Knowledgeable Friendly Staff. I know we can find things ourselves and shop around for possibly cheaper options on the Internet, but we like the human aspect of coming into Hays, discussing our requir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful staff, it’s lovely to just be able to relax and let them take care of the booking of our holiday. I would recommend anyone to have the Sheerness branch of Hays Travel take care of booking... See more
Company replied
Aaliyah made the whole experience so easy! She was incredibly helpful throughout, right down to helping us choose the best seats on the plane. She made everything feel smooth and stress-free. Highly... See more
Company replied
Aaliyah was super helpful with our holiday search & booking. Managing all the details and check in for us. A very helpful and friendly experience, made a lot less stress free than doing online.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, 90/104 High St,, ME12 1UB, Sheerness, United Kingdom
- 01795859510
4.9
Excellent
458 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable Friendly Staff.
Knowledgeable Friendly Staff.
I know we can find things ourselves and shop around for possibly cheaper options on the Internet, but we like the human aspect of coming into Hays, discussing our requirements and booking our holiday.
8 September 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review :) x
Reply from Hays Travel - Sheerness
Thank you for your review :)
Very helpful staff
Very helpful staff, it’s lovely to just be able to relax and let them take care of the booking of our holiday. I would recommend anyone to have the Sheerness branch of Hays Travel take care of booking their holidays. Will use once again next year. Thank you so very much 🙂
3 September 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review!
The lady that did my ticket wss very…
The lady that did my ticket wss very helpful and cheerful
26 August 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
Wouldn’t go anywhere else staff…
Wouldn’t go anywhere else staff excellent and friendly use the2 r3 times a year
13 August 2026
Reply from Hays Travel - Sheerness
Thankyou for your review , we hope you have lovely time :)
Very helpful
The person I dealt with was very helpful and considerate. Her name is Aaliyah. She gave me her phone number so that if we were cut off I would not have to start all over again. She didn't make me wait on the phone for ages for her to do things. She called me back when they were arranged. I have dealt with Hays before and would certainly do so again.
20 August 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review. It's always very much appreciated. Hope to see you again soon!
Reply from Hays Travel - Sheerness
Thank you for your lovely review. It's always very much appreciated. Hope to see you again soon!
Aaliyah made this experience so amazing
Aaliyah made the whole experience so easy! She was incredibly helpful throughout, right down to helping us choose the best seats on the plane. She made everything feel smooth and stress-free. Highly recommend! ✈️✨
18 August 2026
Unprompted review
Reply from Hays Travel - Sheerness
Thankyou for your review , hope you have a lovely holiday :)
Reply from Hays Travel - Sheerness
Thankyou for your review :)
Aaliyah was super helpful
Aaliyah was super helpful with our holiday search & booking. Managing all the details and check in for us. A very helpful and friendly experience, made a lot less stress free than doing online.
10 August 2026
Reply from Hays Travel - Sheerness
Thankyou for your lovely review we hope you have the best holiday :)
Very friendly professional service…
Very friendly professional service helped us book the holiday that we wanted with little fuss helped us choose what suited us as a family no pressure to book what we didn't want. Remember us from previous visits to the store.
2 August 2026
Reply from Hays Travel - Sheerness
Thankyou for your review :) - we hope you have a lovely holiday
Reply from Hays Travel - Sheerness
Thankyou for your review :)
Excellent experience with Hays Travel
Excellent experience with Hays Travel. Very helpful and friendly staff at the Sheerness branch. Above and beyond helpful
22 July 2026
Reply from Hays Travel - Sheerness
Thankyou for your review :) - we hope you have a lovely holiday
Vickie was very helpful
Vickie was very helpful. She listened to what we were searching for and then gave us several options to choose from. Vickie was very professional throughout.
22 July 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review!
Very hejpfull would recomend
12 July 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
Highly recommend!!!
As always a friendly and very efficient visit to our local agents!
Always a pleasure and our complex requirements sorted in a flash, with money saved on flights too.
Well done and a big thank you . X
18 July 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
The staff are brilliant
The staff are brilliant, especially Aaliyah, she has helped me with booking our holidays a few times, she is so friendly and accommodating. All staff there have been very helpful, very good customer service, makes my life easier as i dislike booking online
12 July 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
Good quotes and price match easy…
Good quotes and price match easy service and all printed ready to go xx staff help each other and remain professional offering the best deals Available thank you ladies! X
12 July 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
The sales advisor was very helpful
The sales advisor was very helpful, quick and knowledgeable. She gave us a good deal and answered any questions we had with issight.
Well done!
14 July 2026
Reply from Hays Travel - Sheerness
Thankyou for your lovely review :)
Sheerness branch
Sheerness branch ladies always do their very best to make sure you leave their shop happy! They are friendly, welcoming and so helpful. Special thanks to Vickie, Nicola and Chloe for their help booking my next mini break.
10 July 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review, we hope you have a good holiday :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.