in safe hands
22 August 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Benidorm. Thanks Lyndsey
Reply from Hays Travel - Stanley
Thanks so much for reviewing our service in the branch - have a brilliant holiday :)
Thanks Laura
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback it is always a pleasure and I hope you are looking forward to this tour. Regards Laura :)
The staff were very friendly and…
The staff were very friendly and professional and made the bookings of my holidays easy. Any queries I had were quickly sorted to my satisfaction.
19 August 2026
Reply from Hays Travel - Stanley
thankyou for leaving your review - we hope you have a great time in Blackpool :)
Thanks Lyndsey
Always a pleasure to visit hays at…
Always a pleasure to visit hays at Stanley lovely girls always professional & helpful .
15 August 2026
Reply from Hays Travel - Stanley
Thankyou so much for reviewing our service and have a brilliant time in Benidorm :)
Thanks Laura
Good service and friendly atmosphere.
Staff very helpful and friendly. (Lyndsey ).Remember your name which makes welcoming.We go Hays Stanley for all our holidays.
13 August 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have a wonderful time in Benidorm. Thanks Lyndsey
Polite friendly staff made to feel…
Polite friendly staff made to feel welcome as always and very helpful 😀
13 August 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful feedback! We are so pleased to hear that our staff made you feel welcome and were very helpful.
Kind Regards
Laura
The girl who helped was great
The girl who helped was great, found us a holiday which are really happy with, she was super friendly and helpful, my partner is a bit of a 'joker' but she handled it very well ha ha 😂 lovely experience as always we wouldn't go any where else , thank you ❤️
13 August 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback it was a pleasure booking your next holiday for you and I hope you both have a great time in Fuerteventura . Thanks Laura :)
As always 5star from going in to coming…
As always 5star from going in to coming out thank you hays travel at Stanley
8 August 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Gran Canaria. Thanks Kelly
Lovely lady who dealt with my holiday…
Lovely lady who dealt with my holiday arrangements professional and a warm personality
11 August 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind words I hope you both have an amazing time in the Isle of Wight. Thanks Lyndsey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.