Hays Travel - Malton Reviews 

503
TrustScore 5 out of 5

4.9

18A Yorkersgate, YO17 7AN Malton, GB


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Rated 5 out of 5 stars

I chose Hays Travel in Malton as it is our local town. when entering the shop I was greeted by Debi with a lovely smile, this made me feel at ease straight away. I explained that we were looking for... See more

Company replied

Rated 5 out of 5 stars

Having previously visited for holiday advice and been provided with a selection of hotels, I came home to discuss options. I then returned a few days later with a different hotel, destination and dat... See more

Company replied

Rated 5 out of 5 stars

Debi was phenomenal from start to finish, she was knowledgeable and made us feel in safe hands. We followed her recommendation for our honeymoon trip and cannot wait to go next month! From Mr & Mr... See more

Company replied

Rated 5 out of 5 stars

Our travel agent Debi put us at ease straight away and guided us through the booking process with ease. She gave us lots of suggestions and advice and was very knowledgeable about the resort and our a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18A Yorkersgate, YO17 7AN, Malton, United Kingdom

  • 01653 695455

4.9

Excellent

TrustScore 5 out of 5

503 reviews

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4.9

All reviews

(503)

125,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Helpful

I chose Hays Travel in Malton as it is our local town.
when entering the shop I was greeted by Debi with a lovely smile, this made me feel at ease straight away.
I explained that we were looking for a River cruise in Europe and she chose a brochure for me and then helped me choose the right River Cruise for us. Debi was very helpful and informative.

21 July 2026
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Reply from Hays Travel - Malton

Thank you. It was our pleasure..

Rated 5 out of 5 stars

Holiday booking

Having previously visited for holiday advice and been provided with a selection of hotels, I came home to discuss options.
I then returned a few days later with a different hotel, destination and dates. I was greeted well and there were no problems with the booking.

17 July 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you so much for your kind comments, and thank you for coming back to let us book your holiday. We hope you have the best time, Debi

Rated 5 out of 5 stars

Debi was welcoming and very…

Debi was welcoming and very knowledgable. Gave us everything we asked for and more.

14 July 2026
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Reply from Hays Travel - Malton

Thank you. It was our pleasure..

Rated 4 out of 5 stars

Yes very helpful and kind find it so…

Yes very helpful and kind find it so much easier to talk with Emmly ver nice Yang lady .

14 July 2026
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Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Keeley. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

Debi was phenomenal from start to…

Debi was phenomenal from start to finish, she was knowledgeable and made us feel in safe hands. We followed her recommendation for our honeymoon trip and cannot wait to go next month!

From Mr & Mrs Yates-Wilson

7 July 2026
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Reply from Hays Travel - Malton

Thanks for your kind words, can't wait to hear what you thought. Thanks Debi

Rated 5 out of 5 stars

Lauren Carpenter at Hayes travel iin Malton

Lauren Carpenter at Hayes travel in Malton was extremely helpful. She researched the best holidays for our purposes and emailed them over to me. She was extremely efficient and helpful when I went in to book the holiday. I was really happy with this excellent service. Thank you very much Lauren.

1 July 2026
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Reply from Hays Travel - Malton

Thank you so much for your kind comments i will make sure Lauren see's them, thank you for booking with us again, Debi

Rated 5 out of 5 stars

Great customer service and very helpful…

Great customer service and very helpful staff. The whole process from start to finish booking a holiday was fantastic. Personally I would only use Hays Travel for booking all future holidays.

19 June 2026
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Reply from Hays Travel - Malton

Thank you for your kind words, we appreciate your booking, look forward to seeing you again, I will pass on your comments to lauren. Thanks again Debi

Rated 5 out of 5 stars

Both ladies were very helpful in our…

Both ladies were very helpful in our booking process 😁

16 May 2026
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Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

Lauren is absolutely amazing at finding…

Lauren is absolutely amazing at finding us exactly what we want at the best price. She manages to get right through to the heart of what we want and delivers a wonderful package for us. I couldn’t recommend more highly and feel we get an exceptional service. So looking forward to our holiday.

13 June 2026
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Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Lauren. Please let us know if you need anything else. Thanks - Debi :)

Rated 5 out of 5 stars

The staff are all friendly are keen to…

The staff are all friendly are keen to answer any questions and helped us to find exactly what we wanted in a holiday.
The staff could not do enough.

3 June 2026
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Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to the rest of the team. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

Gordon was very helpful and knowledgeable

Gordon was very helpful and knowledgeable. I would certainly recommend Hays travel.

5 June 2026
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Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Gordon. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

Staff at Hays Travel in Malton are…

The staff at Hays Travel in Malton are always friendly, helpful and professional as they were on this occasion.

1 June 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Keeley. Please let us know if you need anything else. Thanks - Lauren :)

Rated 4 out of 5 stars

The staff at Malton could not do enough…

The staff at Malton could not do enough they never gave up on finding me a holiday.

31 May 2026
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Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola + Debi. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

nicola has been great and we are…

nicola has been great and we are working to sort the last leg of our trip. that nay take another month to do but upto now all is well .

2 June 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

Went in to the malton branch

Went in to the malton branch, Gordon and another lady both welcomed us, sat with Gordon, told him the kind of holiday we wanted and date he got up all what was available, got a holiday booked, parking and he also told us about the jet 2 app which I also downloaded. I do love going to the branch always great customer service

24 May 2026
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Reply from Hays Travel - Malton

Thank you. It was my pleasure.

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