Karen @ the Sherborne branch was brilliant, we got a holiday for us that we wanted at a great price, she wasn't just getting us to spend money but listened to what we wanted. Spent the time and chatte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more
Company replied
We had great service, help & advice when booking our first cruise. Karen at Hays in Sherborne was brilliant. Karen & Jonathan Arthur
Company replied
Hays Travel, Sherborne, are simply the best in the business. The staff are unfailingly efficient, helpful and friendly, always eager to make every aspect of the customer's experience as trouble and st... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
66 Cheap Street, DT9 3BJ, Sherborne, United Kingdom
- 01935 814351
4.9
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual Hays were very helpful and…Good business
As usual Hays were very helpful and friendly. Karen and Katie were very good with my booking.
2 August 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review, it is very much appreciated :) Karen
We had great service
We had great service, help & advice when booking our first cruise.
Karen at Hays in Sherborne was brilliant.
Karen & Jonathan Arthur
24 July 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review, I am sure you will have a wonderful first River Cruise :) Karen
Reply from Hays Travel - Sherborne
Thank you Mr Underwood for your kind review.
Helen was excellent
Helen was excellent. Informed, knowledgeable, friendly yet very professional.
1 August 2026
Reply from Hays Travel - Sherborne
Thank you Shaun for your very kind review.
I'm happy I could find you both the holiday you wanted.
Zakynthos …
Karen @ the Sherborne branch was brilliant, we got a holiday for us that we wanted at a great price, she wasn't just getting us to spend money but listened to what we wanted. Spent the time and chatted about and looked up different options.
29 July 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated. I am sure you will have another great holiday :) Karen
Prompt action getting quotes,
29 July 2026
Reply from Hays Travel - Sherborne
Thank you for your review Mrs MacGregor.
Kind Regards,
Helen
Katie at Sherborne was extremely…
Katie at Sherborne was extremely helpful and so made everything stress-free.
29 July 2026
Reply from Hays Travel - Sherborne
Thank you for your kind review.
Thank you for booking through Hays Travel
Katie
Reply from Hays Travel - Sherborne
Thank you for your lovely review, it is very much appreciated :) Karen
Karen of Hays Travel was excellent and…
Karen of Hays Travel was excellent and found the perfect holiday we were looking for.
18 July 2026
Reply from Hays Travel - Sherborne
Thank you for the lovely reply, I am sure you will have another great holiday :) Karen
Simply The Best!
Hays Travel, Sherborne, are simply the best in the business. The staff are unfailingly efficient, helpful and friendly, always eager to make every aspect of the customer's experience as trouble and stress-free as possible. Thank you all very much.
22 July 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Helen
Booked what we wanted with ease
Booked what we wanted with ease. Professional and friendly.
15 July 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Ella
Very efficient and friendly.
Very efficient and friendly.
Best outcome chosen from a range of options - I am confident in having an individual to sort out anything which I might need.
21 July 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Karen
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Simon
It was nice to meet Ella who was very…
It was nice to meet Ella who was very helpful and kind it all went smoothly now I only have the travel insurance to do.
Plus the Esta
15 July 2026
Reply from Hays Travel - Sherborne
Thank you for your kind review :) It was lovely to meet you too! Ella
Excellent Customer Service
We had a great experience booking our holiday with Helen! She was so friendly, approachable, and knowledgeable, and made the whole booking process feel effortless. Her customer service was excellent, and we felt really well looked after. Thank you so much for all your help, Helen – we’re so excited for our trip!
15 July 2026
Reply from Hays Travel - Sherborne
Thank you so much Shannon for your kind words.
It was a pleasure to help both you & Blake find your holiday & I wish you the best time 😊
Simon was absolutely brilliant
Simon was absolutely brilliant, sorted our holiday plans with patience and kindness and with choices to choose from we couldn’t have asked for more.
14 July 2026
Reply from Hays Travel - Sherborne
Thank you for your feedback, a pleasure to help you :o)
Reply from Hays Travel - Sherborne
Thank you, my pleasure :o)
Absolutely brilliant
Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t considered before and are very excited about going to. She also gave us lots of advice and tips for excursions, currency etc. And sorted out airport parking and insurance and had all documentation and boarding passes printed off for us ready to collect the next day. Can’t recommend highly enough.
2 July 2026
Reply from Hays Travel - Sherborne
Thank yo so much for your lovely review, I am sure you will have a wonderful holiday together and enjoy all that Morocco has to offer :) Karen
Brilliant as ever!!
Brilliant as ever!!! Simon was a STAR. Friendly, helpful, knowledgeable and thorough. Well done Simon. The chap on the foreign exchange counter ( sorry but didnt catch his name) was fantastic too and sorted our Hays prepayment cards and travel money out very efficiently. We'll be back!!!! C& L
1 July 2026
Reply from Hays Travel - Sherborne
Thank you gents, a pleasure to help you lovely people! Zac is the chap who helped with your Currency :o)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.