Laura was excellent felt at ease as soon as seated. Very friendly & easy going Booked are holiday seats meals private transfers even went above & beyond sorting out my jet2 app .returning in two weeks... See more
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Katie helped us create our perfect holiday, from initial contact right through to booking she was very helpful, friendly & professional. A credit to Hays & her profession. The booking process through... See more
Company replied
Very helpfull staff from booking are holiday to getting are euros it was made so easy by your very helpfull staff thank you very much
Company replied
This is our 3rd booking with hays after a dispute with another travel agent whom we had used for years. Basically insulting behaviour. All our dealings with hays have been very friendly and helpful .... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Witton Street, CW9 5DE, Northwich, United Kingdom
- 01606 263039
4.9
Excellent
923 reviews
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Our assistant (Lesia) was friendly
Our assistant (Lesia) was friendly, helpful and chatted to us while she was booking our holiday.
13 August 2026
Reply from Hays Travel - Northwich
Eva,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was friendly and helpful while booking your holiday.
Kind Regards
Hays Travel Northwich
Very helpfull staff from booking are…
Very helpfull staff from booking are holiday to getting are euros it was made so easy by your very helpfull staff thank you very much
7 August 2026
Reply from Hays Travel - Northwich
Andrew Lloyd,
We are so pleased to hear that our team made your holiday booking and currency exchange easy and helpful. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Northwich
Helpful Hays Travel
As we always use you we know that the experience is going to be great and it was, we knew exactly what holiday we wanted and she talked us all through then helped us get the extra insurance for my husband
11 August 2026
Reply from Hays Travel - Northwich
Helena Highfield,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great experience and that we could help you with the extra insurance for your husband. We truly appreciate your continued trust in us.
Kind Regards
Hays Travel Northwich
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, Robert. It was a pleasure to chat with you and book your trip. We hope you have a fantastic time! ~ Katie :)
Wonderful staff
As always, Ellie was very helpful and friendly and knowledgeable.
It was a joy to book our holiday
9 August 2026
Reply from Hays Travel - Northwich
Mr & Mrs Cowley,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful, friendly, and knowledgeable, making your holiday booking a joyful experience. We appreciate your feedback!
Kind Regards
Hays Travel Northwich
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, It was a pleasure to chat with you and book your trip. We hope you have a fabulous time ~ Lesia :)
Just made a booking at the Northwich…
Just made a booking at the Northwich branch Laura was outstanding at getting the right package for us changed our mind on a few occasions as it’s a multi trip Laura went above and beyond until we had the right package nothing was to much trouble couldn’t fault her Thankyou 👌
8 August 2026
Reply from Hays Travel - Northwich
Thank you for leaving a 5* review Donna. It was my pleasure to help create your amazing holiday! It sounds incredible and I hope you all have the best time! Best Wishes Laura x
Explained everything for me showed all…
Explained everything for me showed all papetwork relating to my holiday
6 August 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, It was a pleasure to chat with you and book your trip. We hope you have a fabulous time ~ Lesia :)
Great advice and service
Great advice and service, made everything feel very easy. Great prices too.
29 July 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review Jenny. It was a pleasure to chat with you and book your trip. We hope you have a fabulous time! - Laura
Reply from Hays Travel - Northwich
Alan Collins,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our staff went above and beyond for you.
Kind Regards
Hays Travel
Holidays made easy
Laura was excellent felt at ease as soon as seated. Very friendly & easy going Booked are holiday seats meals private transfers even went above & beyond sorting out my jet2 app .returning in two weeks for tickets etc also Laura will check me in highly recommend ☺️
4 August 2026
Reply from Hays Travel - Northwich
Debbie Knursford resident ,
Thank you for your wonderful review! We're so pleased to hear that you felt at ease and had such a positive experience. It's fantastic that we could help with your holiday arrangements and even assist with your app. We look forward to seeing you again soon!
Kind Regards
Hays Travel
The office in Northwich is clean smart…
The office in Northwich is clean smart and all the staff are very friendly and helpful
1 August 2026
Reply from Hays Travel - Northwich
Miss Angela Johnson,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our office clean and our staff friendly and helpful.
Kind Regards
Hays Travel
Lesia was extremely helpful and made it…
Lesia was extremely helpful and made it so easy to book our 50th wedding anniversary cruise, she made sure it fitted our needs. Nothing was too much trouble.
3 August 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, it was a pleasure to chat with you and book your Anniversary Cruise. We hope you have a fantastic time. ~ Lesia
Katie was really helpful
Katie was really helpful, friendly and willing to assist. Our favourite Travel Agency Lady
2 August 2026
Reply from Hays Travel - Northwich
Thank you so much for your lovely 5* review. It was lovely to catch up with yourself and Mrs Lawson, and book your winter getaway to Malta. I hope you have a fantastic time. ~ Katie :)
Quick and easy booking service
Your travel advisor listened to what we wanted. Explained everything to us. Printed off the paperwork for us and most of all took all the stress out of booking on line.
22 July 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, Graham. It was a pleasure to chat with you and book your trip. We hope you have a fantastic time! ~ Katie :)
Experience with hays.
Welcome, friendly, Staff (Laura) very helpful with answering questions and explains things very clearly.
1 August 2026
Reply from Hays Travel - Northwich
Zoe P,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and explained everything clearly.
Kind Regards
Hays Travel
Fabulous service
Katie helped us create our perfect holiday, from initial contact right through to booking she was very helpful, friendly & professional. A credit to Hays & her profession.
The booking process through Hays was an extremely easy process & I would highly recommend Hays Travel Northwich Branch
29 July 2026
Reply from Hays Travel - Northwich
Thank you so much for your kind review, Paul. It was a pleasure helping you plan your perfect holiday. I'm delighted to hear you found the booking process easy and enjoyable. Your recommendation means a lot to me and the team at Hays Travel Northwich. Wishing you a fantastic holiday!
Katie :)
China Holiday 2027Service provided by Laura was…
Service provided by Laura was excellent.She listened to what we required and was able to suggest a holiday which met all our needs
Would recommend using Hays Travel Northwich
28 July 2026
Reply from Hays Travel - Northwich
Alison,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided excellent service, listened to your requirements, and suggested a holiday that met all your needs. We appreciate your recommendation!
Kind Regards
Hays Travel
Has a good reputation
Has a good reputation. Staff are really nice but not pushy. Nothing was too much trouble. Quick to respond.
25 July 2026
Reply from Hays Travel - Northwich
Joyce,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and responsive, and that nothing was too much trouble for you.
Kind Regards
Hays Travel W
Everything was explained well and she…
Everything was explained well and she was very patient with us
27 July 2026
Reply from Hays Travel - Northwich
OGRADY,
Thank you for your wonderful 5-star review! We are so pleased to hear that everything was clearly explained and that our colleague was very patient with you.
Kind Regards
Hays Travel
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