Lorna the agent was extremely efficient and friendly. She helped us to choose an hotel close to attractions in Prague for our 3 night stay. She also gave good advice and printed out our documents i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lorna went to a lot of trouble to recommend the best trip for me. She contacted the travel company directly whilst I was visiting the shop and answered all my questions. She printed off the itinerary... See more
Company replied
The assistant at Hays Travel was having problems with the booking system of my chosen destion. She cheerfully tried all sorts of routes into their site and soon had a connection, Shen then, still ch... See more
Company replied
Myself & my 84 year old father booked a holiday with yourselves last year and due to mobility issues on his part decided that we wished to do a repeat of that holiday as we knew all was accessible. T... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Market Square, BD18 3QB, Shipley, United Kingdom
- 01274 965962
4.9
Excellent
736 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used HAYS for many years
Have used HAYS for many years, will not use anyone else, always given excellent service
28 July 2026
Reply from Hays Travel - Shipley
Thankyou for you lovely review , it was a pleasure :) - Alisha
Reply from Hays Travel - Shipley
Thank you so much for your feedback :)
We went in to book a holiday and got it…
We went in to book a holiday and got it done. So easy to do
23 July 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to see you in store and get your holiday booked for you :) - Philippa
Lorna
Lorna, as always, was very thorough in booking my holiday spending time to get the best deal and explaining everything in detail to me. Great service.
22 July 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to see you in store and get your holiday booked for you :) - Lorna
Reply from Hays Travel - Shipley
Thank you so much for your feedback it was a pleasure to get your holiday booked for you :) - Alisha
Everthing was explained and book…
Everthing was explained and booking was straight forward staff very helpfull
11 July 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback - Lorna :)
Dealing with Shannon everytime she has…
Dealing with Shannon everytime she has got to know my partner and myself so she knows what were looking for and where she is a credit to the team
14 July 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback - Shannon :)
Always satisfied.
Lorna went to a lot of trouble to recommend the best trip for me. She contacted the travel company directly whilst I was visiting the shop and answered all my questions. She printed off the itinerary and even looked up the currency I would need. She always tries hard for me as a single traveller and I am very grateful.
7 July 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback - Lorna :)
Once again Lorna worked her magic and…
Once again Lorna worked her magic and found a wonderful holiday for me and my grandchildren. She always goes the extra mile and finds us the best deal.
11 July 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback Carol, it was a pleasure to get your holiday booked for you and see you in the store :) - Lorna
Another 5 Star experience
Lorna the agent was extremely efficient and friendly. She helped us to choose an hotel close to attractions in Prague for our 3 night stay. She also gave good advice and printed out our documents including boarding passes. Later she also was helpful sorting out our travel monies.
Cannot praise Lorna enough and indeed Hays at Shipley for all their help every time. We will always book with them as a result.
2 July 2026
Reply from Hays Travel - Shipley
Thank you so much for your kind feedback it was a pleasure to see you in store and get your holiday booked for you :) - Lorna
A really pleasant experience
Shaun was really helpful when booking our holiday and explained everything..
27 June 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback :)
Reply from Hays Travel - Shipley
Thankyou for your kind feedback - Shannon :)
We always receive great customer…
We always receive great customer service. Philippa, as always, listened to our needs and found us the perfect holiday. Would highly recommend.
28 June 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback it was a pleasure to get you both booked again! - Philippa :)
Brilliant custimer service throughout…
Brilliant custimer service throughout .. nothing was too much trouble and everything we needed was sorted.
Great company
28 June 2026
Reply from Hays Travel - Shipley
Thankyou for your lovely feedback - Shannon :)
Reply from Hays Travel - Shipley
Thank you so much for your kind feedback. It was a pleasure to get your holiday booked for you. What an amazing trip you have booked ! - Lorna :)
Reply from Hays Travel - Shipley
Thank you so much for your kind feedback it was a pleasure to get your holiday booked for you :) - Lorna
Reply from Hays Travel - Shipley
Thank you so much for your kind feedback it was a pleasure to get your holiday booked for you :) - Lorna
Reply from Hays Travel - Shipley
Thank you so much for your kind feedback it is always a pleasure to see you in store :) - Lorna
Lorna @ Hays Shipley
booked in Shipley branch with Lorna for the 2nd time
she is absolutely fantastic and very knowledgeable about her job
she is so friendly and so helpful and the reason why we went back to this branch and will continue to do so as long as she's working there
she's a credit to your company
11 June 2026
Reply from Hays Travel - Shipley
It was a pleasure to get your holiday booked for you . Such an amazing trip you have booked ! Thank you so much for the kind feedback - Lorna :)
Hays shipley
I have used Hays Shipley for quite a years now and their service is great and they always match or are less than the price I have found on the internet. In Covid we needed to move a holiday and Lorna spent 2 days trying to get through to tui and change dates which was far better than me having to do it. Shannon has dealt with us on numerous occasions as well and is always friendly and helpful
31 May 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback its always a pleasure to help you and get your holidays booked for you :) - Lorna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.