Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
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Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
Company replied
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... See more
Company replied
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
986 reviews
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The Hays Travel Consultant (Amelia) at…
The Hays Travel Consultant (Amelia) at the Mapperley Top Branch in Nottingham was very helpful and took us through our first Hays Travel experience smoothly.
18 August 2026
Reply from Hays Travel - Mapperley
Thank you so much for leaving a 5 star review! I appreciate your lovely words :) Amelia
Great Service
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us in. A great experience, and we will certainly use Hays again.
20 August 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that we was able to assist you efficiently with your last-minute holiday plans. We look forward to helping you again in the future. Joanne
Joanne is very efficient
Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service which is rare nowadays. You are not left standing whilst they have a conversation amongst themselves and ignore you for 5 minutes which you get alot of in other businesses. It is true customer service and that's why I keep going back to them
19 August 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that everything was explained clearly and precisely. It's fantastic to know you appreciate our team's friendly, helpful, and professional approach. We truly value your continued loyalty and look forward to welcoming you back. Joanne
Its just great personal service and i…
Its just great personal service and i know all the staff by name. Wont go anywhere else to book a hokiday.
18 August 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete a review and for your 5 star review, it really does mean a lot to all of us and we really do appreciate your loyalty. Thanks again from all of us.
Great service at Hays Travel, Mapperley
Personal service from manager Barbara; great knowledge of the products and of what we require
16 August 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete your lovely review, really does mean a lot to us and I love to hear about your travels. Kind regards Barbara
Went to Hays Travel Agent,Mapperley…
Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements with aplomb. It is indeed very nice to know that you have expertise advice and you feel very confident over the whole process. This is another booking completed implacably with Hays Travel. As per usual, Julie and all the staff at Mapperley provide an excellent service.
Thank you all for your continued support.
Kind regards
Antoine Farine
6 August 2026
As always,friendly and welcoming
As always,friendly and welcoming. Happy to help with the query and nothing was too much trouble. Excellent friendly staff.
6 August 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, welcoming, and helpful with your query. We truly appreciate your kind words. Joanne
Our family trip to the Mediterean
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We have been extremely happy in the past with bookings & that is why we return Thankyou Julie.
11 August 2026
As always excellent customer service
As always excellent customer service, thanks again Barbara
10 August 2026
Reply from Hays Travel - Mapperley
You're very welcome, always a pleasure. It was lovely to see you both again and thank you for completing the review and awarding us 5 stars. Means a lot and we do appreciate it.
Kind regards Barbara
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5 star review! It was lovely to meet you both, have an amazing holiday :) Erin
Joanne and colleagues were very helpful…
Joanne and colleagues were very helpful and gave us all the information we needed for our holiday.
29 July 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that myself and my colleagues were able to help and provided you with all the information you needed for your holiday :) Joanne
Julie the agent was absolutely…
Julie the agent was absolutely brilliant.So good at her job and kind too.Nothing was too much trouble for her.She definitely went the extra mile.
5 August 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful review! We are so pleased to hear you received such great service and found our team and myself helpful and knowledgeable. Barbara and team mapperley
As always the team at the Mapperley…
As always the team at the Mapperley office were great. Joanne left no question unanswered. Very knowledgeable.
Always walk away knowing we’ve had a great service.
Online is ok but the personal touch gives a great feeling of confidence.
24 July 2026
Reply from Hays Travel - Mapperley
Thank you so much for your wonderful review! We are delighted to hear that myself and my colleagues provided such a great service and that you appreciated the personal touch. We look forward to assisting you again in the future :) Joanne
Julie at the Mapperley branch was…
Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and stress-free. She answered all my questions and made sure everything was arranged perfectly. I really appreciate all her help and would highly recommend Julie and the Mapperley branch to anyone looking to book their next holiday. Thank you!
4 August 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be friendly, polite, and accommodating. Your kind words are greatly appreciated :) Joanne
The ladies are polite
The ladies are polite, helpful, patient. I wouldn’t go anywhere else. I’ve booked all my holiday through them.
2 August 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that our service is polite, helpful, and patient. We truly appreciate your continued loyalty and look forward to helping you with many more holidays! Joanne
Hayes know how to do it
Julie at your Mapperley branch was most helpful in researching a holiday for us. Nothing was too much trouble. She listened to our questions and did her best to answer them openly and honestly
30 July 2026
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