As always helpful to my holiday booking making me feel at ease throughout the process to a happy ending once booked. Personal attention from the member of staff who took my booking and having been man... See more
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We have booked with Hays Peterlee for many years and wouldn't go anywhere else. Always impeccable service and amazing ladies who are knowledgeable, friendly and professional. Booked two more ho... See more
Company replied
Once again we were pleased with the service Hays provided. We had several questions that were worrying us about the type of room in the accommodation as it was unclear in the Tui booking website. Hays... See more
Company replied
We cannot praise Hays at Peterlee enough. The team are all welcoming, the shop is clean and tidy. Libby could not help us enough, also was friendly, professional and warm in her approach throughout... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
793 reviews
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Reply from Hays Travel - Peterlee
Thankyou for your review Julie, really appreciate you booking with us, Jane
Amelia was absolutley fantastic she…
Amelia was absolutley fantastic she spent a lot of time finding us the right holiday
10 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review Sylvia, I appreciate it, Amelia
As always helpful to my holiday booking…
As always helpful to my holiday booking making me feel at ease throughout the process to a happy ending once booked. Personal attention from the member of staff who took my booking and having been many times made me feel so welcomed each visit.
9 July 2026
Reply from Hays Travel - Peterlee
Thank you very much for your kind review Muriel! Many Thanks, Jane
The ladies and the young girls that…
The ladies and the young girls that work there. They make you very welcome.
1 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Amelia
I wouldn't go anywhere else to book my…
I wouldn't go anywhere else to book my holidays, Jane the manager did a great job very quick to book my holiday and always does her best ... thank you 😊
7 July 2026
Reply from Hays Travel - Peterlee
Thank you for such a lovely review Shelagh, always a pleasure to book your holidays, Jane
The staff that took my booking were…
The staff that took my booking were amazing, helpful, friendly, knowledgeable and nothing was too much bother for them
Top notch service
6 July 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Amelia
Reply from Hays Travel - Peterlee
Thank you, for your review. It is always a pleasure.
Many thanks Amelia
Reply from Hays Travel - Peterlee
Thank you for the lovely review, we always appreciate
Many thanks Amelia
Quick, first class service
Quick, helpful and very friendly. Always a first class service!
2 July 2026
Reply from Hays Travel - Peterlee
Thank you for your review, its much appreciated. Thanks, Jane
Friendly welcome in store
Friendly welcome in store. Booking process explained well and the member of staff spent time to ensure we got the best deal
30 June 2026
Reply from Hays Travel - Peterlee
Thank you for your wonderful review! We are so pleased to hear that you received a friendly welcome and that our team took the time to explain the booking process and find you the best deal, Amanda
Reply from Hays Travel - Peterlee
Thank you for your wonderful feedback! We are so pleased to hear that you always receive great service, thanks Amelia
Amanda was lovely
Amanda was lovely, I knew what I wanted and it was booked in minutes, fabulous service, I always go to hays travel in peterlee
21 June 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it is always a pleasure to book your holidays Amanda ☺️
Could not have had better service
Could not have had better service
If i was royalty.thank you.
27 June 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review ☺️
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure to help you Amanda ☺️
Nothing but the best service
Once again we were pleased with the service Hays provided. We had several questions that were worrying us about the type of room in the accommodation as it was unclear in the Tui booking website. Hays were sorting this out with Tui and we had to leave before it was confirmed by Tui but we were very happy with the booking which I am sure will be resolved shortly. All credit due to Amelia for the patience she showed
27 June 2026
Reply from Hays Travel - Peterlee
Thank you for the lovely review, it was an absolute pleasure to book your holiday ☺️
As always a fantastic service from…
As always a fantastic service from Claire and Jayne she goes beyond to help us she's a diamond we wouldn't go anywhere else 😀
24 June 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review. It is always a pleasure to help you find your holiday ☺️
Excellent customer service
Jane has looked after us for a long time now and always provides excellent customer service. We explained what cruise we wanted and Jane sorted this out straight away for us. Great service.
26 June 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it is always a pleasure Jane ☺️
When in the branch today we booked next…
When in the branch today we booked next years trip with the manager. She was super helpful, very knowledgeable and friendly. We have previously booked with the Peterlee branch and wouldn’t hesitate to book with this branch in the future.
12 June 2026
Reply from Hays Travel - Peterlee
Mrs Margison ,
We are so pleased to hear you had such a positive experience booking your next trip with us. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Claire who booked out holiday for us…
Claire who booked out holiday for us was very friendly but also professional. She listened to what we were after and also our concerns about my mobility and found us a holiday that suited us. Highly recommend Hays Travel and Claire .
25 June 2026
Reply from Hays Travel - Peterlee
Audrey,
Thank you for your wonderful review! We are so pleased our team could find the perfect holiday for you. We appreciate your recommendation.
Kind Regards
Hays Travel
Amazing service
We have booked with Hays Peterlee for many years and wouldn't go anywhere else.
Always impeccable service and amazing ladies who are knowledgeable, friendly and professional.
Booked two more holidays for 2027, straight forward no hassle.
Amelia who is on her apprenticeship served us and was amazing, chatty, through and professional, a credit to Hays
23 June 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review Denise, a pleasure to book your holidays, Amelia
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