The service is so good at Hays Ryde why should I use other suppliers? Having to ask “Chris” numerous questions with lots of different possibilities, he did not tire of coming up with ideas that pleas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Covered all areas of holiday booking and gave advice as to flights and possible night stay at airport due to early departure.even emailed me with hotel costs. Always have had excellent service from C... See more
Company replied
Whilst considering a number of options I was helped by various members of the Ryde team. Some of them I knew well and some were new to me, but there was no variation in the quality of service. As ever... See more
Company replied
if I could, I would give the Manger and his team at the Hayes branch Isle of Wight five stars plus! The overall service, knowledge and professionalism of the staff is excellent. I would highly recomme... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, PO33 2HW, Ryde, United Kingdom
- 01983 565292
4.9
Excellent
680 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Real advice from caring people
The service is so good at Hays Ryde why should I use other suppliers? Having to ask “Chris” numerous questions with lots of different possibilities, he did not tire of coming up with ideas that pleased us both. We would never have been able to find a holiday so suited for us if it wasn’t for the whole Ryde team. A very big thank you.🌟🌟🌟🌟🌟
25 August 2026
Reply from Hays Travel - Ryde
Thank you so much for your fantastic review and for your very kind words.
I'm delighted to hear that you were so happy with the service you received from both myself and the team here in Ryde. Finding the perfect holiday often means exploring lots of different options, so it was a pleasure helping you work through the possibilities and ensuring we found something that suited you both perfectly.
We always aim to provide a personal service and take the time to understand exactly what our customers are looking for, so it's wonderful to know that our efforts made such a positive difference to your holiday planning experience.
On behalf of the whole team, thank you for choosing Hays Travel Ryde. We truly appreciate your support and look forward to helping you plan many more fantastic holidays in the future.
Christopher Goldring
Branch Manager
Hays Travel Ryde
Chris is always great
Chris is always great, listens to our needs and very helpful and experienced.
25 August 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Chris took the time to listen to your needs and provide the helpful, knowledgeable service he's known for.
His experience and dedication to finding the right travel options for our customers are incredibly valuable, and we're thrilled that this made a positive difference to your experience.
We look forward to helping you find your next trip!
Kind regards and best wishes,
The Hays Travel Ryde Team
Ewan very helpful and patient
23 August 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Ewan was able to provide such helpful service. We know that planning a trip can sometimes feel overwhelming, so it's great to know he took the time to support you and ensure everything was taken care of.
We truly appreciate your kind feedback and look forward to helping you with your next holiday.
Kind regards,
The team at Hays Travel Ryde
Made welcome
16 August 2026
Reply from Hays Travel - Ryde
Thank you for your review! We're so pleased to hear that you were made to feel welcome during your visit. Creating a friendly and welcoming environment is something we pride ourselves on, so it's wonderful to know that this was reflected in your experience.
We appreciate your feedback and look forward to seeing you again soon!
All very good
23 August 2026
Reply from Hays Travel - Ryde
Thank you for your kind review. We're so pleased to hear that everything was very good. Customer satisfaction is extremely important to us, and it's wonderful to know we met your expectations. We look forward to welcoming you back again soon. - Ryde Hays Travel
Excellent service - as always!
Whilst considering a number of options I was helped by various members of the Ryde team. Some of them I knew well and some were new to me, but there was no variation in the quality of service. As ever excellent helpful service provided by a friendly and knowledgeable team. Thanks again.
20 August 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review.
We're delighted to hear that, whilst exploring your options, you received the same high standard of service from every member of our Ryde team. It's especially pleasing to know that whether you were assisted by familiar faces or colleagues you hadn't met before, you found the service consistently friendly, helpful, and knowledgeable.
We take great pride in delivering exceptional customer service across the whole team, so your kind comments mean a great deal to us. I'll be sure to share your feedback with everyone in the branch.
Thank you again for your continued support, and we look forward to helping with your future travel plans.
Kind regards,
The Hays Travel Ryde team
Excellent as always
Excellent as always, Chris is always helpful with loads of tips for our holiday, highly recommended.
20 August 2026
Reply from Hays Travel - Ryde
Thank you for your wonderful 5-star review! We're delighted to hear that Chris was able to help once again and provide plenty of useful tips to make your holiday extra special.
Your kind recommendation means a lot to us, and we truly appreciate your continued trust in our service. We look forward to helping you plan many more amazing holidays in the future.
Kind regards,
The Hays Travel Ryde Team
Extremely knowledgeable
The lady smiled as soon as we went in the shop
We knew what we wanted to book but her advice on cabin location and price was extremely helpful
Would go to this branch again and ask for this travel associate
20 August 2026
Reply from Hays Travel - Ryde
Hi Marilyn,
Thank you for your wonderful feedback! We are so pleased to hear that Kiaa was approachable and helpful with her advice on cabin location and pricing. We truly appreciate your kind words and look forward to welcoming you back.
Kind regards, Ryde Hays Travel
HAYS BRANCH AND TEAM ARE EXCELLENT
if I could, I would give the Manger and his team at the Hayes branch Isle of Wight five stars plus! The overall service, knowledge and professionalism of the staff is excellent. I would highly recommend the Hayes branch and the team.
19 August 2026
Reply from Hays Travel - Ryde
Hi Stephen,
Thank you so much for your wonderful review! We are absolutely delighted to hear such positive feedback about the service, knowledge, and professionalism of our team. We truly appreciate your high recommendation.
Kind Regards Ryde Hays Travel
Covered all areas of holiday booking…
Covered all areas of holiday booking and gave advice as to flights and possible night stay at airport due to early departure.even emailed me with hotel costs.
Always have had excellent service from Chris at hays travel Ryde iow
19 August 2026
Reply from Hays Travel - Ryde
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Chris was able to help with every aspect of your holiday booking, from advising on flights to researching and emailing hotel options for your early departure. Providing thorough advice and personalised service is something we pride ourselves on, so it's wonderful to know this made a difference to your travel planning.
Your kind words about the excellent service you've consistently received from Chris at Hays Travel Ryde mean a great deal to us. We'll be sure to pass on your feedback.
Thank you for choosing Hays Travel Ryde, and we look forward to helping you plan your next holiday!
Reply from Hays Travel - Ryde
Thank you for your lovely 5-star review!
We're delighted to hear that, as a regular customer, you continue to receive helpful service from our team. Building lasting relationships with our customers is incredibly important to us, and it's wonderful to know we've been able to support you with your travel plans time and time again.
Thank you for your continued loyalty and trust. We look forward to helping you plan many more fantastic holidays in the future!
Kind regards,
The Hays Travel Ryde team
Nicole was very helpful and patient …
Nicole was very helpful and patient with me I have not been abroad for 30 years so had lots of question. Nicole showed me options I had not thought about and I booked what I hope will be 2 memorable holidays, thank you
6 August 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful review! We're delighted to hear that Nicole was able to help and support you throughout the booking process.
We're so pleased that Nicole took the time to guide you through all the options available. It's fantastic to hear that she was able to suggest ideas you hadn't considered and help you book not just one, but two holidays to look forward to!
Thank you for placing your trust in us. We hope both trips create some truly memorable experiences, and we look forward to helping you with your future travel plans.
Ryde Hays Travel
Friendly and knowledgeable staff member…
Friendly and knowledgeable staff member very helpful.
4 August 2026
Reply from Hays Travel - Ryde
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our staff friendly, knowledgeable, and helpful. Providing expert guidance and excellent customer service is at the heart of what we do, so it's great to know your experience reflected this.
We truly appreciate you taking the time to share your feedback and look forward to helping you plan your next trip in the future.
Kind regards,
The Hays Travel Ryde team
Wonderful Service
Chris the Manager is fantastic and so helpful with any questions we may have and certainly gets the best deals for us and we would never go anywhere else. Thank you
4 August 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review!
We're delighted to hear about your positive experience with Chris. He is incredibly passionate about helping our customers find the perfect holiday, and it means a lot to know that his advice, support, and dedication to securing the best deals have made such a difference to you.
Your loyalty and kind words are truly appreciated, and we look forward to helping you create many more amazing holiday memories in the future.
Kind regards,
The Hays Travel Ryde team
Reply from Hays Travel - Ryde
Thank you for your review! We're delighted to hear that you found our service helpful. Providing friendly, knowledgeable support is what we strive for, and it's wonderful to know we were able to assist you.
We appreciate your feedback and look forward to helping you with your future travel plans.
Very helpful and friendly staff always…
Very helpful and friendly staff always excellent
31 July 2026
Reply from Hays Travel - Ryde
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our team helpful and friendly. Providing excellent customer service is at the heart of what we do, so it's fantastic to know that we've consistently met your expectations.
We truly appreciate your kind words and your continued support.
We look forward to helping you plan many more amazing holidays in the future!
Kind regards and best wishes,
The Hays Travel Ryde team
Nicole at the ryde branch was so…
Nicole at the ryde branch was so helpful, and even got the cost down with a price match..
Super from the word go..very paitent
And gave her own actual recommendation
26 July 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful feedback!
We're delighted to hear that Nicole at our Ryde branch was able to help you find the perfect holiday and secure a price match for you too.
We love sharing our own travel experiences and recommendations when we can, so we're especially pleased that her personal insights helped make your booking experience even better.
Thank you for choosing Hays Travel, and we look forward to helping you plan your next adventure soon!
Thank you Chris for helping us to…
Thank you Chris for helping us to decide which holiday to choose
26 July 2026
Reply from Hays Travel - Ryde
Thank you for your lovely review! We're so pleased that Chris was able to help you find the right holiday.
Thank you for choosing Hays Travel Ryde. We really appreciate your support and hope you have a fantastic holiday!
Very helpful staff very easy to book…
Very helpful staff very easy to book holiday why we always go back to book our holiday won't go anywhere else
26 July 2026
Reply from Hays Travel - Ryde
Thank you for your fantastic review! We're delighted to hear that you found our team so helpful and that booking your holiday was quick and easy.
It means a lot to us that you continue to come back to book with our Ryde branch and that you wouldn't go anywhere else. Your loyalty and support are truly appreciated, and we look forward to helping you plan many more wonderful holidays in the future.
Thank you for choosing Hays Travel!
Reply from Hays Travel - Ryde
Thank you for your lovely review! We're so pleased to hear that you found our team friendly and helpful. Providing excellent customer service is always our priority, and it's wonderful to know we made a positive impression.
We really appreciate your support and look forward to welcoming you back again soon to help with your next holiday!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.