When we walked into the store, we were immediately helped by a wonderful young lady, Charlotte, who could not have been more helpful if she had tried. The holiday we wanted was booked in minutes. Tha... See more
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I wouldn’t book my holidays anywhere else. Francine is amazing. Always so friendly, helpful (and patient 🤗) when we are choosing our holidays. Amazing customer service every time. She goes above a... See more
Company replied
Another great service. Second time a group of us has booked through The Lovely Lucy! We tell her the destination & dates and she delivers every time & bearing in mind she has to accommodate differen... See more
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Booking our first cruise with no clue what to do or where you start. We were looked after by Lucy, who took us through the whole process and itinerary, from overnight hotel stay, parking, picking a c... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
932 reviews
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Wouldn't book with anyone else
Wouldn't book with anyone else, brilliant staff in Kirkby branch first rate customer service
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff are so knowledgeable about…
The staff are so knowledgeable about the holidays and places to visit. They are also very polite.
28 July 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our team was knowledgeable and polite. your holiday will be here soon enough and we hope you enjoy it.
Kind Regards
Hays Travel Kirkby
We always book our holidays though hays…
We always book our holidays though hays Kirkby Francine is amazing
3 August 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that you always book your holidays with us and that our team has been amazing. We truly appreciate your loyalty.
Kind Regards
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
We are so pleased to hear that our advisor was helpful and efficient during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Kirkby
When we walked into the store
When we walked into the store, we were immediately helped by a wonderful young lady, Charlotte, who could not have been more helpful if she had tried. The holiday we wanted was booked in minutes. Thanks to this lovely lady, no more internet scrolling for us!!
2 August 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our team member was able to assist you efficiently and make your holiday booking experience so positive. We hope you have a fantastic trip!
Kind Regards
Hays Travel Kirkby
Staff was amazing and friendly and…
Staff was amazing and friendly and found the perfect holiday package for a decent price.
26 July 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our team was amazing and friendly, and that you found the perfect holiday package at a great price. We truly appreciate your kind words!
Kind Regards
Hays Travel Kirkby
Always book our holidays with Hayes in…
Always book our holidays with Hayes in Kirby lovely ladies, very helpful, very informative. Excellent all round
26 July 2026
Reply from Hays Travel - Kirkby
We are delighted to hear that our team provided such helpful and informative service. We truly appreciate your kind words and taking the time to write this review.
Kind Regards
Hays Travel Kirkby
Alice was extremely helpful with our…
Alice was extremely helpful with our booking very professional and a treat to talk too xx
2 August 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our colleague was professional and made your booking a positive experience. We truly appreciate your kind words.
Kind Regards
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
We are so pleased to hear that you experienced great help and service. We appreciate your kind words.
Kind Regards
Hays Travel Kirkby
lovely girls in the kirkby store…
lovely girls in the kirkby store charllotte very helpful always book hols in here
25 July 2026
Reply from Hays Travel - Kirkby
shirley brocklehurst,
Thank you for your fantastic 5-star review! We are so pleased to hear that you always have such a positive experience with our team. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel
I wouldn’t book my holidays anywhere…
I wouldn’t book my holidays anywhere else. Francine is amazing. Always so friendly, helpful (and patient 🤗) when we are choosing our holidays. Amazing customer service every time. She goes above and beyond every time. I could not recommend her and the girls in the Kirkby shop enough. Thank you again Fran
23 July 2026
Reply from Hays Travel - Kirkby
It's fantastic to know that you consistently receive amazing customer service and that our team goes above and beyond for you. We truly appreciate your loyalty and kind words.
Thanks
Hays Travel Kirkby
very polite and helpful really glad i…
very polite and helpful really glad i went there the young lady who served me was polite and could not do enough for megot me a really good dealfor my holiday and i will definitely use hays trave for my future holidays thank you .
23 July 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our colleague provided such excellent service and helped you find a great deal for your holiday. We truly appreciate your kind words and look forward to assisting you with future travels.
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
Thank you for taking the time to leave such a lovely review. We are so pleased to hear that our team was very patient and helpful.
Thanks
Hays Travel Kirkby
Always lovely staff very friendly …
Always lovely staff very friendly wouldn't book anywhere else for a holiday
15 July 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful review! We are so pleased to hear that you always find our staff lovely and friendly.
Thanks
Hays Travel Kirkby
Just a quick phone call and Charlotte found us a holiday we called in and sorted out our details faboulous service
Quick and easy Charlotte was so helpful and answered all our questions we phoned first and she came up with the holiday we wanted a quick visit to the shop and we booked it great service thanks Charlotte
22 July 2026
Reply from Hays Travel - Kirkby
We love hearing your feedback ,that our colleague was helpful and answered all your questions, making your booking quick and easy. We appreciate your kind words.
Thanks
Hays Travel Kirkby
Hays travel Kirby are always happy to…
Hays travel Kirby are always happy to help in anyway , they can
Only book my holiday through them 😊
22 July 2026
Reply from Hays Travel - Kirkby
We are grateful to hear that you always have a positive experience with us and appreciate your loyalty.
Thanks
Hays Travel Kirkby
Always use hays helpful staff always do…
Always use hays helpful staff always do their best no complaints
21 July 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our staff are always helpful and do their best for you. Your positive feedback is greatly appreciated.
Thanks
Hays Travel Kirkby
Helped us choose a cruise for next…
Helped us choose a cruise for next year. Helped in choosing cabin. Was very pleasant and helpful
19 July 2026
Reply from Hays Travel - Kirkby
Thank you so much for your wonderful feedback. We are glad to hear that we were able to help you choose the perfect cruise and cabin for your next year's adventure. We appreciate your kind words.
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
We are so pleased to hear that our team was helpful, pleasant, and friendly. Hope to see you in store soon
Thanks
Hays Travel Kirkby
Called in on the off chance of a little…
Called in on the off chance of a little 4 day break to anywhere, the young lady found us a lovely 4 day break which is exactly what we wanted, bnb 2and a half hour flight at the med playa bali in benalmadena, told us about it took payment and gave us all the paperwork and we were off the next day, we had a lovely little break and we thank hays for providing a brilliant service,
14 July 2026
Reply from Hays Travel - Kirkby
We are thrilled to hear that we were able to find you the perfect last-minute getaway and that you had such a lovely break.
Thanks
Hays Travel Kirkby
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