Alice was very knowledgeable, friendly and extremely patient. We went in with not a clue where to go, her options that she printed off helped us decide on a future holiday. Couldn't ask for more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderful to be able see everyone today, Nena the manager as a new team in place. Great to meet the new staff, who helped and supported us with booking our next winter sunshine break making seamlessly... See more
Company replied
Friendly helpful staff only to eager to help a smile face welcomes you when you walk in and greets you will continue to use them service top notch
Company replied
Alice listened to what we wanted, made some recommendations and got us the best price. Very easy to book as Alice did it all including special assistance. All sorted for Turkey next year. Thank you g... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Wyndham Street, NR26 8BA, Sheringham, United Kingdom
- 01263 820400
4.9
Excellent
542 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alice was very knowledgeable
Alice was very knowledgeable, friendly and extremely patient. We went in with not a clue where to go, her options that she printed off helped us decide on a future holiday. Couldn't ask for more
11 August 2026
Reply from Hays Travel - Sheringham
Always happy to help! I hope you both have an amazing time- Alice
Alice could not do enough to ensure we…
Alice could not do enough to ensure we booked the best cabin for our special 90th birthday cruise next year. Very efficient. Thank you once again Hays
7 August 2026
Reply from Hays Travel - Sheringham
It will be an amazing celebration I hope you have the best time. Thank you so much- Alice
Great Experience
Wonderful to be able see everyone today, Nena the manager as a new team in place. Great to meet the new staff, who helped and supported us with booking our next winter sunshine break making seamlessly. A big thank you to Alice for her assistance and we will see you all soon. The Skevington’s
2 August 2026
Reply from Hays Travel - Sheringham
It was lovely meeting you, it was my pleasure helping book your upcoming holiday. Thank you so much, Alice.
Great friendly service from Alice.
29 July 2026
Reply from Hays Travel - Sheringham
Thank you for your lovely comments so pleased Alice was able to help and get everything sorted.
Friendly helpful staff only to eager to…
Friendly helpful staff only to eager to help a smile face welcomes you when you walk in and greets you will continue to use them service top notch
4 August 2026
Reply from Hays Travel - Sheringham
Thank you , it was lovely to see you & book your trip, I love the itinerary & I am sure you will have a great time.
Everything sorted in one place
31 July 2026
Reply from Hays Travel - Sheringham
It was lovely to see you & get everything sorted for your next trip.
Great travel company
Friendly and knowledgeable staff. Always keen to help. Always go above and beyond for the customer. I wouldn’t use any other travel company.
26 July 2026
Reply from Hays Travel - Sheringham
So pleased we could help & get you booked, it is always so nice to see you.
Fabulous team
The staff team are experienced, knowledgeable and very thorough, taking time to advise and assist in booking the right holiday for us. Thank you.
19 July 2026
Reply from Hays Travel - Sheringham
It was lovely to see you both, I am so pleased we were able to help & assist with your holiday and get everything booked & sorted. I am sure you will have a lovely time. Nina
Excellent customer service
Excellent customer service. Great assistance with finding a holiday to meet our needs.
All the staff are welcoming and friendly
17 July 2026
Reply from Hays Travel - Sheringham
Thank you, it was lovely to see you and book your holiday, so pleased we were able to help.
Alice listened to what we wanted
Alice listened to what we wanted, made some recommendations and got us the best price. Very easy to book as Alice did it all including special assistance. All sorted for Turkey next year. Thank you great service
22 July 2026
Reply from Hays Travel - Sheringham
Always happy to help and I'm glad we found your perfect holiday, you'll both have an amazing time I'm sure :) Alice
Alice was very helpful
Alice was very helpful with booking a holiday for 4 single cabins on a nile cruise. When only 1 was available she spoke to the holiday provider and secured us 4 twin cabins at a reasonable extra expense which we were all happy with.
15 July 2026
Reply from Hays Travel - Sheringham
So pleased to hear that Alice was able to get your Nile cruise all booked and got the cabin availability, I am sure you will all have a lovely time, Nina.
Help from the girls in selecting a…
Help from the girls in selecting a cruise was wonderful. Good advice and gave us several options with different cruise lines and locations.
10 July 2026
Reply from Hays Travel - Sheringham
PAUL,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent advice and options for your cruise selection. We hope you have a fantastic trip!
Kind Regards
Hays Travel Sheringham
Excellent service from manager of the…
Excellent service from manager of the branch. Reassuring and helpful advice and competitive on price. Straightforward booking process.
11 July 2026
Reply from Hays Travel - Sheringham
Thank you for your kind words, it was lovely to help you book your holiday and answer any questions. I am sure you will have a lovely time. Nina.
Reply from Hays Travel - Sheringham
So pleased I was able to get everything booked for you, it will be lovely to get some sunshine. Nina
Always very helpful.
30 June 2026
Reply from Hays Travel - Sheringham
Hi, It is always lovely to see you & help with your travel arrangements, Nina
being very helpful
24 June 2026
Reply from Hays Travel - Sheringham
Always happy to help & I hope you have a lovely trip - Alice
Always a pleasure to walk into…
Always a pleasure to walk into Sheringham branch, staff are realy friendly and helpful.
30 June 2026
Reply from Hays Travel - Sheringham
It is always lovely to see you and book your holidays. Sure you will have a lovely time, Nina.
Alice made booking our holiday very…
Alice made booking our holiday very easy. With a good choice of resorts for us to choose from.
25 June 2026
Reply from Hays Travel - Sheringham
Thank you so much, always happy to help. Have a lovely holiday! - Alice
As usual great service Nina was very…
As usual great service Nina was very helpful, made it very easy to book our holiday..
1 July 2026
Reply from Hays Travel - Sheringham
It was so lovely to see you & book your holiday.
Reply from Hays Travel - Sheringham
It was great to see you both and get your holiday all booked & sorted, I am sure you will al have a lovely time, Nina.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.