We had a great experience booking our holiday. We spoke to a lovely lady called Holly, who was friendly, knowledgeable, and took the time to show us all the suitable options for our holiday. We had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Megan from Seaham Hays Travel was absolutely amazing and went above and beyond to help make the best of booking our holiday! Definitely recommend and will 100% be booking future holidays with Megan!
Company replied
My wife and I always use your Seaham branch to book our holidays we always get a nice welcome. This time it was Megan who looked after us. as usual made us feel welcome and part of the family Megan so... See more
Company replied
The friendly welcome you always get from all the staff when you walk into the shop, is really pleasant. The staff remember you, and are genuinely pleased to greet you. Sienna, who booked our holida... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56 Church Street, SR7 7HF, Seaham, United Kingdom
- 0191 5813459
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Seaham
Thank you for this to pleased we managed to get you sorted again for next year - Amelia :)
10/10
Megan from Seaham Hays Travel was absolutely amazing and went above and beyond to help make the best of booking our holiday! Definitely recommend and will 100% be booking future holidays with Megan!
7 August 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review, it is greatly appreciated! I hope you both have the best time on your holiday!
Megan 🏖️
As usual
As usual, staff friendly, helpful, and professional.
Got what I wanted in double quick time. Well pleased.
7 August 2026
Reply from Hays Travel - Seaham
Thanks for this lovely review, always a pleasure to see you in store :)
We had a great experience booking our holiday
We had a great experience booking our holiday. We spoke to a lovely lady called Holly, who was friendly, knowledgeable, and took the time to show us all the suitable options for our holiday.
We had already found the holiday we wanted, but were undecided on the dates and which hotel to choose. Holly was incredibly helpful, answering all our questions and guiding us through the different options without any pressure. Her advice made it much easier for us to make our decision.
Excellent, friendly customer service throughout, and we wouldn't hesitate to book with them again.
4 August 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! Your support is greatly appreciated and it was a pleasure to help book your fabulous holiday!
Thanks Holly
Holly was exxellent as usual
Holly was exxellent as usual. Only use Hays Seaham as Sharon, Holly and all the girls are brill. Thanks again and roll on May 5th next tear for PortoAventura 👍
6 August 2026
Reply from Hays Travel - Seaham
Thank you for your kind review! We really appreciate your continued support!
Many Thanks
Hays Travel Seaham
Great service x all the girls are…
Great service x all the girls are lovely and very helpful. One 30 min appointment and we were booked up everything sorted. Even got the map up to see what was close etc that extra mile goes along way
1 August 2026
Reply from Hays Travel - Seaham
Thank you so much for your kind review, we are always happy to help. Hope to see you again soon - Alex :)
It took 20 minutes from walking in to…
It took 20 minutes from walking in to walking out for Alex to sort and book our trip for us.
A big thank you to Alex and the team at Seaham for once again going the extra mile for us.
5 August 2026
Reply from Hays Travel - Seaham
Thank you so much for your amazing review - its always a pleasure and looking forward to seeing you again soon :) - Alex
Staff were very helpful made the hole…
Staff were very helpful made the hole process painless
28 July 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, it was a pleasure to book your fab holiday. We really appreciate your support! Alex :)
Great customer service
Great customer service. Very knowledgeable and friendly staff. Holly went above and beyond to get us the best deal
4 August 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, we appreciate your support! It was a pleasure to help book your fabulous holiday. Thanks Holly :)
Reply from Hays Travel - Seaham
Thank you for your kind review! We really appreciate your continued support :) Thanks Sienna
Always a pleasure to see the girls in…
Always a pleasure to see the girls in seaham always helpful Megan was very helpful
3 August 2026
Reply from Hays Travel - Seaham
Thank you for your kind review. We really appreciate your continued support! Thanks Megan :)
Reply from Hays Travel - Seaham
Thank you for your wonderful 5-star review! It is greatly appreciated and I hope you have an amazing holiday!!
Many thanks,
Holly 🏖️
Fantastic customer service second to…
Fantastic customer service second to none
Answered all my questions and if they didn't know the answers they found out
1 August 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, it is always a pleasure to help book your amazing holidays! Thanks Alex :)
friendly helpful staff as always
30 July 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your support! Thanks :)
Fantastic customer service from Amelia…
Fantastic customer service from Amelia . She went above and beyond to sort our family holiday out for 10 people travelling from 2 differant airports. Highly recommend Hays travel Seaham. I woudnt go anywhere else to book a holiday.
31 July 2026
Reply from Hays Travel - Seaham
Thank you so much for the lovley review! Was so lovley to sort your special family holiday, thank you for your loyalty to us, Ameila :D
Sharon was very helpful as always
Sharon was very helpful as always. Would recommend everyone to go to Hays at Seaham.
28 July 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your support! Thanks :)
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your support! Thanks Megan :)
My wife and I always use your Seaham…
My wife and I always use your Seaham branch to book our holidays we always get a nice welcome. This time it was Megan who looked after us. as usual made us feel welcome and part of the family Megan sorted us a cruise at a great price we left the shop a happy couple. It doesn't matter which member of staff we get it's totally professional from start to finish.
19 July 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, we really appreciate your continued support! It is always a pleasure to help :)
Many Thanks
Hays Travel Seaham
Attention to detail
9 April 2026
Reply from Hays Travel - Seaham
Thank you for this 5* review was my pleasure to help you. Holly :)
Best place to book your holiday
The friendly welcome you always get from all the staff when you walk into the shop, is really pleasant. The staff remember you, and are genuinely pleased to greet you.
Sienna, who booked our holiday was excellent. She sorted everything out in a very professional way. Everything was explained to us, nothing too much trouble.
17 July 2026
Reply from Hays Travel - Seaham
Thank you so much for your kind review- it was a pleasure to help you as always thank you for your loyalty, always great to see you both. See you again soon ! :D
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.