Shery has been fantastic, she listened to my requirements and went above and beyond to find what we were looking for as a family. Sherry was always available when I needed her or got back to me at h... See more
Company replied
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Anna was very helpful, friendly and great advice, as we had a few holidays to look into. She did this to a small budget but found some lovely hotels and in nice quiet areas. The lady that took our pay... See more
Company replied
As always Amanda went above and beyond to help me get the right flight for us.. she is one of the most patient, and helpful person you could wish for and has a beautiful soul. I will always seek her... See more
Company replied
Extremely helpful and very happy with what we have booked. Amanda is so knowledgeable and delivered a great result for us! Thank you!!
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 High Street, SS1 1JN, Southend, United Kingdom
- 01702662799
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Extremely helpful and very happy with…
Extremely helpful and very happy with what we have booked. Amanda is so knowledgeable and delivered a great result for us! Thank you!!
24 July 2026
Nicole always knows what I want and…
Nicole always knows what I want and always books great breaks for me
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The agent came up with a great plan to…
The agent came up with a great plan to book with Wendy Wu.
Got me booked on a great trip
14 July 2026
Reply from Hays Travel - Southend
Thankyou for your review. Nicole
Reply from Hays Travel - Southend
Thankyou for your review Tina. Sam
Anna was very helpful
Anna was very helpful, friendly and great advice, as we had a few holidays to look into. She did this to a small budget but found some lovely hotels and in nice quiet areas. The lady that took our payment a few days later was also very good, quick and friendly as she should have been on lunch but went above and beyond her duty. Thank you ladies for an easy way to book a great holiday to look forward too
20 July 2026
Reply from Hays Travel - Southend
Thankyou for your review Joanna. Anna
Shery has been fantastic
Shery has been fantastic, she listened to my requirements and went above and beyond to find what we were looking for as a family. Sherry was always available when I needed her or got back to me at her earliest convenience.
I would definitely use and recommend your services.
20 July 2026
Reply from Hays Travel - Southend
Thankyou for your review. Shery
Amanda was great
Amanda was great , we knew roughly what we wanted but she managed to suggest and find a longer holiday for cheaper price . Really pleased .
19 July 2026
Reply from Hays Travel - Southend
Thank you for your kind review! - Amanda
Great Travel Agent
As always Amanda went above and beyond to help me get the right flight for us.. she is one of the most patient, and helpful person you could wish for and has a beautiful soul. I will always seek her out when I go to Hays to book a holiday. Only reason I go to Southend Hays.
11 July 2026
Reply from Hays Travel - Southend
Thankyou for your review. Amanda
Reply from Hays Travel - Southend
Thank you for you lovely feedback, hope you have a wonderful holiday. Samantha
Reply from Hays Travel - Southend
Thank you for your wonderful 5 star review.
Absolutely amazing
Absolutely amazing. Anna (Southend branch) went above and beyond to secure us an amazing holiday - would 100% recommend Hays Travel.
15 July 2026
Reply from Hays Travel - Southend
Thank you for your wonderful 5* review.
Reply from Hays Travel - Southend
Thank you for your 5* review and for booking with Hays Travel.
Reply from Hays Travel - Southend
Thank you for you kind 5* review.
We were served by Olivia at Southend
We were served by Olivia at Southend. She was very helpful.
11 July 2026
Reply from Hays Travel - Southend
Glad to be of help, thank you for your wonderful review.
A very good friendly informative and…
A very good friendly informative and helpful service.
5 July 2026
Reply from Hays Travel - Southend
Thank you for your lovely feedback, hope you have a wonderful trip. Amy
Reply from Hays Travel - Southend
Thank you for your lovely feedback, hope you have a wonderful holiday. Amy
Samantha was very friendly and…
Samantha was very friendly and knowledgeable. She took time to make sure I got the best price for the holiday I wanted
11 July 2026
Reply from Hays Travel - Southend
Thank you for your lovely feedback, Samantha
Reply from Hays Travel - Southend
Thankyou for your review Doreen. Samantha
Prompt responses to all my queries
Prompt responses to all my queries. Nothing too much trouble. Professional and friendly. Always feel safe and supported with Hays arranging my travel and holidays.
7 July 2026
Reply from Hays Travel - Southend
Thankyou for your review Christine. Anna
Very knowledgeable and helpful staff
29 June 2026
Reply from Hays Travel - Southend
Thankyou for your review. Nicole
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