What can I say,Gemma is a delight, she knows exactly what our needs are and always comes up with the goods.She knows we are budget cautious in this tough economic climate but somehow always finds the... See more
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The knowledge of Gemma at the leyland store was fantastic. We didn’t know where we wanted to go but she noted down all our likes/dislikes to provide a good selection of suitable places and hotels. Ver... See more
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Gemma and Poppy were extremely helpful, did their upmost to accommodate us at a very difficult time and short notice. Can’t praise them enough. We will be booking our next trip there, hopefully fo... See more
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The agent was very knowledgeable, thorough, and listened to what we had to say, nothing was to much trouble, will definitely be booking again at the Leyland branch 😊
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 Hough Lane, PR25 2SA, Leyland, United Kingdom
- 01772970563
4.9
Excellent
626 reviews
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Olivia was very friendly and helped us…
Olivia was very friendly and helped us book our cruise with ease. I would recommend Hays travel foe booking your holiday.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gemma at layland is always brilliant at…
Gemma at layland is always brilliant at sorting things no matter how complex our trip wishes are
5 August 2026
Reply from Hays Travel - Leyland
Thank you so much Barrie for your amazing 5 star review of your time spent with our Gemma.
We totally agree with you, Gemma really is the very girl you need for any complex bookings as we all know she loves a challenge and stops at nothing to find you that perfect getaway no matter how unusual.
We hope you have an amazing time Barrie and hope to see you back in branch very soon to challenge our Gemma yet again.
Kind regards
The Leyland Girls
What can I say,Gemma is a delight
What can I say,Gemma is a delight, she knows exactly what our needs are and always comes up with the goods.She knows we are budget cautious in this tough economic climate but somehow always finds the best deals for us. I can highly recommend all the staff at the Leyland in Lancashire.
12 August 2026
Reply from Hays Travel - Leyland
Thank you so much Les for your latest glowing review and of course booking.
It was a pleasure to see you back in branch again and we thank you for your continued support of our little branch.
We always do our best to get our customers the very best value for money.
We hope you have an amazing time and hope to see you back in store very soon.
Happy holidays from,
The Leyland Girls.
Nicole is absolutely fantastic she…
Nicole is absolutely fantastic she won’t be beaten.
21 September 2025
Reply from Hays Travel - Leyland
Thank you so much Janette for your amazing 5 star review of your time spent with Nicole, we really do appreciate it.
As always we remain at your disposal should you require any further assistance on the run up to your holiday and hope you have a fantastic time.
Kind regards
The Leyland Team.
The agent was very knowledgeable
The agent was very knowledgeable, thorough, and listened to what we had to say, nothing was to much trouble, will definitely be booking again at the Leyland branch 😊
11 August 2026
Reply from Hays Travel - Leyland
Thank you so much Sharon for taking the time to leave a review of your time spent with Gemma, it was so nice to hear you had a positive visit and that you would happily return, we can't wait to welcome you back.
Have a fantastic holiday and we hope to see you again very soon to book your next 1.
Happy holidays from,
The Leyland Girls.
Friendly
Friendly, thorough and efficient. They spent time getting me the best options and answered my many daft questions with patience.
11 August 2026
Reply from Hays Travel - Leyland
Thank you so much Nicky for taking the time to leave such a lovely 5 star review of your time spent with Laura.
We assure you that no question is a daft question when finding you your perfect getaway and were so pleased we managed to do just that.
We remain here for any further questions you may think up as daft and we are more than happy to answer those for you.
We hope you have an amazing time.
Kind regards
The Leyland Team.
Great Service
After booking a holiday, we had some concerns that Gemma went to great length to reasure us. We were extremely greatful for this.
28 July 2026
Reply from Hays Travel - Leyland
Thank you so much Brenda for taking the time to leave a review of your time spent with Gemma, we really do appreciate it.
We are so pleased that Gemma managed to alleviate your concerns and if you have any further questions then please don't hesitate to get back in touch.
Have an amazing holiday.
Kind regards
The Leyland Team.
From the moment I walked into the…
From the moment I walked into the travel shop, I felt comfortable put at ease. Everything was clearly explained & my questions were well answered to the point I paid for the holiday.
9 August 2026
Reply from Hays Travel - Leyland
Thank you so much for your lovely review of your time spent with us, we really do appreciate it and love to hear our customers views so we can improve our service.
We remain at your disposal should you have any further questions on the run up to your holiday and hope you have an amazing time.
Happy holidays
The Leyland Branch.
very helpful,and polite
5 August 2026
Reply from Hays Travel - Leyland
Thank you so much Diane for taking the time to leave a review of your visit. we really do appreciate it and love to hear our customers views which helps us go on to improve our service.
We hope you have an amazing holiday and hope to see you back in branch very soon to book your next adventure.
Happy holidays from,
The Leyland Girls.
Booked my first cruise
Recently popped into the shop and was greeted by three lovely ladies, wanted to book a cruise and the experience was amazing! The ladies were very helpful and got everything sorted for us
4 July 2026
Reply from Hays Travel - Leyland
Thank you so much Gwen for your amazing 5 star review of your time spent with us, the team were so pleased to hear your very kind words and we are thrilled to have found you your perfect cruise.
We remain at your disposal throughout your booking process so please don't hesitate to get back in touch should you require any further help or advice.
Kind regards
The Leyland Team.
Olivia was really pleasant and knew her…
Olivia was really pleasant and knew her stuff, we found her really helpful. In fact so much so, we are going in to book another holiday with her tomorrow. She’s a credit.
2 August 2026
Reply from Hays Travel - Leyland
Thank you so much Ann for your glowing review of your time spent with Olivia, she was so pleased to hear your very kind words and the fact that not only did you book 1 holiday with her but you was so impressed with her you are coming back to book a 2nd 1 and we thank you for your continued support.
This is indeed where travel agents have the upper hand for detailed advice on not only holidays but everything from airport lounges, holiday insurance, car parking and many more.
We really are a 1 stop shop for all your holiday needs and hope you have an amazing time.
Happy holidays from,
The Leyland Girls.
So helpful
I was with Laura, for such a long time, she was very thorough, patient and helpful.
4 August 2026
Reply from Hays Travel - Leyland
Thank you so much Angela for taking the time to leave a review of your time spent with Laura, we have passed on your kind words and she was more than happy to take all the time it took to find you your perfect holiday.
We hope you have a fantastic time away.
Kind Regards
The Leyland Team.
Nicole was very pleasant and friendly…
Nicole was very pleasant and friendly and extremely helpfull.
We soon had a holiday sorted!
31 July 2026
Reply from Hays Travel - Leyland
Thank you so much for taking the time time to leave a review of your time spent with us, we really do appreciate it.
We have passed your kind words on to Nicole who was more than happy to have found you your perfect getaway and we hope you have an amazing time.
Happy holidays from,
The Leyland Team.
Very friendly staff and only too…
Very friendly staff and only too willing to help and advise great experience
2 August 2026
Reply from Hays Travel - Leyland
Thank you so much John for your lovely 5 star review and very kind words, they really mean a lot to our little branch.
Thank you also for your booking and welcome to the Hays family, we are here throughout your booking process should you need any further help and advice so please just get back in touch anytime.
We hope you have an amazing time and hope to see you back in branch very soon for your next adventure.
Kind regards
The Leyland Team.
Very helpful staff
Very helpful staff. Met our holiday requirements. Excellent communication.
25 July 2026
Reply from Hays Travel - Leyland
Thank you so much for leaving a review of your time spent with us, we really do appreciate hearing our customers views.
Thank you once again for your booking and if we can help further in any way then please don't hesitate to get back in touch.
We hope you have an amazing time.
Happy holidays from,
The Leyland branch.
The knowledge of Gemma at the leyland…
The knowledge of Gemma at the leyland store was fantastic. We didn’t know where we wanted to go but she noted down all our likes/dislikes to provide a good selection of suitable places and hotels. Very friendly and professional and we are looking forward to booking our next holiday with her. Nothing was to much trouble. She is a credit to your company.
26 July 2026
Reply from Hays Travel - Leyland
Thank you so much for taking the time to leave a review of your time spent with us, we have passed your very kind words on to Gemma who was so pleased to hear them.
She certainly is a credit to us here at Leyland and really is the fountain of knowledge to all things travel and very often will send you places you never actually came in for as her enthusiasm is infectious.
We hope you have a fantastic holiday and can't wait to welcome you back to book your next 1.
Kind regards
The Leyland Team.
Poppy in the shop was really pleasant…
Poppy in the shop was really pleasant and welcoming…we book our holidays in this shop because of the staff’s knowledge of the places we like to visit.Yhe whole experience was simple from start to finish
23 July 2026
Reply from Hays Travel - Leyland
Thank you so much David for your amazing 5 star review, we have passed your kind words on to Poppy who was thrilled to hear you found her pleasant and welcoming.
As you say the wealth of knowledge we have between us is a great bonus when choosing your next destination and that's exactly why we are here, to make things as simple as possible for you.
If we can help further in any way then please don't hesitate to get back in touch.
Have an amazing time.
The Leyland Team.
We were attended to straight away and…
We were attended to straight away and made to feel welcome. We gave our agent a bit of a challenge as we didn’t really know where we wanted to go. All we gave her were dates and a budget. Our agent was knowledgeable and really helpful
We came away with lots of ideas and suggestions. After looking over our options, we went back the next day and booked our holiday !
28 July 2026
Reply from Hays Travel - Leyland
Thank you so much Sharon for taking the time to leave such a lovely review of your time spent with us, we really do appreciate hearing our customers thoughts.
We love a challenge here at Hays travel Leyland and are glad to have found you your perfect getaway.
We hope you have an amazing time.
Happy holidays from,
The Leyland Girls.
Hays travel why Go anywhere else 🤔😂
The wonderful girls at hays got in touch and explained there was a great offer on cruises.
Went to shop gave me the details.to good to miss booked and got in laws to come as well.
Why go anywhere else?.
Thanks again Gemma, Olivia and Poppy ❤️
29 July 2026
Reply from Hays Travel - Leyland
Thank you so much Kevin for your latest review and booking, it was a pleasure to see you back in branch again today, why go anywhere else indeed when we have our very own cruise expert to keep you updated on all the latest and upcoming cruise deals.
We hope you all have an amazing time and were sure it won't be long before Gemma is tempting you for your next 1.
Happy sailing from,
The Leyland Girls.
Extremely helpful informative and…
Extremely helpful informative and friendly staff, Which made the booking process of our first cruise very easy . I would recommend Hays Leyland to anyone.
29 July 2026
Reply from Hays Travel - Leyland
Thank you so much Robert for your amazing 5 star review, we was so pleased to hear you would recommend us to others.
We remain at your disposal throughout your booking process so please don't hesitate to get back in touch should you need any further help or advice.
Happy sailing from.
The Leyland Team.
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