Each time my husband & I enter Hays Travel in the Prescot branch, we are always greeted with welcoming smiles all round & the Staff are eager to help you find that perfect holiday.
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Kelly my travel agent was extremley helpfull in booking my holiday in Prescot store. She went through the booking explaining the hotel & resort to me which looks very nice & nothing was to much troub... See more
Having not booked a holiday with a travel agent for many years , we were led through the process seamlessly! An exceptionally friendly ,helpful member of staff Dawn Brown gave us many options and exp... See more
Everything was perfect from booking picking the extras where to go and stay staff very helpful sorted coach all paperwork labels everything was taken care of thank you very much all staff at hays tra... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Eccleston Street, L34 5QA, Prescot, United Kingdom
- 01514386603
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The Hays Travel experience
Each time my husband & I enter Hays Travel in the Prescot branch, we are always greeted with welcoming smiles all round & the Staff are eager to help you find that perfect holiday.
I all ways keep going back to
I all ways keep going back to
Hays Travel in Prescot because they offer fantastic customer service
Excellent service for every member of…
Excellent service for every member of staff brilliant advice and never over sell
Grace was excellent
Prescot hays travel
Great experience as usual all the staff are very good at their job, and make you welcome. Great experience recommend them highly
Kelly my travel agent was extremley…
Kelly my travel agent was extremley helpfull in booking my holiday in Prescot store. She went through the booking explaining the hotel & resort to me which looks very nice & nothing was to much trouble for her.
From commenting on a Holiday post on…
From commenting on a Holiday post on Facebook to booking the same holiday in the shop, Grace was absolutely fantastic throughout! Great communication and phenomenal service.
Dawn our agent
Dawn our agent, was very helpful, listened to what we wanted , and we are really happy with the booking we chose. I'm sure the hotel will be fine...I'll let you know
Holiday made perfect Everything was perfect from booking…
Everything was perfect from booking picking the extras where to go and stay staff very helpful sorted coach all paperwork labels everything was taken care of thank you very much all staff at hays travel 10 out of 10
Excellent staff went through everything…
Excellent staff went through everything with us. Hassle free and would definitely recommend
Shauny
Shauny was absolutely brilliant we received a call saying the hotel we booked wasn't available she sorted another hotel straight away.
Staff friendly
Staff friendly and the assistant who helped us with our holiday was really helpful and pleasant
prescot branch
we can instruct your agents what we would like and need and then we get a call back with all the details,it saves us a lot of time,we also like the structured payments that is offered,all the staff at prescot go above and beyond when we go in to book a holiday,thanks
Very good service throughout and Dawn was pleasant but professional
Very good service throughout
Got us a good deal listened to what we…
Got us a good deal listened to what we wanted, we have gone to you a few times and had no isues very good indeed .Friendly staff.
Jenna in the Prescot branch was so…
Jenna in the Prescot branch was so helpful in helping me choose my holiday I couldn’t have asked for better service
Great personal service from Dawn
Great personal service from Dawn, very helpful, great communication and holiday booked quickly with no fuss. Dawn was also great at making sure I had all the extras I needed to make the holiday work for me
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