I have used this branch for so many years and I can highly recommend the staff for their knowledge and friendliness. Nothing is ever a problem for them ! No rush or fuss! It’s my one stop place to... See more
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See what reviewers are saying
The staff at Hayes Travel, Jesmond, are so helpful, friendly and attentive. Nothing was a bother for them. I’ll definitely be booking with them more often.
Company replied
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an exc... See more
Company replied
Really good customer service. Quick to respond , polite and friendly Can always trust and will be using again . Thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Acorn Road, NE2 2DJ, Jesmond, United Kingdom
- 0191 2812345
4.9
Excellent
454 reviews
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Fantastic service
Fantastic service, Attention to detail and great customer service by Andrea from start to finish.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hayes Travel
The staff at Hayes Travel, Jesmond, are so helpful, friendly and attentive.
Nothing was a bother for them. I’ll definitely be booking with them more often.
3 August 2026
Reply from Hays Travel - Jesmond
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful, friendly, and attentive. We look forward to assisting you with your future bookings :)
Excellent service as usual
11 August 2026
Reply from Hays Travel - Jesmond
Thanks so much! We really appreciate your support and look forward to helping with your next trip
Walked in as a customer and left as a friend !
I have used this branch for so many years and I can highly recommend the staff for their knowledge and friendliness.
Nothing is ever a problem for them !
No rush or fuss!
It’s my one stop place to go when booking a holiday, foreign currency etc
4 August 2026
Reply from Hays Travel - Jesmond
Thank you so much for your wonderful review! We are delighted to hear that you consistently have such a positive experience with our team. We truly appreciate your loyalty and kind words.
Reply from Hays Travel - Jesmond
Thank you for the lovely review, we hope you have a great holiday - Team Jesmond
Really good customer service
Really good customer service. Quick to respond , polite and friendly
Can always trust and will be using again .
Thank you !
7 August 2026
Reply from Hays Travel - Jesmond
Thank you for the lovely review, we hope you have a great holiday - Team Jesmond
Reply from Hays Travel - Jesmond
Thank you for the lovely review, we hope you have a great holiday - Team Jesmond
Always a great experience when
Always a great experience when
Visiting Amanda and the team at Jesmond
30 July 2026
Reply from Hays Travel - Jesmond
Its always a pleasure to help you with your lovely travel plans . See you again soon. Thanks Amanda :)
Always a lovely experience visiting Hays
Consultant was charming and really helpful. When I wanted to change my hotel booking they were patient and understanding, too.
30 July 2026
Reply from Hays Travel - Jesmond
Thank you for your wonderful review! We're so pleased to hear that our consultant was charming and helpful. We understand that plans can change, and we're glad they were patient and understanding when you wanted to change your hotel booking. We appreciate your kind words. Thank you Amanda
Excellent customer service from Amanda…
Excellent customer service from Amanda at the Jesmond branch
6 August 2026
Reply from Hays Travel - Jesmond
Thank you for your wonderful 5-star review! We are so pleased to hear that you received excellent customer service from us thanks Amanda :)
As always the service we get from hays…
As always the service we get from hays travel jesmond is second to none.
28 July 2026
Reply from Hays Travel - Jesmond
Thank you so much for your kind words. It is always a pleasure helping you with all your travel plans. Thanks Amanda :)
Great people and help in getting the booking done efficiently.
Friendly service and good staff
19 July 2026
Reply from Hays Travel - Jesmond
Thank you very much for your kind words. Its always a pleasure helping you and your lovely family . You are all going to have a great time . Thanks again Amanda and team Jesmond :)
Chloe was great
Chloe was great. Very patient with our needs and helped us find the right holiday.
17 July 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words it was a pleasure helping you with your travel plans. Thanks Chloe :)
Reply from Hays Travel - Jesmond
Thank you for your kind words! We appreciate your support and look forward to helping you with your future travels :)
Amanda is an absolute star
Amanda is an absolute star. Sorted out the entire trip in one visit from my vague idea to completed booking. Brilliant.
12 July 2026
Reply from Hays Travel - Jesmond
Thank you for taking the time to share such a lovely review . It's always a pleasure to help you with your lovely travel plans. Thanks Amanda :)
Great service from Amanda
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an excellent exchange rate on euros. I keep returning to Hays because I'm really happy with the certainty that everything is is taken care of & I can relax & just look forward to my holiday.
7 July 2026
Reply from Hays Travel - Jesmond
Thank you so much for your lovely comments. Its always a pleasure to help you with your travel plans Amanda :)
A friendly and very informative…
A friendly and very informative conversation, all aspects of requirements/ needs/ wishes were covered and well explained. Very efficient and professional. Cruise successfully booked
30 June 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words it was a pleasure helping you with your lovely cruise plans. Your going to have a great time Thanks Amanda :)
Reply from Hays Travel - Jesmond
Thank you so much for your review! Thanks amanda
It’s always a pleasure coming into your…
It’s always a pleasure coming into your Jesmond branch to book a holiday. Chloe, your branches newest recruit is definitely keeping up the high standards. See you soon to pick up our tickets.
25 June 2026
Very friendly staff .
Very friendly staff .
Staff willing to help with all details and helpful advice and always with a smile .
26 June 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words its always a pleasure to assist you with your lovely travel plans. Thanks Amanda :)
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